We believe in offering great customer service before, during and after the purchase of your new car. Whilst we believe that we're doing it right, there's only one way to truly make sure - and that's to ask the customers themselves.
Very friendly and kind... amazing team and thanks to tom breeze he made use feel welcome. Will be back again
Very happy purchase the car and been customer last 12 year ago and changed it. Good staffs helpful
A good selection of cars for all taste's.
Well laid out and no pressure from staff.
We love our new car and pleased with the service we received from Nick.
Very friendly, professional service the car was beautifully prepared and on time for collection. We would recommend them and their sales team.No pressure sales and made to feel at ease. Thanks for such good service.
I’ve bought all my cars from direct cars and have highly rated my experience every time. This time however, we dealt with Tom Breeze and the experience was the easiest and most pleasant to date. This was midst the pandemic and everyone was excellent. Thanks again
Andy Burnham give us excellent service and was very polite and this is the 2nd car we have had from him .we will be happy to deal with him again.
As this was our first purchase from Direct Cars we were unsure of what to expect. From start to finish the whole experience was trouble free and the number of cars to choose from was exceptional. The prices were surprisingly good , they really are a supermarket. We would have no hesitation in recommending Direct cars as the standard of service was superb. Due to self isolating because of CV19 and our age we were hesitant about going out to collect our new car , not a problem for the DC team, they delivered it to our door. Well done for your great service and Thank you.
We have bought 2 cars in the last 6 months even though we have had to travel from Manchester .No pushy salesman so didn’t feel pressurised . I am very pleased with the service received and I have already recommended you to family and friends Would definitely look here again when ready to change vehicle Thank you
I’d been looking for a car for a few months. Been all over the country to be fair when I’d almost given up hope. One last check on your website and spotted the one I bought. Everything was quick and easy, extremely friendly and helpful staff no one made me feel like ‘a woman that doesn’t know what she’s doing’. Salesman Andy was very accommodating and couldn’t do enough. I did have to bring car back for wing mirror to be fixed but even this wasn’t too much trouble. Will return again.
They was very helpful and I was very satisfied
No nonsense sales, friendly and knowledgeable staff, second time I've bought a car from them, would highly recommend.
Very Welcoming and very efficient.
Good service, no hassle. Will recommend.
Ian was lovely and made the whole process very easy. Great car, great price, great service
Andy was great to deal with, no hard sell, left me to look round the car and go where i wanted on the test drive
Thort they was very tight and no movement on prices on ours and there’s also never said when did the deal that there was an infrastructure charge and didn’t budge on it
a really good experience ,with no sales pressure the staff were excellent I will go again.
We have had cars from 4 different car dealers car shop perry's and one other direct cars are 100% better then the rest from start too finish
Andy was super and made buying a car very straight forward and , he was helpful and polite
Had a problem with car not yet sorted
We bought me new car through Nick at direct cars sheffield he was extremely helpfull from the start booking the test drive right up to the end where he helped us tax the car at hand over, i was overall impressed with the price they offered for my old car and the competative price my new car was sold for. Overall very happy with the whole sale.
Amazing place, amazing people! We dealt with Sean and he was brill, a proper smooth operator and he gave us a great deal! Very happy with our new car!
Great sales service and aftercare. Would highly recommend buying a car from Direct Cars
All was well but the car was sold saying it had a full service history but it could not be proved I should have been told it may not have a full service history
And last I was offered a year's warranty and I could pay the rest of the two year plan but then I was told I would have to pay more It should have stayed the same not told the day after I had to pay 75 pounds more
Fantastic selection of cars. Brilliant service with no pressure to buy. Everything went very smoothly, very happy with my purchase.
friendly and efficient service
I would highly recommend Direct Cars. The sales reps who looked after us were extremely pleasant, and helpful without the pushy sales. It’s was very relaxed and the whole process was easy and straight forward. I love my new car it’s amazing, it drives like a dream. Thank you to you all for helping me to choose the perfect car for me
Overall we were completely satisfied with our dealings with Direct Cars, the people were helpful and friendly throughout and we are delighted with our purchase.
Thank you very much Dave Milner at Sheffield
From first contact to taking your car away the service is first class, no pushy salesman just people who listen and help
Good service , no hassle. We were able to look round without any pressure and were left to discuss our options. Salesman was helpful without any sales pitch.
This has been my second purchase from Direct Cars, and I must say the customer service here is fantastic from start to end.
Massive thank you to Assistant Sales Manager Dave and Gaz from finance for the quick and smooth transition into my new vehicle! Very relaxed and not pushy whatsoever! Brilliant.
first class sales person no rush or push
Amazing and quick service from start to finish x
Excellent service,no pushy sales people,nothing too much trouble,a great service from start to finish thanks to Nick Wardle.Love my new car.
Great customer service, very non pressuring salesman, with a very straight forward purchase procedure. All around great.
It’s lovely to walk around Direct Cars looking at the cars and not be pestered by a sales person and when or if you decide you want more information on a car the sales people are more then helpful and never pushy.
I would not hesitate in recommending them to anyone, I’m a very happy customer.
Sales man spot onwill definitely go back again
Excellent customer service I couldn't fault the service I received
Keep up the good work
Great staff,very helpful and friendly.Would recommend.
The process was really easy and the Tom Breeze was really helpful. Very happy with the time spent in store and my car is amazing. Tom did everything he could to make my car to it’s best standards and I couldn’t be happier.
My experience was quick and easy. No problems or hassle
This is not the first time we have bought a car from Direct Cars and I would not hesitate in going back to them when and if I wish to exchange my car and will recommend other members of my family do the same.
Helpful, Easy & Reliable place to buy a car😁
Great experience from start to finish no pressure from salesmen, we dealt with Ian Whiting and can't rate him high enough he was brilliant
Good selection of cars. No pushy salesmen. Let you browse in peace. Purchasing a car was easy and stress free. Would recommend them.
I found Ian to be very helpful from start to finish. I would definitely recommend Direct Cars.
Excellent service provided by Dave Milnes and Phil Heathcote. They both made the process easy and I would definately recommend Direct Cars.
Straightforward process. No problems.
Not pushy which is great, could walk round at own leisure with out been pestered.
The car itself is very nice but unfortunately the information about the car was misleading the tax was wrong the information said it was £145 in fact it was £465 and the mpg stated 56 when it's doing 33 so feeling a bit let down
Thank you Direct Cars...fantastic car and service.
Courteous and helpful service - no pressure applied by the saleperson who was very knowledgeable and well informed and gave impartial advice. Overall, a very good experience. Will certainly recommend Direct Cars.
Tom was very helpful. We felt under no pressure to buy our i10. When the car lacked an owners manual he managed to track one down and send it to us. We thought buying another car would be stressful but it was effortless. Picking up the car a few days later ran smoothly and at the planned time
Great service from Shaun. He helped us through the viewing and buying process admirably.
Good service. No hassle or pushy salesman. Good selection of cars.
Best buying experience I have had in buying a car.
Great experience.. Ian the sales rep was a pleasure to deal with and the process was smooth and efficient. Very helpful and friendly bunch and a very professionally run operation. Car was in great shape too.
From start to finish everything was spot on and handled very promptly and proffesional
Bought our shiny new Renault Cultur from Direct Cars last week. The sale was simple and stress free, mostly down to Darren the salesman who was excellent and his colleague Tom
There was no hard sell and the atmosphere in the showroom was very relaxed.
Have bought from Direct Cars before and will definitely return when buying our next car!
Very good service, no pressure, friendly salesman, overall could not have been easier to buy my new car.
Fantastic service. I love my new car
We were well dealt with by a knowledgable salesman but very upset by the financial guy when we said we were paying cash, taking no credit or insurance and his attitude deteriorated even more when we asked if we could pay on a credit card. He was very brusque as if he could not get rid of us quickly enough. We have cash for the car but wanted to pay on a Tesco credit card to get Tesco points as well as getting the extra protection one gets when you pay by visa or master card. If we had known this prior to going to pay we would have walked away and gone to a company who operate in the 21st century and are pleasant to all customers. In all honesty I will not recommend you to any of my friends who want to buy a car in the future and I will tell them you do not accept payment by credit card in this day and age.
We're sorry you have had a poor experience.
The Business Manager you dealt with did not intend to come across in the way you describe.
It is company policy not to accept credit cards, along with cash and business debit cards, for amounts over £500. This has been the case for a number of years and should have been explained to you prior to ordering, as well as being on the customer documentation folders. With cards it is due to the high transaction fees on the aforementioned types. With cash it is due to money laundering risk and our insurance.
We apologise this was an inconvenience for you, and hope you are enjoying your new vehicle.
I was highly satisfied with the purchase of my resent purchase of my car, the salesman was extremely friendly
Dealt with quickly , efficiently. Given information about waiting times. Kept well informed of progress and service staff were pleasant and friendly. Pleased with experience
Brilliant service very helpful explain everything you need to know this was second time been got a car from them would highly recommend
Having found a suitable replacement car, Darren your your Sales Advisor made the purchase very straight forward for us. It was pleasure not having to deal with any sales gimmicks just a easy purchase.
Everything was ok till I had to pay £60 for car to be checked over if you pay all that money plus £500 for deposit you shouldn't have to pay the extra £60 a bit disappointed with that.
Thanks for such great service. Delighted with my car. No pressure sales from Shaun who gave great advice and lots of time. Because of the great stock of cars, Direct Cars allowed me to look at all the suitable SUV"s that matched my price range in one place by walking around and discssing my requirements with me. Shaun returned calls, remembered who I was when I was on the phone and arranged everything for the collection day. The sales area is very comfortable and welcoming and the ladies on reception are cheerful and reliable with message taking.
My car was well prepared along with the all the paperwork.
Glad I made the 90 mile trip to choose the right car for me at a fair price. All in all, highly recommended. Thank you!
Darren was really friendly, helpful and approachable, no hard sell and allowed us the time to look into insurance options for our daughter who is starting to learn to drive, before we made a purchase. He arranged everything for us, it was easy and simple and we had a great customer experience.
Bought a car with a fault (which still isn’t fully repaired almost three weeks later!). Promised a service log book that I still haven’t received. Incompetent staff who patronise customers and don’t do as they’re supposed to!
Avoid this place like the plague.
We're sorry you are not satisfied with the level of service you received.
We believe the root cause of your poor experience to be when your description of the issue was logged incorrectly against your service booking. This mistake lead to the correct member of staff not being available immediately upon your arrival. This also lead to our service reception suggesting it could be an issue with the balance/fade, unaware that you had already tried this prior to booking. They did not intend to be patronising.
We have now arranged to replace the remaining speaker for you, and hope you will then be able to enjoy your new vehicle.
Your service book is on order with Nissan and will be posted to you immediately upon arrival. The printed service record that was given to you on vehicle delivery is a valid proof of service history.
Your experience is below the high level of service we set ourselves, which is reflected by the other positive reviews on this page. We're taking steps to ensure this doesn't happen again.
We recently purchased a car from Direct Cars and I have to say it was made really easy for us. Tom Breeze was fantastic, he was friendly, polite and not pushy at all. I liked the fact that you can have a good look around the car and take as long as you like! It was a much better experience then when we've bought cars from other dealers. We put down a deposit and picked the car up a few days later. It was all completed really quickly and I love my new car! I would recommend Direct cars without hesitation and would use them again. They are great!
No pressure at all,left to look & examine the vehicle as long as I wanted,good part exchange given on my car.On collection of new vehicle ready & waiting,given full years service & M.O.T fully valeted.Very friendly &attentive all paperwork done with minimum hassle.
Buying from direct cars was a good experience and Andy Benton dealt with us in a professional manner.
Friendly relaxed atmosphere. Allowed space to make decisions and look round ourselves without being pushy. Helpful when needed
My experience with Direct Cars was overall a positive one and I would certainly recommend Direct Cars. The staff were friendly, helpful but most importantly not pushy or rude and the fact you could get the keys to the car and look at it at your own leisure was certainly a winning factor for me and helped me to chose a car I actually wanted rather than being told it was a car I needed.
A very good and pleasant experience at Direct cars no pressure on us to buy and no pushy sales people we bought a great car from you will definitely recommend you to family and friends
A pleasure to buy a car from these people. No high pressure sales, just decent guy's who care about Customer service. Ian (Whiting) was brilliant and made the whole transaction quick and painless,. Thank You.
the car i bought is very nice ,good value ,the only negative was the valeting was below standard ,i brought this to your attention and you had it re-valeted which was fine,but it should have been like that when i picked it up.
The car buying experience was very good. Jason guided us in a very friendly, professional and un-pushy manner (great salesman:-) Now hopefully the car will serve us well too.
Helpful service and nice to browse around without having someone following you.
Dealt with by Sean he is very good, answered all my questions. No pressure at all from him. Very good experience.
Great customer service and after sales.
Very good service and helpful staff.
Excellent service and no pressure selling at all would definitely use them again
Darren was my salesman and was cery helpful got me the car i wanted and for the right price couldn’t of had a better experience
Had no pressure, felt like I'd got the right deal on my trade in and the whole process was pain free!
Friendly, professional, showed interest and did the best for you..
Very professional and helpful staff and not pushy in the least. Vehicle immaculate and ready for collection on time. Pleasure purchasing a car from Direct Cars.
I thought the service was great from start to finish no hassle just let us have a look at a car and we bought it even when I rang up they said they would put it to one side thought that was brillant
I was very pleased with my service nick wardle was brilliant and very helpful and also the financial part overall I was extremely happy with the service
Bought a car I had always loved but turned out it wasn't fit for sale. Had it for 7 days but was back at Direct cars for 3 of those days. Rejected the car and picked another one which I like but the shine of buying a new car after 12 years had worn off by then. The staff were good and sorted me out quickly but I still feel deflated from it all and it was so stressful.
I have purchased a car before from Direct cars, so when wanted to buy a nearly new car I had no hesitation in going there. The staff were very helpful courteous. The car was immaculately turned out , I was very happy with my purchase. I would go again and recommend Direct cars to anyone.
My purchase was a very smooth transaction, I've had my car for a few weeks now and love it.
The whole experience was stress free and everything happened on the date that was promised.
Thank you Direct Cars.
This was my second purchase of a car from Direct Cars, which means that they have gain my trust in the quality of the cars they sold. Special thanks to the seller Ian who made buying a car a pleasure. I recommend to everyone.
I’ve bought a few cars from Direct over the years and have always found the service excellent.
Pressured into changing my car with reassurance that new car would be more economical. This turned out to be very wrong. When I asked to swap back to my old car, I was told that by putting another owner on the log book the car was then worth nearly one thousand pounds less than I paid for it so it was a very expensive exchange. However Direct Cars are now offering the car I returned at a price of £5 less than when I bought it. Somehow I have the feeling that this is is not very fair. It appears that I am the only one who has lost out here.
Always top quality
Great efficient service
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