Customer Reviews

Booked a test drive via messenger on the Friday morning, Direct Cars put the keys to one side for me until I arrived that evening. I noticed the car on arrival and as I was giving it a quick look over, Tom came out with the keys and told me to have a proper look round and left me to it. Tom was really friendly and put zero pressure on me at all. Overall buying from Direct Cars and dealing with Tom and Phil was an absolute pleasure, so happy with my new car and the service I received. Will definitely use again!

Nick was very helpful and informative when I bought my car. On returning to the store when I was unsure of something about the car it was sorted out quickly and pleasantly

Ian Whiting was very good and helpful in dealing with me knowing about the car I had just brought.
He was very good.

Great service as usual very welcoming and a quick sale thankyou to all the staff yet again definitely highly recommend to everyone

Lovely salesman, helpful and not too pushy, which can be annoying. Service was good and a fair deal on other car.

From start to finish in purchasing my new car ask for Sean he's the man we'll looked after no hard sell fair price for your trade in don't forget ask for Sean

Nick was very helpful and friendly the car is amazing and with his help i understood everything for a first time driver

Great service very happy with our purchase.

Excellent service sorted out with no problems. You can just wander around at your own pace. No pressure selling. Amazing place

Very efficient salesman who listened to my criteria for a car and then selected those possible for me to look at. I was then able to sit in each car before making a decision. After deciding on one particular car I was then able to test drive it around the complex.

Sales man fantastic, extremely disappointed with the finance team not knowing policy with GAP insurance waisting my time, where I was waiting for nearly 3 hrs to drive my new car away. However salesman fantastic.

Excellent service highly impressed with the whole experience over the moon with out new car.

Being nearly 200 miles away from dealership I had to do the deal before viewing vehicle over the phone and told had no body damage with mobility service history.
Day of collection and finance in place, was noticed car had scuff on bottom passenger side front bumper and rear door had a bad smart repair. Offered a full tank of fuel which I agreed because i was a long way from home and as said finance sorted. Also empty service book plus no history until they chased it up for me and posted a print out.
Salesperson very friendly and do love the car and mechanically great but can only give 3/5 as now booked in for bodywork repair at my expense.
If travelling, make sure they 100% fully look over car for you and put something in place if not as described.

Very impressed, without any hassle. Adam was professional, answered all my questions and completed the deal to the satisfaction of both parties. I will be back, but it will be about 6 or 7 years!!

Very friendly and helpful no stress feel comfortable to go about and browse around the stock at your leisure.

No pressure from sales.plenty of choice.
Knowledgeable staff.good experience.

It was a ver easy process, the sales staff were great

Thank you Direct cars, Thank you Ian Whiting for your no hassle buying experience, loving my new ford edge!
Service, moted, prepaired to a very high standard. Highly recommended, thanks again.

Very good service trouble free

Terrific company to deal with.

No hassle. Plenty of time to look round with plenty of information displayed on vehicles. Helpful sales team and helpful finance team. Excellent service. Friendly, professional staff.

Brilliant showhome with a great selection of cars. Adam was fantastic and made my purchase simple and easy. One thing I did flag up with the car on my test drive was it needed a new rear windscreen wiper blade. Adam assured me that my car would go through a thorough spot check before I would pick it up, and assured me it would be replaced. Unfortunately, it was not, so it concerns me to think if it ever undertook the promised checks.

See attached pictures showing provided wiper blade compared to a new one that I purchased.

Very helpful staff.no pressure from sales.
Plenty of good quality cars on offer

Recently got a new car through direct cars, was a great experience from start to finish, everything was easy and dealt with really well, Sean who dealt with us was absolutely fab and made us feel very at ease throughout the process it was nice not to feel pressured into anything like you can sometimes with these things, he was a pleasure to deal with.

The staff at the Sheffield Direct Cars site were more than helpful throughout all the stages of purchasing my car.
I have a garage and I will be recommending my customers to contact them the next time that they need a different car 10/10 , 5*
Wells done and many thanks for a great car👍👍👍

Friendly staff, didnt get pressured at all.Went back a couple of times to see a car i was interested in buying.Finally made my decision and Thomas sorted everything out..Very happy with my choice of car.. Thankyou.

Brilliant salesperson Mr.Shaun. Very straightforward and great place for test drive.

I didn’t think I could get credit. Couldn’t prove income, too old yack yack….
Not only did they get me credit, but at a cracking rate as well.
These guys are the best. What a lovely bunch to deal with. Oh, and the car. It is like new, really it is.
I am so happy. I’ve bought many cars in my time that’s both brand new and secondhand. This was the most pleasure I have had in getting a car. Give them a try, you might be pleasantly surprised, as I was.

First class service from Shaun Palmer. The experience was really amazing very well done! My citron c3 is lovely to drive

The service I received from the staff was very good and, unlike some large car stores, was not high pressure. Agreeing a price for my trade- in was not as easy as it should have been.
The range of cars available was good, prices and car preparation were fair. The test drive route was totally inadequate.

Recently purchased a used car from Direct cars . Great people to deal with , got the deal I was happy with . No pressure salesman . Would recommend to anyone.

Brilliant very happy 😊

Direct cars were courteous, informative and very helpful. When buying my car they did everything they promised, and more, to ensure the car I bought was absolutely perfect. Items that were advised on the MOT were rectified straight away.

Direct cars at Holbrook Sheffield were fantastic to deal with. The sales executive, Nic was an absolute pleasure to do business with. He made me feel very welcome and nothing was too much trouble. He found me the perfect car and negotiated a wonderful deal. All in all a fantastic experience. 5 stars from me !!!!

Great choice of vehicles, professional and customer service driven company. My particular thanks to Adam for patience and kindness shown as my left knee makes my mobility difficult. Love my new (to me)Kia Vanga automatic. Thanks again to the whole team.

Excellent service, friendly staff

Excellent friendly service

All the staff were friendly and approachable, but no pressure sales. we were left to look around the cars until we needed advice and then the sales person (Nick) was very helpful.

Absolutely fabulous. Great customer service and wonderful car

Quite a few of our friends have dealt with you over the years & always been satisfied with your service We were very happy with your friendly service & very happy with our purchase

Very professional, allowed you to get on with what you were looking for & were always there if required
No pressure, good people & remember people buy from people whom they like

Came to look and the car and decided that I would purchase as long as the scratches above the petrol cap were sorted. A week later, when I was collecting the car, our salesman went out to collect the car and I could see him looking at the petrol cap. He came back in and me t sign papers. Before signing, I asked if the petrol cap had been sorted and he said no. I asked if he was going to tell us that as I’d seen him check and he didn’t answer. During a long conversation, he proceeded to offer us a coloured pen to do it ourselves or to drive the car back in during the week. He tried to blame the fact that we had collected at the weekend but I explained that he had been the one to agree a weekend pick up. He explained that it was his manager that needed to decide. We took the car but signed a note saying that we were expected a phone call the next day and that the petrol cap issue would be resolved. We received a phone call the next day and it was arranged that a courtesy car would be brought out and the car would be taken back to Direct Cars to be fixed. No courtesy car was left but the paint was sorted. I was very disappointed with the customer service and the way that we were spoken to after spending £11,000.

Bought cars from this Dealer before and as always good cars, equally good trade-in prices and helpful staff made the whole experience a very pleasant way in which to buy a car. Plus the fact that Direct Cars is on our doorstep so we were not traipsing around dealer after dealer.

Good service

Very good service no complaints at all first class 👍✅

Bought a car, stop start didn't work. Booked in with service department. They put new battery on. Job done. Excellent service.

Ian was an exceptional salesman. This is the third car we have bought from him in a 6 year period and have always been very satisfied.

Very professional no hassle very pleased with the service will be going back

Very easy process, no hassle or hard sell, just helpful and friendly staff. Love my new car and would definitely go back when its time for the next one.

Excellent care and service. Cant praise the staff highly enough

Great place to purchase a car . Clear understanding from the salesman. Got the deal I was happy with . Can’t fault in anyway . Let’s hope if I get any problems the after care is also good

I didn't enjoy the experience and wouldn't recommend the company to a friend or a colleague.
'Test drive' consisted of a drive around the 'compound'. When the car was picked up there was a fault and I had to return it to be fixed. That said, they sorted the problem quickly.
Didn't appreciate the 'Direct Cars' sticker on the rear window and removed it.
Having said all that - I did purchase the car I wanted.

Very helpful nothing too much trouble and considerate of my situation. No pressure this is the 3rd we have purchased from direct cars x.

Brilliant very happy 😊.

The first time that I had dealt with a "car supermarket" rather than a local dealer. Pleasantly surprised by the whole experience, the absence of 'pushy salespeople and the attention to detail. Thank you.

Direct Cars is a good company and sells brilliant cars. The money is worth it because the cars are so good.

The team at Direct cars made trading in and buying my new car so easy. Sent videos of the trade and had a full ‘new’ car report before i even got to the showroom. Finance all sorted so only to inspect and sign when i got there. Full MOT and inspection carried out on the new car and too their word jobs that needed doing where carried out(i didn’t mention to them the two front tyres needed changing to test them and they passed with flying colours) Dave and Nick were brilliant at arranging everything and car was ready to collect a day early. Will be going back in the future to trade in/buy again👍👍

Great service from 1st visit to collection Sean was helpful, courteous with a smile on his face.

I have found my time dealing with Direct Cars to be amazing.
The team were knowledgeable, helpful and approachable.
The level of service is second to none, any and all questions (even if I felt they were stupid ones) were answered clearly and to the point.
I have found my interactions with the team so good that I am using them for the service and all other car requirements going forward.

Good team no problem very good service thank you

Great service.Ian was very helpful and made the whole experience stress free.The finance guy Gareth was equally helpful.Cheers guys!!!

Great service.Ian was fantastic and made the experience very enjoyable.Gareth helped with the money side of things.

We dealt with Tom during this purchase and he was always polite, helpful and personable. Great place to buy cars from, non-pushy, clean and friendly. Car is going well, thanks a million.

Having been a customer of Direct Cars for many years and having just purchased my fourth car from them, I feel I should give them a terrible review - ONLY JOKING! The staff at Direct Cars are excellent. You are never under pressure to buy and have the time to look around, choose, test drive, ask any questions, voice any concerns. I have always found them very fair and really supportive. I would thoroughly recommend them to anyone. This time I'd like to single out Shaun Palmer, Senior Sales Advisor, for a special mention. He's great, kind, considerate and understanding and can help you through the process with the minimum of fuss or stress.

Recently purchased our car from Direct Cars and have to say it was a good experience. Salesman Ian showed us to the car and left us to check it out, no obligation or fancy sales talk.
After a test drive we were ready to buy, Ian was very informative and answered all our questions.
We returned a few days later and the car looked pristine inside and out.
Great service.

Brought a car for my daughter. Excellent customer service by Shaun, very helpful. Really pleased with the car.

Excellent service as aways bought my last 4 cars from here no fuss, no hassle great team that work there.

Great cars

Very professional from start to finish ensuring the deal made with my part exchange was a fair one.
After sales service 10/10

Very good service everytime this is my 4th car brilliant all of them that work there highly recommend this company

Excellent service with great communication and a pleasure to do business with. Many thanks

Good price on part exchange, car purchased was in excellent condition. The handover was quick and problem free, would use again and recommend to others

We have had a few cars from Direct Cars ,excellent service, always first port of call.

Competent and welcoming staff. Prepared to deal professionally with unforeseen teething problems in our purchase. If I was a buyer purchasing from afar, I would be confident as the company provided us with a courtesy vehicle whilst a fault was rectified. The vehicles advertised appear to be accurate on line. The premises and staff display an air of calm and the often unseen workshop area was a model health and safety site, encouraging to see the back room staff working as was apparent in positive working conditions. I am influenced in making ethical purchases as far as can be seen. Further congratulations regarding the way the company displays caution and embraces a culture of Covid protection amongst staff and customers too. Prompt and polite dialogue between customer and staff who we sensed have a pride and ownership in the company.in conclusion thanks to reception staff, Ian on sales and April who drove our mended new car from Sheffield to Telford ,both were so helpful in explaining the finer controls clearly which was strange for me as not changing my car for past 10 years. Hope my review is not too gushing but just an accurate account of our experience with direct cars

Straight forward purchase, great customer service from Ian.

I dealt with Tom and Gareth and they were both great. Any questions or worries that I had were quickly put to bed and I am now the proud owner of an amazing car which is affordable too. Everything went very smoothly and I’m over the moon with my car and the service received.

A very smooth deal ! Our salesman Tom Breeze was 1st class ! Honest efficient and a pleasure to deal with ! Thanks

Good selection of cars. The salesman was helpful from start to finish with my purshase

Very good, no pushy salesmen, everyone who I spoke to/delt with was very friendly and helpful. Will come back when its time to change my car again.

Fantastic service from start to finish. Ian was happy to answer any questions and was very approachable. Would highly recommend direct cars.

Very helpful not pushey like some places great servise

Everything that was agreed happened with a smooth handover when I collected my car.

Helpful staff, Very professional,made the process of buying a car easy.

Fast,efficient,friendly and no pressure.Pleasure to do business with thanks to Nick Wardle.

I have purchased my last 3 cars from Direct cars, the service is exceptional, no pressure like other dealers, its friendly, easy to purchase, helpful and choice of collection days to pick up your new car, in and out in 15/20 minutes. Excellent

Very good service.

I saw the Mercedes glc on auto trader. Great service from Nick, updated me when it was ready, when I turned up was showroom standard,all cleaned &polished

Good range, no pressure.
Great service from Nick Wardle.Trouble free purchase.
Thanks for making things easy.

Sale's person Shaun was very kind and helpful excellent service.

Very friendly customer service from Tom who help me with my purchase, never made me feeling rushed into a decision and always went that extra mile. Highly recommend Direct Cars.

Excellent service, helpful staff .

No hassle car sales.

Good and Efficient Service during very difficult times.

Good experience from start to finish. Ian was a very friendly but not pushy sales man.

Bought a car 22nd December drove it once engine management light came on service centre shut all Christmas went back to direct cars 5th January picked it back up 7th January for it to go straight back in the same day engine management light still on lesson learnt never buy a car at christmas

Excellent service and very happy with the deal

Welcoming, pleasant,informative

Very easy to deal with our salesman was lovely would definitely use again

Great service by Adam.
It is nice to just be left to roam the cars and that is part of the reason I always come back :)

Very good customer service. Shaun was very helpful.
I warmly recommend.