Auto Trader Highly Rated Dealer 2023

Direct Cars has been named a Highly Rated Dealer by Auto Trader

Wednesday 2nd of August 2023 10:00 BST

2 minute read

Direct Cars is thrilled to announce it has been named a “Highly Rated Dealer 2023” by Auto Trader.

Auto Trader Highly Rated Dealer 2023

Direct Cars is thrilled and honoured to announce that we have once again been recognised for our exceptional commitment to customer satisfaction.

We are delighted to share that we have been awarded the prestigious title of "Highly Rated Dealer 2023" by Auto Trader, marking another significant milestone in our journey.

Throughout the past year, Direct Cars has consistently upheld a remarkable average overall rating of 4/5, a testament to our unwavering dedication to providing top-notch service. We are grateful to have received a substantial number of recent reviews, showcasing the genuine experiences of our valued customers. It is worth noting that we have taken the time to respond to all reviews, even the constructive criticism, underlining our genuine commitment to fostering transparent and positive interactions.

In an era where the customer experience holds paramount importance, Auto Trader highlighted in a recent blog post, "It is now more important than ever to offer the best possible customer experience, both online and in your dealership." Reviews play a pivotal role in shaping buyers' decisions, with a staggering 90% of purchasers considering reviews a crucial factor in their choices. The distinction of being Highly Rated not only emphasises this significance but also reflects our unwavering dedication to valuing our customers and delivering unparalleled service.

Direct Cars was established over 25 years ago on the fundamental principles of prioritising our customers and delivering an experience that stands out amidst competition. Our core values remain unchanged - no complications, no extravagant tactics, only a genuine commitment to offering quality choices and services that are built on trust.

Our enduring pride in the Direct Cars family's contributions to our customers' satisfaction has only grown stronger over time. Being acknowledged for our consistent efforts to provide exceptional customer service fills us with immense gratitude and reinforces our resolve to continue exceeding expectations.

This recognition from Auto Trader follows our previous accolade as a Top-Rated Dealer by the esteemed online automotive marketplace, CarGurus, in March 2022. These acknowledgments reaffirm our commitment to excellence and inspire us to continue striving for greatness.

We extend a heartfelt and profound thank you to our entire staff team whose dedication and collective effort have been pivotal in maintaining exceptional customer service standards, even amid challenging times. Your commitment is the driving force behind these remarkable achievements, and we look forward to scaling even greater heights together.

Recent Customer Reviews

Excellent
4.79 Average
1931 Reviews
Read more

Scott Sturrock

Although I travelled from Scotland to collect a car I had not driven, I found Direct Cars very helpful with videos and pictures. Communication was quick and efficient, as was the whole process of purchasing ...

Posted 1 week ago

Kenneth Vernon

No problems at all with the part exchange and purchase of our new car. Tom Breeze very helpful throughout.

Posted 2 weeks ago

Zoe Keightley

first of all great site where cara are displayed,, lots of room around vehicles to look around ,, no pressure sales like most garages,, sean the salesnab was brilliant,,, also from being seventeen i ...

Posted 2 weeks ago

Julie Heptinstall

Couldn't fault Luke very professional

Posted 2 weeks ago

Debra Thew

Excellent service they were there to answer any questions. Very friendly staff.

Posted 2 weeks ago

Shaun Weldrick

Really enjoyed buying from direct cars…no hard sell, they let an excellent array of used cars do their talking… thanks to Tom for simple and straightforward advice and relaxing easy going selling.

Posted 3 weeks ago

Christopher James

Daniel was really helpful and we never felt under pressure. He was polite, friendly and did all he could to help. The showroom was very welcoming for children as well with Lego etc which made it an easier ...

Posted 3 weeks ago

Anonymous

Relaxed atmosphere no pressure. Easy to understand t&c format. Care and attention to detail.

Posted 3 weeks ago

Anonymous

Impressed with the service,no hard sell ,sorted a couple of minor issues with vehicle .
Tbh i was just about done looking at cars having been worked over by various salesmen (which I have very little ...

Posted 3 weeks ago

Anonymous

I purchased my new car from yourselves, Shaun was very helpful and the transaction was very smooth. I had to take it for a repair after 2 days due to a slow puncture but the process was really good ...

Posted 1 month ago

Jill Wallace

Genuinely nice staff. Very helpful.

Posted 1 month ago

James Hardy

Very helpful,thorough and efficient.

Posted 1 month ago

Gary Greenhoff

We purchased a car recently and again we were satisfied with the entire buying process.
Shaun the sales person once again was very professional and funny.
Me and my wife have purchased many vehicles ...

Posted 1 month ago

John Wallbanks

Excellent customer service from our first telephone contact through to our final on line purchase.Your sales adviser Mr Ian Whiting is a credit to your organisation and you are lucky to have such a professional ...

Posted 1 month ago

Julie Marcus

Saw the car online and made an appointment to view. Really lovely friendly helpful staff who listened to what I wanted. Would highly recommend

Posted 1 month ago

Anonymous

Fast efficient service with no hassle

Posted 1 month ago

Jason Mark Holland

Ian the salesman was very helpful. Buying me new car was easy and straightforward with Direct Car. I would recommend them to anyone wishing to purchase a used car from them

Posted 1 month ago

Richard

& really friendly staff. Excellent customer care myself & my family have had several cars from Direct Cars & also back to when it was Eckington motor company. I would highly recommend to anyone

Posted 1 month ago

Pauline Hurt

I went to purchase a vehicle but decided to choose another car which I am very happy with.
The salesman let us look at our leisure no pressure at all, but when I found a car I was interested in we felt ...

Posted 1 month ago

Jayne Dawson

Polite and helpful

Posted 1 month ago