Cookie Policy
We use cookies across our website to improve its performance and enhance your user
experience.
To comply with the Article 5(3) of the E-Privacy Directive, below is a list of cookies generated
by the Direct Cars website and what they're used for.
Essential Cookies
- XSRF-TOKEN - This is generated by our server and is used to help stop CSRF
attacks. Without it you will not be able to submit forms and many parts of the website
will work incorrectly. This cookie lasts 2 hours.
- directcars_session - This is generated by our server and is used to
identify you during your visit. This cookie contains no personal information about you and
should automatically be deleted when you close your browser.
- LiveHelpSession - This is generated by our online chat software and is used
identify you during chat sessions. This cookie contains no personal information about you
and should automatically be deleted when you close your browser.
Google Analytics
Most websites use software to monitor user activity, and Direct Cars is no different. We use
Google Analytics to monitor our website. Below is a list of the cookies generated by this
software, and a brief description of each one.
- _ga - used to distinguish you as a user.
- _gid - used to distinguish you as a user.
- _gat - used to throttle request rate.
The Analytics software tracks your activity as an anonymous user and doesn't identify you as a
person. Should you require any further information on Google Analytics Cookies, a full
up-to-date list can be found on Google's website here.
ResponseTap
ResponseTap is a phone call analytics tool, which we use to understand the customer interaction
between the website and our place of business. Four cookies are used by ResponseTap to help
demonstrate this journey so we can improve our customer experience.
- adiV - contains an identifier which is used by ResponseTap to track a
visitor over time. This allows ResponseTap to show multiple visits made by a customer over
time from the same browser. This cookie is set to expire 1 year after the visitor leaves
the website.
- adiVi - contains an identifier which is used by ResponseTap to help track
a visitors path while they are on the website. This cookie is set to expire 30 minutes
after the visitor leaves the website.
- adiLP - used to help track visitors who have multiple tabs open in the same
browser to prevent errors in tracking.
- adiS - contains an identifier which is used by ResponseTap to help track a
visitors session while they are on the website. This cookie is set to expire 30 minutes
after the visitor leaves the website.
Stripe
Stripe is an online payment service. We use this service to process deposits taken through our
website. Below is a list of the cookies generated by this service, and a brief description of
each one.
- __stripe_mid - session cookie for Stripe. This cookie is set to expire
1 year after the visitor leaves the website.
- __stripe_sid - session cookie for Stripe. This cookie is set to expire 30
minutes after the visitor leaves the website.
Hotjar
Hotjar is an all-in-one analysis and feedback tool that gives us information on how to improve
our user experience and the performance of our website. Below is a list of the cookies
generated by this software, and a brief description of each one.
- _hjClosedSurveyInvites - This cookie is set once a visitor interacts with a
Survey invitation modal popup. It is used to ensure that the same invite does not re-appear
if it has already been shown.
- _hjDonePolls - This cookie is set once a visitor completes a poll using the
Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has
already been filled in.
- _hjMinimizedPolls - This cookie is set once a visitor minimizes a Feedback
Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates
through your site.
- _hjDoneTestersWidgets - This cookie is set once a visitor submits their
information in the Recruit User Testers widget. It is used to ensure that the same form does
not re-appear if it has already been filled in.
- _hjMinimizedTestersWidgets - This cookie is set once a visitor minimizes a
Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the
visitor navigates through your site.
- _hjIncludedInSample - This session cookie is set to let Hotjar know whether
that visitor is included in the sample which is used to generate funnels.
Direct Cars
- calculator - This cookie is generated when you press the "Apply Now"
button on our finance calculator. This data is sent off with the "Pre-Check" form so our
Business Managers can see the figures you calculated.
Your consent
By using our website you agree that we can place both essential and non-essential cookies on
your device.
If you would like to block cookies from our website then you can set your browser to do so, by
following the instructions on this page.
If you share the use of a device, accepting or rejecting the use of cookies will affect all users
of that device.
Cookie FAQs
If you've never heard of cookies before, here's some useful information.
What is a cookie?
A cookie is a small piece of data which is sent from a website, and then stored in a users web
browser. If you then leave that website and return to it later, the data stored in the cookie
can be retrieved by the website and give details on the users previous activity.
An example of one in action
When you go on to a website and sign in, there's sometimes a tick box with something like
"Remember me?" next to it. When the box is ticked, the website will place a cookie on
your device, so when you revisit the website it knows you have logged in already and
so you don't have to do it again.
How do I stop cookies?
Cookies make websites work better, and sometimes removing them will stop that website from
functioning. However if you wish to learn more about stopping cookies, including those
set by Direct Cars, then information on how to do so
can be found here.
I've found a cookie that's been set by Direct Cars, but it's not listed on this page
Please contact Website Support with the details and we'll investigate. For ease you can use our
contact form here.