We believe in offering great customer service before, during and after the purchase of your new car. Whilst we believe that we're doing it right, there's only one way to truly make sure - and that's to ask the customers themselves.
excellent service, makes buying a second hand car easy. No hard sell
Had Adam help me out with buying a car.
Although he's new he was very good and knowledgeable.
Bought cars off you for years and will continue to do so.
Adam made the experience extremely easy from start to finish. He was very polite and professional and gave us as much time as we needed to look around the cars without any pressure. An excellent service. Thank you
Not happy call me
Hi Paul, after speaking to you regarding the warranty on your recent purchase, despite the rest of your experience being a positive one, we are pleased we have now come to a satisfactory conclusion and you are once again a happy customer. Enjoy your new vehicle and we will look forward to seeing you again in the future.
Excellent selection of cars, none pushy sailsmen, all round quality. Will definitely use Direct again
Thanks Lee, Enjoy your new vehicle and see you in the future.
Always been put off going to car show rooms because of pushy sales people but this was different. I felt so comfortable. I was able to look round the cars and in them with no pressure at all and when i was speaking to the sales man he was very friendly and very helpful. Would highly recommend direct cars to anyone.
Thank you Christopher, we are happy that you felt comfortable with our no pressure policy. Enjoy your new car and see you again soon.
Makes buying a secondhand car easy. No hard sell, straight forward down the line, that's why they are successful at what they do
Thanks Mark, glad you enjoyed our straightforward approach. Enjoy your new car and see you again soon.
Overall I was left feeling disappointed and underwhelmed. I was not offered car mats which was a shame. However this is very minor.
I am disappointed as I paid the deposit a week before collecting the car, I called ahead the morning of collection to ensure everything was okay and I was told the car was on the line up ready to be cleaned. I was handed the keys, and took a look inside the car. I immediately saw that the car cleanliness was mediocre at best, with sand in corners, dirty vents, splash water marks etc. I then noticed bird poo on the front grill and asked for this to be cleaned off. This was done with a bottle of spray and a wipe and I was never offered for this to be washed down properly nor was there a small apology.
Having collected the car on my break at work I didn’t have heaps of time so then decided to leave.
After spending some time cleaning the car after purchase, I took a look at a video taken late august - which was when I first looked at the car - and noticed that the bird poo mentioned earlier was already there. Unfortunately it seems my car had not been cleaned at all between first looking at the car, coming back to test drive it, and then finally collecting it.
This leaves me feeling that it was merely a run of the mill purchase and not the service I would expect.
Hi Emily, we apologise that your experience and the valet of your new car has not met our usual high standards. We endeavour to always make sure that the vehicles are presented to be the best they possibly can and we strive to give great customer service to everyone. I believe we have arranged for you to bring your car back to us so we can fully re-valet it and hopefully rectify the situation. However despite all this we hope you are enjoying your new car and that we will see you again in the future.
I’ve used direct cars a few times now and always been happy. The staff are always very helpful and never pushy which is important to me.
Thank you Mark, it was a pleasure to once again do business with you. Enjoy your new car and we will look forward to seeing you again in the future.
This is our second purchase and once again excellent customer service no pressure good trade in value offered and picked the car up in 2 days. Thanks Adam who did a great job!
Thanks Alan for once again choosing us for your new car, we will look forward to seeing you again soon.
Very helpful and informative.
Thank you James, enjoy your new vehicle and see you again in the future.
My partner and I recently bought a 4 Series Gran Coupe from Direct Cars. Had the pleasant experience of being sold the car by Nick who was friendly, approachable and great throughout. No pressure and felt very different to the usual car dealerships who try to take you for a ride. Part exchanged my own car without any fuss or hassle too which was great. Would definitely recommend.
Thanks Richard. Glad you enjoyed your experience and Nicks friendly no pressure approach. Enjoy your new car and see you again soon.
Excellent experience with Direct Cars. Have already recommended to others. Would not hesitate to buy future cars from them. Great customer experience. Great new car.
Thank you Christine, we are happy you enjoyed your experience buying from us and that you have already recommended us to other people. Enjoy your new car and see you in the future.
Good selection of vehicles at reasonable prices, helpful sales staff.
The vehicle I bought was serviced and very well presented.
My only disappointment was that I could only “test drive” in the rear car parking area, fortunately when I got it out on the road I was very pleased with the drive, not sure where I would have stood if I didn’t though!?
Thanks Paul, we know the current test drive procedure is not ideal with the current COVID situation but we thank you for understanding and hopefully we will be able to get back to "normal" soon. Enjoy your new vehicle and we do hope to see you again soon.
No pressure selling , relaxed friendly atmosphere , happy with trade in price given Sales Advisor Ian Whiting helpful and friendly and a credit to Direct Cars
Thank you Bryan, we are glad you enjoyed our relaxed, friendly atmosphere. We will pass your kind words on to Ian, enjoy your new car and see you again soon.
Great description of the car which is perfect in every way - simply no complaints. Ian, thank you for making the transaction simple and accurately describing the vehicle. I am very happy and would purchase again from you.
Hi Gary, we will pass your thanks on to Ian. Keep enjoying your new vehicle and we will look forward seeing you again in the future.
Great range of car stock, paired with amazing service from initial inquiry to collection. I would highly recommend.
Thank you Trevor, enjoy your new car and see you again soon.
Hidden fee. Includes token petrol and wipe round with shiny sticky sponge.
Sorry you felt that the optional £60 pre-delivery package fee was a hidden cost, it did also include a service, MOT (if less than 6 months remaining), re-valet and 10 litres of fuel. If you had chose not to pay the above wouldn't have been done just a safety PDI check, so we believe it is good value for money. However, we hope you are enjoying your new vehicle and that we will see you again in the future.
Excellent service from the initial enquiry right thru to driving the car off the forecourt. The sales staff were great not pushy and answered questions honestly and provided evidence to support the history of the vehicle as requested. Would highly recommend Direct Cars and would certainly use them again myself.
Thank you Georgina for your kind words, we always aim to be honest and upfront from the beginning as you experienced. Enjoy your new car and we will see you again in the future.
Ian Stirling was very efficient and friendly. We were extremely pleased with the service given.
Thanks Malcolm, we are glad to hear about the service you received from Ian and we will pass on your kind words to him. Enjoy your new vehicle and we will look forward to seeing you again.
Nick the salesman was very nice and attentive. The only gripe is paying for a valet that was not up to scratch, with marks on the seats
Thank you Ronald, I believe we have had your vehicle in and rectified the issues and that it is now up to your satisfaction. Enjoy your new car and we will see you again soon.
What brilliant service
Thank you Thomas, we are happy you that enjoyed the service you received. Enjoy your new car and see you again in the future.
From start to finish no problems and always willing to help.
Many thanks James, enjoy your new vehicle and see you again soon.
Very good service. Mr Thomas breeze was excellent to deal with overall very happy and very satisfied with his customer service.
Thank you Richard. We are pleased you was happy with the service you received, enjoy your new car and see you again in the future.
I can recommend this company for their future car purchase. Helpful sales staff , workshops and valeting.
Many thanks David. Enjoy your new vehicle and see you again soon.
I was apprehensive to buy a car remotely online but was very pleasantly surprised to have an excellent experience. Nick was very friendly and helpful in helping us purchase a Nissan Leaf ev which turned out better than expected. I have no hesitation in recommending Direct Cars or buying any car we may need in the future. Thanks Nick!!
Thank you Nazir, we will pass your kind words on to Nick. Enjoy your new vehicle and see you again in the future.
Great service and everything went well and so easy, great guys and my motor I purchase is fantastic and great price, thank you again Direct Cars
Thank you Martin, enjoy your new car and we will look forward to seeing you again in the future.
Great car sales showroom with friendly helpful staff.
All the cars in stock were very well presented. Shaun who looked after us was patient, accommodating and wasn’t pushy in the slightest. We felt very comfortable at the showroom. Everything went through with the sale as arranged and we’re completely satisfied with our purchase. Thanks to Shaun and the rest of the team at Direct Cars.
Thanks Stephen, we will pass your kind words on to Shaun. Enjoy your new car and see you again soon.
Once you get used to the salesperson seeming not to want to sell you a car the process was straightforward and they did what they said they would. Pleased with my purchase so far and would use them again.
Thank you for your review, we are pleased you found it straightforward. Enjoy your new vehicle and see you again in the future.
Good service all round.
Thanks John, enjoy your new car and see you again soon.
Very pleased with everything, cannot fault.sales personnel very friendly.Car was in excellent condition. Thank you very much.
Thank you Steven, enjoy your new car and see you again in the future.
Was friendly and happy to help. Made the process quick and simple.
Thanks Wendy, glad you enjoyed our simple process. Enjoy your new vehicle and see you again soon.
Thanks for the review, enjoy your new car and see you again soon.
I feel that I was dealt with very well by the staff from Ian Whiting on the first visit through to the handover . The car had been prepared in an excellent manner.
Thanks David, enjoy your new vehicle and see you again in the future.
Was the least hassle I've ever had purchasing a car, I walked out of this showroom 5 years ago because of how they spoken to me, but they have clearly improved massively I have gone from a hatter to an advocate of direct cars well done
Thank you Simon, we are glad you came back to us and enjoyed our no hassle approach. Enjoy your new car and see you again soon.
Shaun was very helpful no pushy sales quick and efficient and friendly. After sales good as well would definately recommend yourselves thankyou
Thank you Ann, see you again in the future and enjoy your new car.
Excellent service provided by hugely professional people who were polite knowledgeable and very helpful. Process from start to finish was simple and without being pressured and prices are very competitive.
Would highly recommend Direct Cars and I would most definitely use their services again.
Thank you, enjoy your new car and see you again soon.
Direct Cars were really helpful they put no pressure on us at all.
We visited numerous times looking at the same cars.
The buying process was easy to follow and collection the same
Definitely recommend them.
A special thank you to Shaun for you patience
Thanks Lesley, we are glad you found the whole process easy and pressure free. We will pass your thanks on to Shaun, enjoy your car and see you again in the future.
Direct cars Sheffield
I would like to thank the team at direct cars the service team and sales team were fantastic helpful and understanding to my needs . The aftersales the team give is so important and direct cars didn’t disappoint.. thanks dean Castle
Thank you Dean, it was our pleasure to assist you once again. Enjoy your new car and see you again soon.
No hassle, No pressure selling, professional staff. Overall excellent service.
Thank you Lynn, we are pleased you enjoyed our no pressure approach. Enjoy your new vehicle and we do hope to see you again in the future.
Couldn't believe how easy it was. Left us to look around with no hassle, chose a car we liked and then the staff couldn't have been more helpful. Would highly recommend. Special thanks to Ian, Shaun & Phil
Thanks June, we are glad you found it easy with our no hassle approach, we will pass on your thanks to Ian, Shaun and Phil. Enjoy your car and we hope to see you again soon.
WE ARE VERY PLEASED WITH THE SERVIC AND THE SALESMAN IAN WHITING WAS VERY PLEASANT AND POLITE AND WAS O/K WITH OUR NEEDS FOR THE CAR AND UNDERSTOOD WHY WE WANTED TO CHANGE IT
Thank you Norma, we will pass on your kind words to Ian. See you again soon.
As always fully satisfied with the service I received from Ian selling me my 5th mercedes keep up the good work .
Hi Steven, thanks for the review and it was nice to see you again for your 5th car from us. Thanks again and see you soon.
Thank you Judith, glad you liked our hassle free policy. Enjoy your new car and see you again in the future.
Staff very friendly and efficient all explained thoroughly so was easy to understand all in all a good experience.
Thanks Jack, we do hope you are enjoying your new car and we will see you again in the future.
Very happy with Dircect Cars excellent service from Ian
Thank you Stephanie, enjoy your new car and we hope to see you again soon.
Very good service and excellent service from the staff. Very polite. Not pushy .I would recommend and deal again if needed
Many thanks Marina, we are pleased you was happy with the service you received from all our staff. Enjoy your new vehicle and we hope to see you again in the future.
Very good service this my 3rd car got from Direct cars would highly recommend nothing is to much trouble very helpful
Thanks Patricia, it was nice to see you again and we hope you are enjoying your new car. See you again soon.
Fantastic selection of cars at good prices, the sales representative Ian who dealt with me from start to finish was spot on, friendly, informative and good advice. Couldn't recommend highly enough
Many thanks Sam, we will pass your feedback on to Ian. Enjoy your new car and we hope to see you again.
Thanks Alan, enjoy your new car and see you again soon.
Staff were very friendly and helpful. Not at all pushy and very knowledgeable.
Thank you for your kind words David. We hope you are enjoying your new car and that we will see you again in the future.
I would recommend them highly
I dealt with Ian who was all of the above 😁😎👍
Thanks for the great review and video Peter. We will pass your comments on to Ian and we hope you are enjoying your new vehicle, hopefully we will see you again in the future.
Excellent customer car no pressure at all kept me well informed of progress of my bit of finance. Tom was brilliant
Will definitely buy from this company again so happy with my new car feel like I have had her forever :)
Thanks Kerrie, we are happy you enjoyed our no pressure approach and we will pass your kind words on to Tom. Enjoy your new car and see you again soon.
Upon collecting the vehicle the sales man queried that we hadn’t told him about the roof not working! We assured him we had. This made me feel very uncomfortable however he did accept it but it did take the edge off what should of been an exciting day collecting my new car.
Thanks for the review Nicola, we are sorry you felt uncomfortable with this small issue whilst collecting your new, however we hope you are enjoying your new vehicle and we hope to see you again soon.
Excellent friendly service have used for my last few cars & will most definitely use again.
Thanks for the great review and choosing us again for your new car. See you again soon.
Easy and felt safe whilst buying car
Thanks Ronald, we are glad you felt safe with the COVID practises we have put in place and you found the process easy. Enjoy your new car and we hope to see you again.
Excellent service with good range of cars and no hassle approach
Thank you for your review, we are happy you enjoyed the service you received. Enjoy your new car and see you again soon.
No pressure sales approach, very professional. Would go back!
Glad you enjoyed our no pressure approach, enjoy your new car and see you again soon.
Helpful staff, but don’t like the fact you can’t have a proper test drive and no one to show you how the various things work on the dashboard , obviously that’s a problem with buying a car at the moment
Thank you for the review Elvin, fingers crossed we will be able reduce our COVID measures soon and get back to a more normal way of operating! We hope you are enjoying your new vehicle and we hope to see you again soon.
Our experience purchasing a car from Direct cars couldn't have been better, Tom (salesman)is extremely knowledgeable about the car I bought ,i can confidently say we will be returning to Direct cars for future car purchases and highly recommend them to anyone in the market for a new vehicle.
Thank you Carl, glad you was happy with your experience buying from us. Enjoy your new car and see you again soon.
Great car. Good service. Happy customer
Hi Kate, glad to read you are another happy customer of ours. Enjoy your new car.
Amazingly helpful throughout the process and so easy, I part exchanged my vehicle and that was easy also. Massive thanks to all the staff especially Ian who dealt with my case. Extremely happy with my new car, Would definitely recommend!
Thanks for the great review Jordan, we will pass on your kind words to Ian. Enjoy your new car.
They had what I wanted did a good deal with my PX came away happy !
Thanks for your review, we are pleased that you are happy with your purchase. Enjoy your new car and we hope to see you again in the future.
No pressure, allowed to view the card without being . Good range of stock. Sean helped us with any questions we had, and the collection of new car went without a hitch
Thanks Liam, we are happy you enjoyed our "No hassle No pressure" policy.
Excellent choice of cars.
Found the car I was looking for and was able to look without being rushed, but knew assistance was there if needed.
A good price and great service. I would certainly recommend Direct Cars
Hi Richard, thank you for your kind words. We hope you are enjoying your new car and we hope to see you again in the future.
Great team and happy to help. Not pushy like other places, they leave you to look round in peace until you require their help.
Thank you Katy, we are glad you enjoyed our relaxed approach and enjoy your new car.
Hi my name is Ian.
I had a run over to Direct Cars just to show my wife a car I was thinking of for towing a caravan at some point , the car I was looking for was an Hyundai i40 but I wanted a estate unit and no less than 140bhp Diesel unit , that being a turbo . Drove down the drive
my wife said there was a car I was looking for on the left didn’t think much of it , sure enough there it was all the kit and more the right engine , full leather 25 thousand on the clock , picked up the keys from
from Shaun we both had a drive put some cash on it to keep it for us picked it up on 11 June never looked back what a motor just coved 700 miles down the south cost never missed a beat .
Thanks to Shaun and team keep those cars coming always a good place to take a look round . 👍
Thank you for review Ian, we are glad you are happy with your new car and we will pass your thanks on to Shaun.
No hassle,no pressure but there if needed advice.
Best car buying experience I've had by far.
Thank you for the great review David! Glad you liked our no hassle, no pressure sales enviroment and that everything went as planned. Enjoy your new car!
Very good got good value for the car I was trading in
Thank you Janice! Enjoy your new car.
A first class service, no hassle .
I saw the car that I wanted asked for the keys and checked it out.
I went to see Ian the sales rep and he sorted everything out with no fuss . I wasn't pressured into buying things that I didn't want this is the second car I have bought from Direct Cars and I would recommend them to everyone.
Many thanks to Ian
Thank you for your review, Philip. We are glad you liked our no hassle, no pressure sales environment and that Ian was helpful. We will make sure he reads your comments. See you again soon and enjoy your new car!
Good service no pressure. given keys to view car shaun was very good helped in every way he could. car was very clean inside and out a nice experience big thankyou direct cars and (shaun )very happy
Glad you liked our no hassle, no pressure sales environment, Robert! We will ensure Shaun reads your comments. Thank you and enjoy your new vehicle!
Excellent service, Shaun dealt with me, what a great guy.
Thanks for the review Alan! Enjoy your new car.
As always the service was second to none and nice to catch up with zed and the sales team
Thank you, David. It was great to see you again! Enjoy your new car.
Lovely staff. Had to return car as it had a problem. It was sorted straight away. No pressure to buy very relaxing atmosphere. Was able to get the car I wanted that suited me. Very happy highly recommend.
Thank you for your review Mollie. We are sorry that you encountered a problem shortly after delivery, but are pleased to see it got sorted quickly and that you were still happy with the service overall. See you soon and enjoy your new car!
Painless purchase with good Comms throughout
Thank you, Carl. Enjoy your new car.
A big thank you to all the staff for their help in buying our car .
No pushy sales people , a fair price for my part exchange and the car was ready for collection with all the small jobs completed as promised by the collection day.
Thank you for your review Anthony. We are glad you enjoyed the experience. See you soon.
We dealt with Tom who was helpful in every respect. We asked detailed questions about the price to be paid for our Trade in Vehicle. We were encouraged to look at several possible purchases and given every opportunity to examine and ask questions about the car we chose.
We were always told the truth and given assurances about how their Garage would service and correct any discovered signicant faults. They did as promised and I was fully informed about the timetable.
They are a credit to the trade.
Thank you for your great review Norman. We are glad everything went smoothly and as expected. We will pass on your feedback to Tom. See you soon and enjoy your new car!
I picked up a Vw Tiguan. Lovely car. Dealt with Sean who was very helpful and made everything straight forward. Thanks Mike from nr Edinburgh
Thank you, Michael! We will make sure Shaun reads your good comments. Enjoy your new car.
Easy and pleasant way to buy a car, you're given time to browse, no pushy salesman, lots of choice and good value
Thank you, Jonathan! We are glad you liked our no hassle, no pressure sales environment. See you soon.
Great selection of high quality cars. Great prices. Genuinely helpful sales staff, not pushy at all. Didn't waste any time. An absolute delight to deal with Street having been messed around by numerous other dealers. Highly recommend!!
Thank you for your great review Sam! We are glad that you found everything to your liking. Enjoy your new car and see you soon.
Excellent service from Shaun. Very professional.
Thank you, Delany. We will pass on your comment to Shaun. Take care and enjoy your new car.
Both my husband and I were thrilled to bits with our experience of Direct Cars. We would both recommend the experience.
Thank you so much for your review and your recommendation. Enjoy your new car! See you both again soon 👋
Excellent service. Would recommend Direct Cars to anyone who wants to buy a quality car.
Thank you for taking the time to review and recommend us! See you soon.
Very happy with the service.and prompt outcome.true ssleman Dave,was very helpful
And was not too pushy.
And very proffesional
Thank you for the review Nigel. Enjoy your new car!
I dealt with Iain who was absolutely lovely and super helpful, I would highly recommend the direct cars team :-)
Thanks Stephanie! We will pass on your kind words to Ian. Enjoy your new vehicle and see you again soon.
Excellent service from Ian, this is the 4th car my family have bought from Ian. Always polite and professional, never pushy and always delivers on what he says he is going to do.
Thank you, Caroline! It was great to see you again. We will make sure Ian sees your nice comments. Enjoy your new car.
I found the staff extremely helpful the car just what I wanted
Thank you, Peter. Enjoy the new car and see you soon.
Brilliant service from Dave Milnes and Nick . Both very helpful staff .
Thank you for your review Nicky! See you again soon.
We viewed the car having just arrived and not being cleaned. The salesman advised that the car would be cleaned, MOT and serviced and a couple of scratches / alloys sorted, which they were. We were allowed to test drive the car and left alone to look around for as long as we wanted.
Thanks for the review, Hayley! Glad you enjoyed the experience.
Hi Sarah. Glad you liked our service. See you again soon!
The option to pay by debit card needs reviewing...it caused great concern to us as we don't have online banking and work commitments wasn't able to visit a branch.
The sales experience upto that point was exceptional..
We would be cautious in telling friends if they don't have online banking..
Most of our friends and family don't have this..
Great customer service ..Great Car.
Thank you for your review.
The reason we do not allow card payments on large amounts is due to the bank charges we incur to receive the money. Balance transfers are free and most people can now do these quickly and easily using online banking. Alternatively, we also accept cheques and bankers drafts. Avoiding these unnecessary charges allows us to keep our prices as low as possible. We are sorry that this made your experience less enjoyable.
However, it appears that overall you were pleased with the car and the service we provided.
We hope you enjoy your new vehicle and you will visit us again in the future.
Covid friendly, the whole experience stress free and easy .definitely recommend.
Thank you for the review! See you again soon.
Very helpful n friendly very excellent customer service.
Thank you for the kind words Rachael. Enjoy your new car!
Really enjoyed the experience of the purchase of my car your staff as always are professional. Your sales manager Ian made it all happen and we are delighted with the Ford Focus,thank you 10/10 would have no hesitation in recommending your company 👍
Thank you so much David! It was great to see you again and know you enjoyed the experience.
This is a really relaxing way of buying a car. Just wander around and look for what you are after. When you see something you like, you approach a member of staff who will give you the keys to take a look inside. Next stage is to try it out. Sales staff are laid back and there is no pressure whatsoever. I bought my ‘new’ car last week and just had to return today as there was a light on the panel that needed re setting. No problem and done within two minutes of us getting there. This is the second time I have bought from Direct Cars, Sheffield, and would recommend using the company 100%
Thank you, Deborah! We are glad you liked our no hassle, no pressure sales environment and that you would recommend it to others. Enjoy your ‘new’ car 😁 see you again soon!
Excellent customer service from browsing to been able to test drive the car on the premises. Then followed up after purchasing the car. The car was ready for collection on time.
Thank you, Margaret! We are glad you were happy with the experience. See you again soon.
Fab service 😁Ian our sales rep was fantastic
Thank you for your review Shelley. We will make sure Ian reads your comments. Enjoy your new car!
Went for a quick look round and came back with a car!!
No fuss, no hassle. I’ve bought my last four cars from here and never had a problem. Great service, very straightforward. Will no doubt get the next car from here.
Thank you for the review. It is good to see you like our no hassle, no pressure sales environment and that you like the service overall. See you next time!
It was a very pleasant experience, Ian was brilliant professional polite and friendly. The car is perfect.
We have already recommended direct cars to other people.
Thank you for the great review Lionel! We will make sure Ian reads your comments. Enjoy your new vehicle. See you again soon 👋
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