Customer Reviews

Very good customer service. Shaun was very helpful.
I warmly recommend.

All very good just one thing the registration document I think you should have done that on line at the garage and not gave me the last owners details.ie name and address as the last garage I bought a car from did it all.

Great service very friendly and welcoming. My brother bought a car from the same company and salesman and recommended them to me. Really appreciate all the help from Nick Especially

Unfortunately the excellent sales service provided by Andy was thwarted by the failure to carry out the check efficiently which meant the car was supplied without a SUV card for the Sat Nav which meant I had to borrow one in the meantime. It is now more than a week since taking delivery and I still have not received a card. I am expecting a delivery urgently together with a good Will gesture.

Excellent service and smooth process end to end. Thankyou.

Easy and straight forward process. Good service. Would recommend.

Awesome 👌. Shaun was very polite and courteous upon meeting him in person. He had the car 🚗 ready for a test drive and we loved the car. We bought the car with ease and the whole process with Shaun was brilliant 👏 👌

Helpful, friendly, non-pushy.
Car serviced, MOT’d and prepared on time,
Found what I wanted at a price I wanted.

Very good service with a great choice of cars. I was also allowed to browse the cars without being harassed or pressured into buying.

I have been reasonably happy with Direct Cars.
I was expecting a courtesy call from the sales person,which hasn't happened.
My only 'niggle' is that a new tyre was put onto the front drivers side. The front passenger side is within legal limits but my own garage has said that a new tyre would be advisable before winter, seeing as we are half way through October that is annoying.

The salesman,Nick acted promptly on seeing my review,a new tyre to the front passenger wheel was organised, thank you, I feel much happier with my service from Direct Cars,

Fast friendly transaction.
Adam was very professional all the way through the process.

Really friendly helpful not the usual typical pushy car sales most people expect!

My experience with Direct Cars has been very good. I was well looked after & at this present moment I am very happy with the car I purchased from you.

I was very impressed with the service received. There was no pressured selling from Tom our salesman and the price for my 2018 was on par with other dealers. The car was ready as agreed and had been valeted, services and MOT'd with any advisory's rectified. The presentation was first class and Tom was very knowledgeable and answers all my questions on setting up o the sat nav, bluetooth etc.

Very helpful, very pleased with service.

Dealt with Sean(salesman) and everything was easy. Very professional and wasn't pushy at all. The car had only just come in a day or two before but was immaculate. Didn't feel pressured into making a deal and very happy with the purchase. Car was given a full MOT, service and full valet before pick up too. Highly recommend direct cars and Sean! Thanks again Sean

Staff friendly, informative and not pushy. Easy access to cars, with all information easily accessible. A good selection of vehicles available. An easy and trouble free way of buying a car

I got a good price for my px, the car i purchased is fab, just what i was looking for. The whole process from start to finish was easy, the price was agreed over the phone for the px, i drove down 2 days later looked at the car i wanted, took it out for a test, agreed the deal and then drove it home. The sales team did not pressure me and i felt comfortable and at ease from start to finish. I would recommend Direct Cars and would be happy to purchase a car again from them in the future.

The staff were very pleasant, informative & helpful.

I haven't bought a car in a very long time. I found going to Direct Cars was pretty easy, you can take your time looking at cars around the allotment. If you wanted to test drive a car it's best to really book in advance, they have their own extended space at the back so that you can test drive your car without someone from Direct Cars being present in the car. That can be a little tricky because you'd like to see how the car handles on the road for real. Apart from that there wasn't a big pressure to buy a car. What I did like about Direct Cars was their website, if you saw a car you liked you can reserve it and it's instantly blocked from other potential buyers wanting to reserve or book a test drive on the motor that you want. Overall I had a good experience with Direct Cars.

Very good professional service from Adam in purchasing my vehicle.
Very clean premises,nothing but praise from me.

Thanks for the great service loads of help and support recommend to all friends

It’s the second car we’ve bought and both times we have been greeted by Shaun,he’s a lovely salesman,no pressure and very helpful,very happy with the service he provided

Very professional, friendly and helpful. Nothing too much trouble. Very good experience from beginning to end.

The service was excellent staff were clued up and very polite.Our salesman was new to Direct Cars and he did a brilliant job.Would recommend your business to our friends. Mrs Titterton

After researching the car and model I wanted enquiries were made to visit Direct Cars.
All staff were very welcoming and professional, the sales agent Nich was very helpful.
A decision was made and all paperwork and processes explained and completed.
This was my first automatic and would have liked some explanation as to how this worked and eventually on the day of collection this was explained. I would also have liked to understand the controls in more depth instead needed to consult the manual and return for assistance to connect the phone, again completed effectively by Nich.
On the whole very good service and a good price paid and confident Direct Cars would assist me with any issues if needed

From initial contact to the completion of the purchase we couldn't be more satisfied. The vehicle was moved to one side to allow us to view it at our own pace followed by a test drive. Fair price was offered for our trade in and at no point were we pushed to buy additional extras. We were offered them, but there was no hard sell like other companies.

Staff were exceptionally friendly and noted any small issues we had picked up with the car. We picked it up the following week and it had been serviced, MOTd, valeted and in pristine condition.

All in all one of the best car buying experiences we have ever had and would definitely buy another car from them.

Several items on the car needed sorting out, all were done to my satisfaction, thanks to Ian. I would use again.

Nick Wardle was the most unhelpful salesman I have ever met! Just gave me the keys to the car for a test drive in a very small compound and did not explain anything about the car. I decided to purchase the car after a test drive on the road,. When I collected the car I was just told to read the manual without any reference to the workings of the car and as I had not had experience with an automatic I felt some what unsure. I do feel that this salesman could have more helpful !

Realistically priced cars and great service from start to finish. I’ve been super happy with the aftercare and the whole process

Very helpful staff and in particular Shaun.

Tom was very helpful when we came to buy our car.

Rang with an interest on a car seen online on the Monday, got price for p/ex next day , picked new vehicle up on the Saturday, husband travelled down for it as 100 miles away, all went very smoothly mind we did pay cash .

It’s a amazing journey. It’s my first time purchase a used car, Seat Ateca When I just settled in UK a couple of months. Staff Adam are very friendly and reply my question quicklyand helped make this process go very smoothly. So that I can collected the car within four day only. Thanks Adam.

Quick, reliable service and professional approach towards client.

excellent service, makes buying a second hand car easy. No hard sell

Had Adam help me out with buying a car.
Although he's new he was very good and knowledgeable.
Bought cars off you for years and will continue to do so.

Adam made the experience extremely easy from start to finish. He was very polite and professional and gave us as much time as we needed to look around the cars without any pressure. An excellent service. Thank you

Not happy call me

Excellent selection of cars, none pushy sailsmen, all round quality. Will definitely use Direct again

Always been put off going to car show rooms because of pushy sales people but this was different. I felt so comfortable. I was able to look round the cars and in them with no pressure at all and when i was speaking to the sales man he was very friendly and very helpful. Would highly recommend direct cars to anyone.

Makes buying a secondhand car easy. No hard sell, straight forward down the line, that's why they are successful at what they do

Overall I was left feeling disappointed and underwhelmed. I was not offered car mats which was a shame. However this is very minor.
I am disappointed as I paid the deposit a week before collecting the car, I called ahead the morning of collection to ensure everything was okay and I was told the car was on the line up ready to be cleaned. I was handed the keys, and took a look inside the car. I immediately saw that the car cleanliness was mediocre at best, with sand in corners, dirty vents, splash water marks etc. I then noticed bird poo on the front grill and asked for this to be cleaned off. This was done with a bottle of spray and a wipe and I was never offered for this to be washed down properly nor was there a small apology.
Having collected the car on my break at work I didn’t have heaps of time so then decided to leave.
After spending some time cleaning the car after purchase, I took a look at a video taken late august - which was when I first looked at the car - and noticed that the bird poo mentioned earlier was already there. Unfortunately it seems my car had not been cleaned at all between first looking at the car, coming back to test drive it, and then finally collecting it.
This leaves me feeling that it was merely a run of the mill purchase and not the service I would expect.

I’ve used direct cars a few times now and always been happy. The staff are always very helpful and never pushy which is important to me.

This is our second purchase and once again excellent customer service no pressure good trade in value offered and picked the car up in 2 days. Thanks Adam who did a great job!

Very helpful and informative.

My partner and I recently bought a 4 Series Gran Coupe from Direct Cars. Had the pleasant experience of being sold the car by Nick who was friendly, approachable and great throughout. No pressure and felt very different to the usual car dealerships who try to take you for a ride. Part exchanged my own car without any fuss or hassle too which was great. Would definitely recommend.

Excellent experience with Direct Cars. Have already recommended to others. Would not hesitate to buy future cars from them. Great customer experience. Great new car.

Good selection of vehicles at reasonable prices, helpful sales staff.
The vehicle I bought was serviced and very well presented.
My only disappointment was that I could only “test drive” in the rear car parking area, fortunately when I got it out on the road I was very pleased with the drive, not sure where I would have stood if I didn’t though!?

No pressure selling , relaxed friendly atmosphere , happy with trade in price given Sales Advisor Ian Whiting helpful and friendly and a credit to Direct Cars

Great description of the car which is perfect in every way - simply no complaints. Ian, thank you for making the transaction simple and accurately describing the vehicle. I am very happy and would purchase again from you.

Great range of car stock, paired with amazing service from initial inquiry to collection. I would highly recommend.

Hidden fee. Includes token petrol and wipe round with shiny sticky sponge.

Excellent service from the initial enquiry right thru to driving the car off the forecourt. The sales staff were great not pushy and answered questions honestly and provided evidence to support the history of the vehicle as requested. Would highly recommend Direct Cars and would certainly use them again myself.

Ian Stirling was very efficient and friendly. We were extremely pleased with the service given.

Nick the salesman was very nice and attentive. The only gripe is paying for a valet that was not up to scratch, with marks on the seats

What brilliant service

From start to finish no problems and always willing to help.

Very good service. Mr Thomas breeze was excellent to deal with overall very happy and very satisfied with his customer service.

I can recommend this company for their future car purchase. Helpful sales staff , workshops and valeting.

I was apprehensive to buy a car remotely online but was very pleasantly surprised to have an excellent experience. Nick was very friendly and helpful in helping us purchase a Nissan Leaf ev which turned out better than expected. I have no hesitation in recommending Direct Cars or buying any car we may need in the future. Thanks Nick!!

Great service and everything went well and so easy, great guys and my motor I purchase is fantastic and great price, thank you again Direct Cars

Great car sales showroom with friendly helpful staff.
All the cars in stock were very well presented. Shaun who looked after us was patient, accommodating and wasn’t pushy in the slightest. We felt very comfortable at the showroom. Everything went through with the sale as arranged and we’re completely satisfied with our purchase. Thanks to Shaun and the rest of the team at Direct Cars.

Once you get used to the salesperson seeming not to want to sell you a car the process was straightforward and they did what they said they would. Pleased with my purchase so far and would use them again.

Good service all round.

Very pleased with everything, cannot fault.sales personnel very friendly.Car was in excellent condition. Thank you very much.

Was friendly and happy to help. Made the process quick and simple.

Good service

I feel that I was dealt with very well by the staff from Ian Whiting on the first visit through to the handover . The car had been prepared in an excellent manner.

Was the least hassle I've ever had purchasing a car, I walked out of this showroom 5 years ago because of how they spoken to me, but they have clearly improved massively I have gone from a hatter to an advocate of direct cars well done

Shaun was very helpful no pushy sales quick and efficient and friendly. After sales good as well would definately recommend yourselves thankyou

Excellent service provided by hugely professional people who were polite knowledgeable and very helpful. Process from start to finish was simple and without being pressured and prices are very competitive.

Would highly recommend Direct Cars and I would most definitely use their services again.

Direct Cars were really helpful they put no pressure on us at all.
We visited numerous times looking at the same cars.
The buying process was easy to follow and collection the same
Definitely recommend them.
A special thank you to Shaun for you patience

Direct cars Sheffield
I would like to thank the team at direct cars the service team and sales team were fantastic helpful and understanding to my needs . The aftersales the team give is so important and direct cars didn’t disappoint.. thanks dean Castle

No hassle, No pressure selling, professional staff. Overall excellent service.

Couldn't believe how easy it was. Left us to look around with no hassle, chose a car we liked and then the staff couldn't have been more helpful. Would highly recommend. Special thanks to Ian, Shaun & Phil

WE ARE VERY PLEASED WITH THE SERVIC AND THE SALESMAN IAN WHITING WAS VERY PLEASANT AND POLITE AND WAS O/K WITH OUR NEEDS FOR THE CAR AND UNDERSTOOD WHY WE WANTED TO CHANGE IT

As always fully satisfied with the service I received from Ian selling me my 5th mercedes keep up the good work .

Hassle free

Staff very friendly and efficient all explained thoroughly so was easy to understand all in all a good experience.

Very happy with Dircect Cars excellent service from Ian

Very good service and excellent service from the staff. Very polite. Not pushy .I would recommend and deal again if needed

Very good service this my 3rd car got from Direct cars would highly recommend nothing is to much trouble very helpful

Fantastic selection of cars at good prices, the sales representative Ian who dealt with me from start to finish was spot on, friendly, informative and good advice. Couldn't recommend highly enough

Excellent

Staff were very friendly and helpful. Not at all pushy and very knowledgeable.

Efficient
Helpful
Professional
I would recommend them highly
I dealt with Ian who was all of the above 😁😎👍

Excellent customer car no pressure at all kept me well informed of progress of my bit of finance. Tom was brilliant
Will definitely buy from this company again so happy with my new car feel like I have had her forever :)

Upon collecting the vehicle the sales man queried that we hadn’t told him about the roof not working! We assured him we had. This made me feel very uncomfortable however he did accept it but it did take the edge off what should of been an exciting day collecting my new car.

Excellent friendly service have used for my last few cars & will most definitely use again.

Easy and felt safe whilst buying car

Excellent service with good range of cars and no hassle approach

No pressure sales approach, very professional. Would go back!

Helpful staff, but don’t like the fact you can’t have a proper test drive and no one to show you how the various things work on the dashboard , obviously that’s a problem with buying a car at the moment

Our experience purchasing a car from Direct cars couldn't have been better, Tom (salesman)is extremely knowledgeable about the car I bought ,i can confidently say we will be returning to Direct cars for future car purchases and highly recommend them to anyone in the market for a new vehicle.

Great car. Good service. Happy customer

Amazingly helpful throughout the process and so easy, I part exchanged my vehicle and that was easy also. Massive thanks to all the staff especially Ian who dealt with my case. Extremely happy with my new car, Would definitely recommend!

They had what I wanted did a good deal with my PX came away happy !

No pressure, allowed to view the card without being . Good range of stock. Sean helped us with any questions we had, and the collection of new car went without a hitch

Excellent choice of cars.

Found the car I was looking for and was able to look without being rushed, but knew assistance was there if needed.

A good price and great service. I would certainly recommend Direct Cars