After sales care is an integral part of Direct Cars ongoing success - probably because we have grown over the years from fairly small and personal type outlets, we value the traditional approach of customer service. We will always try to maintain the balance between the supermarket environment, with our huge choice and value, with good after sales generally associated with smaller dealerships.

The Importance of Good After Sales Care

A great many of our customers have bought several cars from us in the past, but on occasion may be tempted away by a slightly better deal, only to return to Direct Cars for their next purchase because they did not receive the backup or after sales they regard as important and have come to expect as one of our customers. From the sales advisors through to our after sales service team you can expect a level of care that most of our competitors cannot offer.

Keeping Customers Informed

We operate an informative system which at the time of purchase will point out the important issues such as manufacturer warranty cover, extended warranty availability and associated products that would be of benefit should the future need arise. The team who handle service and after-sales by virtue of their vast experience can usually assist our customers quickly and professionally, allowing for swift and successful intervention should a problem arise.