We believe in offering great customer service before, during and after the purchase of your new car. Whilst we believe that we're doing it right, there's only one way to truly make sure - and that's to ask the customers themselves.
Great services and l would buy another car from them
Great service from Sean! Would highly recommend!
Highly recommend, great choice of cars are great prices! No pushes sales people but they are there if you do have an questions! Made my car buying experience a pleasure to do!
I’ve had 2 cars from Direct Cars and my cars have been extremely reliable. The staff there are friendly and helpful. Not the ‘pushy salesman’ type at all. I got a fair price part exchanging my old car. Will be going back when it’s time for my next car.
the salesman who sold us our car was very good and two days after rang to ask if we were happy with the car so we were very happy with the efficiency and service that we got from buying a car from you
We have just purchased our third car from Direct Cars and are absolutely delighted with it. The customer service experience is excellent, efficient and professional, yet friendly and approachable too. Each time we have been served by Ian Whiting who is an absolute pleasure to do business with. We will most definitely purchase from Direct Cars again. I cannot fault them.
All great so far
Top Quality Car dealer - very happy experience.
Saw the car I was looking for at a good price but we live 140 miles away. Spoke to Sean who put our mind at rest that if we reserved the car and found it unsuitable then we would be refunded.
Drove up and immediately offered hot drinks and car keys to examine the car ourselves without any pressure whatsoever. No problems with test driving it later so bought it.
Throughout the day we were treated like honoured friends. Offered optional policies and given a good deal on 3 year mechanical insurance so took that.
As we drove away I had a tyre pressure warning light which they immediately attended to and explained how it had appeared (not reset earlier when tyres were inflated).
I am writing this review several days later and the car is a dream.
Very happy customer - many thanks to Sean for his patience and hospitality to us. Would have no hesitation recommending Direct Cars and when my son and daughter require a car we will definitely be checking out Direct Cars.
I liked the setup at your show area. Being able to walk around and view all the cars and see the details clearly displayed in tbe windows. Only when we were ready to speak to one of your sales people did they get involved. Tom Breeze was our contact and he handled all of our questions and the test drive very well. We were very happy to buy the car from Direct Cars. Ken
Great friendly professional service quality car great service highly recommended
Absolutely no complaints, your Sales Advisor, Jack Stoakley, was extremely helpful and dealt with all my queries efficiently and promptly.
Regarding recommendations, this is the first time that I have purchased a car from you,
but twice in the past I have assisted my son, a solicitor in London, in selecting a car from your stock whilst in Sheffield.
Shaun helped me so much on the purchase! Would highly recommend him to any first time buyer!
Friendly service
Very friendly staff. Go out of there eau to help you get a good deal.
An excellent selection of vehicles available at a good range of prices. Staff were very helpful, with good knowledge of the vehicles. We would consider visiting Direct Cars in the future.
I was well attended to. The sales person Robert was very friendly, he explined everything to me and also answered all my questions as this is my first car in the UK.
i practically bought the car over the phone, the next day the salesman ( Ian Whiting) was waiting for me with all the paper work completed.
he was polite, friendly and helpful.
i went to collect the car on the arranged date, (Ian Whiting was on holiday) dispite the fact i had rung the the day before nothing was ready and no one seemed to know who was now dealing with it.
after a long delay a salesman called Jack came to help us, the process of paying for the car and doing all the paper work took much longer than i would have liked, however Jack did his best to speed things along once the relavant folder had been found.
He even kindly connected the bluetooth to my phone for me.
I would like to offer my thanks for the impeccable service provided by Shaun Palmer at Direct Cars in Sheffield. He made the purchase and all other arrangements as smooth as possible and offered clear and concise advice. After not buying a car for 11 years I was at first apprehensive at what I needed to do. I need not have worried as Shaun sorted everything. Please send my regards to Shaun and wish him all the best for the future.
Kind Regards, Patrick.
Very straightforward I hassle
I'h bough cars before and recently bought new one ,very pleased with service .
2nd car from direct.great service.
nick was very helpful in explaining everything about the paperwork and the car a good experience no complaints from me
A pleasant and relaxing environment in which to buy a car. The staff were friendly and helpful, especially Andy Benton who made everything go through without any problems.
Had three cars from Direct cars and I can't fault them,after care service is second to none,and the sales and service staff are absolutely brilliant,can't recomend them highly enough.will definitely use them again when I'm ready for another car. %100.
Andy Benton was a great help seeing us through the process. It was good to be left to assess the car we were interested in by ourselves with no hard sell. We were very impressed with Andy and the advice and information he provided us with. He was very professional and friendly.
Friendly approachable sales staff but not pushy in any way at all. Great selection of cars at very competitive prices.
Pleasant experience and I have been well impressed.
Will see you next time I need a car 🚙
Saw the car advertised on autotrader. Emailed to see if available on the Saturday evening, Shaun contacted me at 945am Sunday, kept car whilst I drove there. Gave me a reasonable quote for my part exchange, so made the deal. collected car on the Tuesday, it was serviced valeted and immaculate. Thanks to the Garage especially Shaun.
Stephen Bowler
A very simple and straight forward transaction with no pressure.
My first viset to Direct Cars and i have to say i was impressed,got the car i wanted by looking at the website very happy with the car and Nick Wardle salesman.
Lovely staff and easy to talk to. Good advice and really appreciate the help. Sean was amazing and very helpful. Would recommend to anyone. Thanks again.
Just purchased our 4th car from direct cars and there’s a reason we keep coming back. The price of the cars is competitive and the service given is fantastic.
I would like to give a special mention to Andy Benton who has sold us 3 cars now and the customer service he gives is a testament to your organisation.
Direct cars are so relaxed,you tell them what car you’re interested in and they take you to the car,give you the keys. No pressure at selling the car ,First class. Great
I am very pleased with my new vehicle, the only thing i was disappointed with was the admin charge of £60.00, when you are spending so much money on a car with yourselves I don't think an admin charge should be charged, all other car dealers i have dealt with did not charge an admin fee, it would make me think twice in the future which is a shame.
Kathryn,
We're sorry you feel that way. To be clear - we don't have a compulsory admin fee. What you purchased for £59.99 is our optional Pre-Delivery Package which includes: 10 ltrs of fuel, re-valeting, membership of our loyalty card scheme, HPI check, multi point mechanical inspection inc. lubrication service and a set of new registration plates.
Most car supermarkets and main dealers have adopted policies similar to ours, but for many it's compulsory. With us it's entirely optional and you could have still purchased the vehicle without this package. With this in mind we hope you would consider us again in the future.
Hopefully this clears things up, and you are enjoying your new vehicle.
Sales assistant s were very helpful give me all the information I needed explained all the necessary specific about the car
Excellent service, hassel free car buying. Exceeded my expectations!
Nice to go into a car sales and not be pestered. Salesmen very helpful and willing to allow you plenty of time to veiw a car unaccompanied..
Cant ask for more
I always go to Direct Cars for my vehicles. They always listen to what you want and help you in any way they can. They don't pressure you to buy anything or more than what you want. This time I dealt with Jack and he was so helpful, explaining the features of the cars. Nothing was too much trouble. I know I can always call back in if I need any help with the car. The after sales is as good as the sales.
Bought our car in April, our fourth from direct cars and six months later we are still highly delighted with our purchase.
Purchased 3 cars in 4 years from here,alwaysmy first choice.always ask for Rob Hasland.
Everything runs smoothly and quick!
Very pleased about most of the service but I did not get the hand book to my car as it was missing. So I have a new car that talks to me but don’t have a clue what to push pull our turn on . Tom has ordered me one I Hope. Cars should NOT be sold with out the hand book. .
Quick and easy phone call -car reserved in few minutes. Perfect condition of the car.. there was no need to think twice. Deposit paid in, paperwork signed and car was ready for pick up in few days after the final checkes.
realy nice customer service and you can say -you guys now what you are doing!
I have had my last 5 cars from Direct Cars and the service has been excellent on all occaisions and was pleased again this time with Shaun Palmer thanks again Shaun
A warm and friendly welcome by all staff, which is not pushy or overattentive. Just right as you do not feel pressurised into buying. Help is always available, with questions answered fairly.
The choice of vehicles is wide and sensible, with something for everyone.
All aspects of choosing and buying your dream car is well explained and made simple. A joy to visit.
We are loyal customers of direct cars and our recent purchase is our 5th car. There is a reason we keep coming back! Your sales team are fantastic. In particular Ian whiting!! What an amazing bloke. He's an absolute credit to your company. Direct cars to me is such a friendly welcoming company and Ian lives and breaths those values. I wouldn't buy from anyone else! I hope you do appreciate what fantastic staff you have. I would highly recommend to anyone and I often do !
Always there to help great service ask you what you want
excellent service no pressure good price. i got exactly what i wanted.
quick,polite,efficient,informative.good all round experience,would use them again.thankyou.
The car we bought is all that we hoped for and the sale was made easy with the help of Jason.
Good but Matt was missing
Direct cars has to have the best car buying experience in the industry! From start to Finnish the whole experience was superb, no hassle whatsoever a fair PX price.
I would use Direct cars again when I look to change my other car!
I mr crowder found the all experience very satisfying very welcoming and very pleasant the salesman nick was very welcoming and very understanding to our needs the one thing I found extremely pleasant was there were on pressure and we wasn’t hassled By pushy sales reps which is a welcome surprise .
very good from viewing to driving away. no handbook with car took 24hours for them to get one and contacted me next day
Ian at Direct Cars was a pleasure to deal with and I would highly recommend the company to anyone looking for a smooth... helpful... and friendly service!
This was my first time purchasing a car from a dealership and I couldn’t have picked a better place to purchase from! Staff are always on held being helpful and friendly with hassling.
No pressure, friendly and helpfull, advisories on mot put right, very happy
Got exactly the car we wanted at the right price. Staff were polite helpful and looked after us brilliantly everything was sorted easily and quickly. Will be the first place I go back to when I want another trade in 👍
Direct cars were very helpful and quick to replace me with another car at a great price . I really do recommend them 👍. Peter Scullion
Fantastic service from Direct cars haven’t had any problems , would highly recommend to anyone no hassle from sales team just left you alone but we’re more than helpful when you needed anything Shaun our salesman was fantastic couldn’t do enough for us brilliant guy . I would also like to thank direct cars in their patience in holding the car for us while we got the cash together for the deposit really helped . Fantastic jobs guys thank you thanks Shaun will be back in a few years for my next car for sure.
They do what they say on their posters.
Needed a second car.Recently bought from Direct Cars,no hassle sales,had an issue with previous purchase which was quickly sorted.One point with the recent purchase.I was disappointed with the interior valet.
Very good helpful and friendly staff. Makes the sale and purchase a simple process.
Pleased the prompt action to correct and finalise the deal. Staff were pleasant and welcoming though after traveling over 2 hours to the garage had expected to be offered a tea or coffee! Disappointed to have to point out that the standard puncture repair equipment and fuel funnel were missing. Suspect a less than honest answer to how the auto start / stop works with a Ford powershift (automatic). It wasn't working possibly because the battery charge is required to be more than 75%.
Also the policy of not accepting credit cards while saving Direct Cars money potentially exposes the buyer to more risk.
Great service and quick turnaround although no free cofee 👍🏼
I found them very helpful and efficient. Customer service skills were very good too. Love my new car!!!
Excellent from start to finish. We had Direct Cars recommended to us and we were not disappointed. We arrived on a Saturday afternoon and were in need of a car very quickly. We were left to view the cars and once we had decided which we wanted to take a look at further a sales advisor was happy to help. Sale advisor was very knowledgeable about the cars. We were able to take a test drive and on returning back to Direct Cars we were all sorted out within 10 minutes. They arranged for the car to be ready for us to collect on Monday afternoon. Absolutely great service.
Very helpful in all aspects of my purchase.
Bought a car from direct cars. Paid up front via bank transfer..sadly the car developed a problem in the short time we had it..we returned the car and was given a full refund..completely hassle free..not many car dealers around like these guys..they are very trustworthy with great aftercare service..would definately use again
Troy
Very pleased with the service and support I’ve had from this company
Very good service everything sorted out quickly and efficiently .
I have bought several cars from Direct Cars. Never had problems with any of them. The sales staff are always helpful and never pushy. I have recommended them to several people.
This is the second time I have used Direct Cars, and I would have no problem in recommending you to friends and family. In particular, I would like to say many thanks to Ian, he brought the car to me and took my wife and me for a demonstration. As a result we bought the car! Very well done! Mike Wilde.
Brought a car off theese guys very friendly and extremely helpful I would recommend anyone to pay them a visit.
Excellent in all respects.
A very enjoyable experience buying my new car from Direct cars. The sales person was very friendly informative and professional. At no point was I put under any pressure.
First time used these, excellent and professional service we have received it was first class.
Shaun provided us with a most pleasant and efficient service. There was no pressure, and I got what I trust will turn out to be a good deal.
Prompt, good service
Very helpful salesman in Jack Stoakley,made sure that the car was as new. Valeting staff did not let him down .clear talk through everything that was relevant.felt looked after. Thankyou.
Nice car well prices sales man not to pushy shame who ever polished it has took the paint of my rear door but by this point nothing i could do as id piad for the car but overall very happy
I found the experience very refreshing ,everything was top drawer nothing to much trouble .
Excellent service - helpful, friendly - good
product - good price!
Start to finish all good and fluent.
Tom brillant - Ian (?) when collecting car - Said car spot-on
No hassle salesman easy purchase worth a trip
Lovely service from start to finish, this was my first car. I would definitely recommend direct cars to friends and family.
Very pleased with service given. IAN was extremely helpful and I would definitely recommend direct cars
John wilson
great friendly approach by all the staff involved in helping me buy a car and i would buy from direct cars again
Excellent staff .And not in your face
No hassle, very helpful and friendly staff available when you need them. I keep coming back there to buy my cars because I love it and all the cars have been brilliant. I have and will continue to recommended it to others. I love the no pressure sales person approach. The best place I have ever bought cars from and I'll keep coming back.
service was very professional no pressure to purchase and all our requests were made
Great customer services and very friendly and helpful throughout the whole process of purchasing my Mini Cooper D.
Fabulous service as usual
Happy with all the assistance throughout the process thanks
Shaun was really helpful. The whole process was uncomplicatedandeasy to manage. The car is awesome!
I cannot fault the service I received. Very fair price given for my part exchange. Polite and knowledge sales man. Absolutely no pressure to buy. Also extremely happy with the pre collection checks. The car was fitted with two new tyres which I did not expect. I would not hesitate to return to Direct Cars and would highly recommend to family and friends.
No hassle, straight talking. Extremely helpful advice
Great customer service, jack was very helpful.
Very good except for lack of spare ign" key & official log book {both promised].
I got the car I was looking for at a good price.
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