We believe in offering great customer service before, during and after the purchase of your new car. Whilst we believe that we're doing it right, there's only one way to truly make sure - and that's to ask the customers themselves.
great very helpful , , service from dave
Hassle free from word go, I saw the vehicle I wanted online, had a part exchange quote within half an hour.
All completed within a week including them sourcing the finance. Am very pleased - Thank you ! 😊😊
Smooth sale, fantastic car
Very easy to deal with and gave a fair part ex price, picking car up was straight forward everything was ready,
Absolutely amazing fabulous selection of cars and the staff absolutely amazing fantastic ,great service and most helpful ,I bought my Citrion C4 cactus 1.6. HDI and the Dave the salesman was spot on amazing so very prompt and helpful all the way through my purchase nothing was too much one couldn't wish for better help when required I most certainly would and do highly recommend this car dealership to anyone please do look on the website for any vehicle you need if not there speak to salesman and they will do there very best for you spot on very highly satisfied customer
The person that dealt with our sale was really friendly and helpful we haven’t had any problems with anything so would recommend to friends and family
First time buying a car without even test driving, but the whole process was very easy and professionally organised from start to finish. Michael/Dave were very helpful and we would definitely use direct cars again. 10/10
Excellent company and staff to deal with. I would definitely recommend them. Easy & straightforward to get the deal done online 10/10.
Great service, very helpful over the phone. Easy enough to purchase and great handover with the click and collect.
The phone conversations were polite and professional.
The collection and handover was smooth.
Unfortunately the car had some additional damage which wasn’t previously mentioned or supplied as photos.
The car had not been valeted to a decent standard, it smelt of dogs and was grubby inside the cup holders and glove box.
The rear parcel shelf was filthy.
The rear windscreen wiper is split and half of it is hanging off.
Mick the sales person couldn’t be more helpful and very understanding,what a top guy .
Excellent service from David Milnes. The battery failed after afew days but this was rectified immediately.I have bought several cars from Direct Cars and can definitely recommend them.
Dave was very polite and friendly and talked us through the transaction through this difficult time.
Great service using click and collect.
Very helpful staff. We bought two other cars from Direct Cars over the years and both stood the test of time.
OMG click and collect a car how easy brilliant guys at direct cars always service with a smile
Despite difficult circumstances, Direct Cars made choosing our car easy. After browsing the website, choosing the vehicle we wanted it was plain sailing. On collection the car was clean and paperwork was minimal.
What with covid restrictions it would have been nice to talk to the salesman but maybe next time but overhaul well pleased with my purchase
Was apprehensive buying a car click and collect but communication was excellent. Provided me with a video tour. Was easier than I anticipated. Dave was brilliant. Highly recommend. Really happy with car and service
Very strange buying a car in lockdown, but with the help from Michael and Dave I had my old car valued, found a car, paid a deposit, went through finance and pickd my new car up in less than a week, great service.
It’s not very often that people have to down Grade your car but I lost my daughter and have to move back to Sheffield to help my son in law with my grandkids to thanks to Dave he made my life a little more bearable many thanks for your help
Very good service as always no problem
at all
I have never bought a car with such ease. Michael was a pleasure to deal with, explained everything carefully and with the detail I needed.
Bought a car online in February 2021 was a slightly apprehensive about not being able to view the car on site due to covid 19 but went ahead with the purchase found a slight fault with it phoned them and they sorted out within a few days very pleased with the car and the service from direct car's.
Can't folt them at all fantastic customer service
5 Stars for great and easy service in these very difficult times during lockdown sales adviser
talked me through the new prodecdure regarding buying my chosen car online then using
click & collect service, once online purchase complete the pickup was straightforward reviewed 2019 car & only had to sign for car the sales adviser completed all the paperwork & log book from my trade in & new car . I have now got a fabulous car in showroom condition would recommend Direct Cars to anyone.
Very very friendly, helpful and an easy part-exchange and purchase. I’d highly recommend Direct Cars.
Great team Michael David Oliver D Lancashire TOP Class.
Very happy with my new car
Very well organised and extremely friendly staff . Very patient and helpful in every way . The car is fantastic and after sales service first class . Would more than recommend Direct Cars to my friends and family .
All was really easy and well explained .
Excellent service all round from start to finish
The person who has helped me with my choice of car was very good and professional.
Step by step he gave me the instructions I needed.Thank you
The service from especially Micheal Dave and debi was extremely to a high standard being in customer services myself I know the importance of looking after customers and nothing was too much trouble for them they are a credit to the company and would recommend your company without hesitation many thanks to them and apppreciate the service I received thank you
Hassle free very helpfull staff used direct cars 3 times now and will do again
Very helpful and accommodating
Excellent service
I'm really thrilled with my car and it was sorted quickly and efficiently. A bit strange not seeing the car physically first but understandable in the current circumstances. Very pleased. Thank you.
We always have used Direct for our last 4 cars and been happy with Service people and the cars we will continue to use them
Fabulous service.....absolutely spot on....very friendly and sorted everything so I didn’t have any agro
Great service I was seen by a man called Dave he was more than helpful and if I want a car I would be more then happy to ask for Dave
Such friendly, down to earth and helpful staff. My new car was beautifully prepared, serviced and MOT’d ready for hassle free click and collection.
First class. 👍
Despite current restrictions the whole process was simple and easy. Really appreciate David's time and help through it all. Very happy with the car and service provided.
We have used Direct cars before, so we knew we would get great service.
Very friendly and helpful. No pressure. It was all very easy. Would highly recommend direct cars.
Bought a Vauxhall Insignia for a reasonable price, could probably have haggled better as the car had been in stock for sometime but hindsight is a wonderful thing. Presentation of vehicle when collected was excellent, everything done as expected. Disappointments, I thought I had been told that 20 litres of fuel would be put in - they weren't - probably 10 were. Perhaps I misheard Nick the sales man? The tyres are down on tread but only an MOT advisory at 3.0mm. Tyre pressures are all over the place so need to get them sorted and all 3 wiper blades badly smear the windows when on so I need to get a new set. I think it has been 'serviced' hurriedly and a few corners cut.
We are sorry our service did not live up to your expectations. It is our goal to ensure every customer receives a great experience.
As discussed, if you return the vehicle to our premises we will investigate the issues you have described and put them right.
Excellent service , very helpful , polite staff , would recommend
We had previously bought a car from here a few years ago and they were still the same friendly , helpful people . No rushing or pressure selling just at your own pace viewing. Will definitely come back in the future.
Brilliant no hassle service, I arrived at the showroom and let them know i was there to just have a look. Was informed of how things work and left to my own devises to look around. Any information about the cars was in the windscreens and there was no staff members wondering around trying to catch your eye or anything. The gentleman i dealt with for the sale of my car was down to earth, straight talking and declared everything to us we needed to know, we didn't feel anything was hidden and no pressure for a sale. A great experience and I would certainly consider returning for future 2nd hand cars.
Gave one a lot of help, and nothing was too much trouble for Mick, Senior Sales Manager and the Sales Manager, Dave. - both are very pleasant, constructive and constructive people. I bought my car without even seeing it, and altHough it is, nearly 4 years old, I bought it on tHe Trusting of Mick and Dave. I had it trailered To my home in Bristol. When it arrived, I was staggered at how superbly it had been prepared - amazing.
I have bought many, many cars in my 76 years on the planet, but no garage, car emporium etc have ever reached the heights obtained by Mick, Dave and staff at Direct Cars, Sheffield.
A million thanks to all.
PS The car was delivered witHout an Instruction Manual, which I have only just discovered 10 days after getting the car, but I will bet anyone that the chaps in Sheffield will find me one yesterday !!!!! Dr J R, Bristol
Dr J R,
Thank you for your good review!
The missing handbook has been ordered and is on its way to you.
Regards
Excellent experience from the first call to collecting my car a few days later its was an easy and quick the was cleaned to a high standard as was the whole of the prep work carried out
Due to the Covid Virus viewing was a little restricted but the whole situation was exellently handled by the staff, so we were able to make a good decision. The web site was very usefull as we could make inital judgments and narrow down our choices. A few more photos of the cars -interiors etc. would have been useful.
Very good
Good service and never felt any pressure. Easy purchase process also.
I'm very satisfied with the vehicle I purchased up to now. The salesman was excellent no pressure applied and everything promised happened. The vehicle was ready bang on time. The whole procedings were covid saf
I was very pleased with my purchase of the ford fiesta diesel I bought
Great experience. Very helpful. Highly recommend direct cars
Couldn’t fault the salesman but need help setting up the phone and sat nav system
Friendly and helpful staff who were clear about what they could and couldn't do in these difficult times.
Excellent customer service from direct cars. Very happy with my new car, no hassle from staff from reserving, to purchasing my car. Thank you to Dave for keeping me updated throughout lock down. Would definitely recommend
Efficient and friendly service
Excellent Service all round from booking the appointment to picking up my new car. Never felt under any pressure at all. Special mention to Ian, nice to see him again, he sold us our last car. Would recommend!
Nice team
I was really pleased to buy from Direct Cars . Dave Milnes was brilliant and supportive as buying a new car is really out of my comfort zone . Good communication and efficient
We were very pleased with how fast and easy things went but there was one minor thing that took the 5th star away... we drove our car off the lot and home Friday, on Saturday it wouldn’t start, we had to pay Rac to get it started which cost us 180, then Sunday it wouldn’t start again to which Rac said it was a bad battery and they would tow us on Monday to have it fixed so we were out 180 pounds and left without a car all weekend due to direct cars mechanics only being in shop Monday-Friday to replace the battery when the car was supposed to have been checked over before we picked it up we couldn’t understand how the battery being in such bad condition was overlooked during the inspection.
Second purchase from Direct Cars. Fantastic customer service from Shaun. Answered all our questions, never felt under any pressure to buy.
Drove away very happy with our new car.
Very pleased with our purchase. Good service, no pressure and our salesman Ian was more than helpful.
I bought my new car and traded in my old one and I am very happy. the service was all it promised. no hard sell just someone there when needed and very courteous from start to finish.
Living a long distance from Sheffield I felt apprehensive about buying from Direct Cars. Nick made everything as simple as possible and could not have done more to help. He guided me through the whole process of buying the car and I felt I could trust him. I was not disappointed. I am very grateful to him.
I recently brought my new to me car received great advice which was greatly appreciated. No pressure sales just great customer service . Everything was so smooth would recommend and will definitely come here again
Excellent service car was nice n clean very friendly salesman .The only thing wrong is that the car I purchased only had 1 key with car so salesman would sent spare key. to me through post if and when turns up many thanks .A .m Fieldhouse
Ian whiting and the manager could not have been more helpful and accommodating .It was a very relaxed atmosphere unlike other car sales. Showrooms who are still bothering me with calls much to may annoyance
calls
We had been to direct cars on several occasions looking what was on offer, we like the fact that we were left to look around and nobody bothered us. On the day we saw the car that took our fancy we spoke to our sales man we were given the key so we could have a good look at the car get the feel of it this lead to us booking in for a test drive the next day and this was all done without any problems and we felt safe throughout our experience.
Reliable trustworthy salesperson, thorough, efficient
Great service start to finish! No haggling, no messing around and efficient organised processes. Can’t fault them!
Good service. This is the second car I have bought from here.
Polite safe no hassle. Bought great looking car at what I thought great price. Great information given online.
No pressure from salesman
My 4th car I've had from direct cars down to earth not pushy professionally dealt with Ian took all the hassle out of the sale and xplained everything in detail
All staff friendly & very helpful, really happy with my new car, felt very reassured by all the measures being taken by staff to keep everyone safe
Really friendly staff, were very efficient and helpful and did all they could to make sure I went away with the car I wanted.
Happy when I bought the car and Dave was very helpful but the issues I’ve had have not been rectified by the service department A key battery was changed to “sort” the key light problem; this has done nothing. The dash light turned up to sort the fact that the light was not coming on automatically The lady on the service desk was extremely rude
Great experience purchasing our second car. Everything explained to us well and would definitely recommend to family and friends
This is the second time that I have bought a car from Direct Cars and have, on both occasions, been entirely satisfied with my dealings with you. The vehicle and price of same satisfied my criteria completely and the staff could not have been more helpful and kind. Many thanks, until I visit you again on my next hunt for that perfect deal. Tom Travis.
I have refrained from making an early comment in relation to Direct Cars. I now have had time to reflect, on collecting the car I was disappointed with the standard of cleanliness both inside and out, and presentation. I seemed that it was too much trouble to clean everything properly. My wife and felt the need to use a packet of hand wiped to clean the best we could inside the car before we travelled back to York.
I was promised that the log book would be taken to the local Post Office and the car ownership be notified to DVLA, it transpired no one could be bothered to do this either in the fortnight up to me collecting the car or on the day of collection. I travelled from York and had to go and find the local Post Office before I could start my return journey.
I was subsequently contacted by email to say the car needed servicing, I replied that I understood it had already been serviced at the point of sale. I have received no response from yourself except a text message still stating the service was due on the car????
I expected that as a car purchaser I would be treated a little better, as a consequence I have to report the service as poor.
We are sorry you are not satisfied with the level of service you received.
It is disappointing to read you were unhappy with the cleanliness of the vehicle. Had you raised this before leaving the site we would have rectified this to your satisfaction immediately.
Regarding taxing your vehicle, most of the time customers can simply tax their vehicle online using the reference number from the V5C/2. However, for any vehicles that have previously been tax exempt (like ex-Motability vehicles) they need to be done at the Post Office. We are not currently doing any trips to the Post Office due to COVID-19, which was explained at point of sale.
The car service reminder was due to an incorrect date being generated. The vehicle was serviced before collection at the service date has now been corrected.
Your feedback has been taken on board for the future and we hope you are enjoying your new vehicle.
We would like to thank all the staff at Direct Cars for the excellent service we had when buying our car. All the staff were very friendly and very knowledgeable and made the whole experience very relaxed and pleasant, we left saying to each other....."that was good". In these difficult times it is important to be comfortable with the systems and procedures in place to protect the customer and staff from the risk of catching the virus......we were impressed with the attention to detail shown and totally at ease. Thank you. Mr. and Mrs. Mears.
Very good staff and helpful to help your enquiries.
Good service , no pushy salesmen.
Quickest and easiest transaction I have ever had with regard to a used car.
On reflection I think the trade in price could have been better and your inclusive warrenty for a 3 year old car was a bit mean at only 30 days.
Kind polite speech very clear totally understandable answered so my questions Sarah who spoke to was excellent at Customer services
Despite the COVID situation, the sales rep Dave Milnes was very helpful with the sale and made sure the car was ready within a matter of days which meant a lot to us as we were going on holiday a few days later. The handbook was missing but a new copy was ordered and was ready 2-3 days after the sale. Roof rails had been ordered and put on by the time we picked the car up. Dave was not pushy at all about trying to get us to purchase extras though we did take out a 2yr extended warranty
Friendly staff very helpful helped me at a very difficult time to get back on the road thank you all so much
Hadn’t bought a car of these since 2001. Have to say I was happy with my purchase with a small exception of a promise of a handbook/ service book package that was supplied later but from a much older model. I ended up purchasing one myself.
Really good customer care. Thomas was great. Made the whole process simple. Subsequent questions were answered quickly. Car looked beauts.whem we picked it up, well valetted inside and out
Very quick and easy process. Friendly sales person. You don't have to do anything but from my past experiences I expected a bit more discount or free something thrown in but didn't get anything.
Marvellous service. Nothing was too much trouble for Tom the salesman. Highly delighted in all aspects from first seeing the car to collection.
Fantastic experience from start to finish, was met by one of the staff called Thomas who was knowledgeable, friendly and not in the least bit pushy. He explained exactly what to expect and delivered as promised.
It’s easy to look around and keep social distance. Excellent sales people, who made us feel important. Ian was really helpful, and made the purchase uncomplicated.
Didn’t get a hard sell from the team. Quick decision agreed on part exchange value. Dealt with Lee and David and upon driving nearly 200 miles to collect our new car met reps in person. Helpful and informative. Good car purchase experience wouldn’t hesitate to buy from Direct Cars again.
Excellent experience. Staff, Ian & Lee very helpful. No pressure sales or finance pushing. Car in 1st. class state, 12 months MOT & full service. Even posted me a CD left in my old car. Thank you !
Good choice, reasonable prices
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