Cookie Policy

We use cookies across our website to improve its performance and enhance your user experience.

To comply with the Article 5(3) of the E-Privacy Directive, below is a list of cookies generated by the Direct Cars website and what they're used for.

Essential Cookies

  • XSRF-TOKEN - This is generated by our server and is used to help stop CSRF attacks. Without it you will not be able to submit forms and many parts of the website will work incorrectly. This cookie lasts 2 hours.
  • directcars_session - This is generated by our server and is used to identify you during your visit. This cookie contains no personal information about you and should automatically be deleted when you close your browser.
  • LiveHelpSession - This is generated by our online chat software and is used identify you during chat sessions. This cookie contains no personal information about you and should automatically be deleted when you close your browser.

Google Analytics

Most websites use software to monitor user activity, and Direct Cars is no different. We use Google Analytics to monitor our website. Below is a list of the cookies generated by this software, and a brief description of each one.

  • _ga - used to distinguish you as a user.
  • _gid - used to distinguish you as a user.
  • _gat - used to throttle request rate.

The Analytics software tracks your activity as an anonymous user and doesn't identify you as a person. Should you require any further information on Google Analytics Cookies, a full up-to-date list can be found on Google's website here.

ResponseTap

ResponseTap is a phone call analytics tool, which we use to understand the customer interaction between the website and our place of business. Four cookies are used by ResponseTap to help demonstrate this journey so we can improve our customer experience.

  • adiV - contains an identifier which is used by ResponseTap to track a visitor over time. This allows ResponseTap to show multiple visits made by a customer over time from the same browser. This cookie is set to expire 1 year after the visitor leaves the website.
  • adiVi - contains an identifier which is used by ResponseTap to help track a visitors path while they are on the website. This cookie is set to expire 30 minutes after the visitor leaves the website.
  • adiLP - used to help track visitors who have multiple tabs open in the same browser to prevent errors in tracking.
  • adiS - contains an identifier which is used by ResponseTap to help track a visitors session while they are on the website. This cookie is set to expire 30 minutes after the visitor leaves the website.

Stripe

Stripe is an online payment service. We use this service to process deposits taken through our website. Below is a list of the cookies generated by this service, and a brief description of each one.

  • __stripe_mid - session cookie for Stripe. This cookie is set to expire 1 year after the visitor leaves the website.
  • __stripe_sid - session cookie for Stripe. This cookie is set to expire 30 minutes after the visitor leaves the website.

Hotjar

Hotjar is an all-in-one analysis and feedback tool that gives us information on how to improve our user experience and the performance of our website. Below is a list of the cookies generated by this software, and a brief description of each one.

  • _hjClosedSurveyInvites - This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
  • _hjDonePolls - This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
  • _hjMinimizedPolls - This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
  • _hjDoneTestersWidgets - This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
  • _hjMinimizedTestersWidgets - This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
  • _hjIncludedInSample - This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Direct Cars

  • calculator - This cookie is generated when you press the "Apply Now" button on our finance calculator. This data is sent off with the "Pre-Check" form so our Business Managers can see the figures you calculated.

Your consent

By using our website you agree that we can place both essential and non-essential cookies on your device.

If you would like to block cookies from our website then you can set your browser to do so, by following the instructions on this page.

If you share the use of a device, accepting or rejecting the use of cookies will affect all users of that device.