We believe in offering great customer service before, during and after the purchase of your new car. Whilst we believe that we're doing it right, there's only one way to truly make sure - and that's to ask the customers themselves.
Friendly approachable sales staff but not pushy in any way at all. Great selection of cars at very competitive prices.
Pleasant experience and I have been well impressed.
Will see you next time I need a car 🚙
Saw the car advertised on autotrader. Emailed to see if available on the Saturday evening, Shaun contacted me at 945am Sunday, kept car whilst I drove there. Gave me a reasonable quote for my part exchange, so made the deal. collected car on the Tuesday, it was serviced valeted and immaculate. Thanks to the Garage especially Shaun.
Stephen Bowler
A very simple and straight forward transaction with no pressure.
My first viset to Direct Cars and i have to say i was impressed,got the car i wanted by looking at the website very happy with the car and Nick Wardle salesman.
Lovely staff and easy to talk to. Good advice and really appreciate the help. Sean was amazing and very helpful. Would recommend to anyone. Thanks again.
Just purchased our 4th car from direct cars and there’s a reason we keep coming back. The price of the cars is competitive and the service given is fantastic.
I would like to give a special mention to Andy Benton who has sold us 3 cars now and the customer service he gives is a testament to your organisation.
Direct cars are so relaxed,you tell them what car you’re interested in and they take you to the car,give you the keys. No pressure at selling the car ,First class. Great
I am very pleased with my new vehicle, the only thing i was disappointed with was the admin charge of £60.00, when you are spending so much money on a car with yourselves I don't think an admin charge should be charged, all other car dealers i have dealt with did not charge an admin fee, it would make me think twice in the future which is a shame.
Kathryn,
We're sorry you feel that way. To be clear - we don't have a compulsory admin fee. What you purchased for £59.99 is our optional Pre-Delivery Package which includes: 10 ltrs of fuel, re-valeting, membership of our loyalty card scheme, HPI check, multi point mechanical inspection inc. lubrication service and a set of new registration plates.
Most car supermarkets and main dealers have adopted policies similar to ours, but for many it's compulsory. With us it's entirely optional and you could have still purchased the vehicle without this package. With this in mind we hope you would consider us again in the future.
Hopefully this clears things up, and you are enjoying your new vehicle.
Sales assistant s were very helpful give me all the information I needed explained all the necessary specific about the car
Excellent service, hassel free car buying. Exceeded my expectations!
Nice to go into a car sales and not be pestered. Salesmen very helpful and willing to allow you plenty of time to veiw a car unaccompanied..
Cant ask for more
I always go to Direct Cars for my vehicles. They always listen to what you want and help you in any way they can. They don't pressure you to buy anything or more than what you want. This time I dealt with Jack and he was so helpful, explaining the features of the cars. Nothing was too much trouble. I know I can always call back in if I need any help with the car. The after sales is as good as the sales.
Bought our car in April, our fourth from direct cars and six months later we are still highly delighted with our purchase.
Purchased 3 cars in 4 years from here,alwaysmy first choice.always ask for Rob Hasland.
Everything runs smoothly and quick!
Very pleased about most of the service but I did not get the hand book to my car as it was missing. So I have a new car that talks to me but don’t have a clue what to push pull our turn on . Tom has ordered me one I Hope. Cars should NOT be sold with out the hand book. .
Quick and easy phone call -car reserved in few minutes. Perfect condition of the car.. there was no need to think twice. Deposit paid in, paperwork signed and car was ready for pick up in few days after the final checkes.
realy nice customer service and you can say -you guys now what you are doing!
I have had my last 5 cars from Direct Cars and the service has been excellent on all occaisions and was pleased again this time with Shaun Palmer thanks again Shaun
A warm and friendly welcome by all staff, which is not pushy or overattentive. Just right as you do not feel pressurised into buying. Help is always available, with questions answered fairly.
The choice of vehicles is wide and sensible, with something for everyone.
All aspects of choosing and buying your dream car is well explained and made simple. A joy to visit.
We are loyal customers of direct cars and our recent purchase is our 5th car. There is a reason we keep coming back! Your sales team are fantastic. In particular Ian whiting!! What an amazing bloke. He's an absolute credit to your company. Direct cars to me is such a friendly welcoming company and Ian lives and breaths those values. I wouldn't buy from anyone else! I hope you do appreciate what fantastic staff you have. I would highly recommend to anyone and I often do !
Always there to help great service ask you what you want
excellent service no pressure good price. i got exactly what i wanted.
quick,polite,efficient,informative.good all round experience,would use them again.thankyou.
The car we bought is all that we hoped for and the sale was made easy with the help of Jason.
Good but Matt was missing
Direct cars has to have the best car buying experience in the industry! From start to Finnish the whole experience was superb, no hassle whatsoever a fair PX price.
I would use Direct cars again when I look to change my other car!
I mr crowder found the all experience very satisfying very welcoming and very pleasant the salesman nick was very welcoming and very understanding to our needs the one thing I found extremely pleasant was there were on pressure and we wasn’t hassled By pushy sales reps which is a welcome surprise .
very good from viewing to driving away. no handbook with car took 24hours for them to get one and contacted me next day
Ian at Direct Cars was a pleasure to deal with and I would highly recommend the company to anyone looking for a smooth... helpful... and friendly service!
This was my first time purchasing a car from a dealership and I couldn’t have picked a better place to purchase from! Staff are always on held being helpful and friendly with hassling.
No pressure, friendly and helpfull, advisories on mot put right, very happy
Got exactly the car we wanted at the right price. Staff were polite helpful and looked after us brilliantly everything was sorted easily and quickly. Will be the first place I go back to when I want another trade in 👍
Direct cars were very helpful and quick to replace me with another car at a great price . I really do recommend them 👍. Peter Scullion
Fantastic service from Direct cars haven’t had any problems , would highly recommend to anyone no hassle from sales team just left you alone but we’re more than helpful when you needed anything Shaun our salesman was fantastic couldn’t do enough for us brilliant guy . I would also like to thank direct cars in their patience in holding the car for us while we got the cash together for the deposit really helped . Fantastic jobs guys thank you thanks Shaun will be back in a few years for my next car for sure.
They do what they say on their posters.
Needed a second car.Recently bought from Direct Cars,no hassle sales,had an issue with previous purchase which was quickly sorted.One point with the recent purchase.I was disappointed with the interior valet.
Very good helpful and friendly staff. Makes the sale and purchase a simple process.
Pleased the prompt action to correct and finalise the deal. Staff were pleasant and welcoming though after traveling over 2 hours to the garage had expected to be offered a tea or coffee! Disappointed to have to point out that the standard puncture repair equipment and fuel funnel were missing. Suspect a less than honest answer to how the auto start / stop works with a Ford powershift (automatic). It wasn't working possibly because the battery charge is required to be more than 75%.
Also the policy of not accepting credit cards while saving Direct Cars money potentially exposes the buyer to more risk.
Great service and quick turnaround although no free cofee 👍🏼
I found them very helpful and efficient. Customer service skills were very good too. Love my new car!!!
Excellent from start to finish. We had Direct Cars recommended to us and we were not disappointed. We arrived on a Saturday afternoon and were in need of a car very quickly. We were left to view the cars and once we had decided which we wanted to take a look at further a sales advisor was happy to help. Sale advisor was very knowledgeable about the cars. We were able to take a test drive and on returning back to Direct Cars we were all sorted out within 10 minutes. They arranged for the car to be ready for us to collect on Monday afternoon. Absolutely great service.
Very helpful in all aspects of my purchase.
Bought a car from direct cars. Paid up front via bank transfer..sadly the car developed a problem in the short time we had it..we returned the car and was given a full refund..completely hassle free..not many car dealers around like these guys..they are very trustworthy with great aftercare service..would definately use again
Troy
Very pleased with the service and support I’ve had from this company
Very good service everything sorted out quickly and efficiently .
I have bought several cars from Direct Cars. Never had problems with any of them. The sales staff are always helpful and never pushy. I have recommended them to several people.
This is the second time I have used Direct Cars, and I would have no problem in recommending you to friends and family. In particular, I would like to say many thanks to Ian, he brought the car to me and took my wife and me for a demonstration. As a result we bought the car! Very well done! Mike Wilde.
Brought a car off theese guys very friendly and extremely helpful I would recommend anyone to pay them a visit.
Excellent in all respects.
A very enjoyable experience buying my new car from Direct cars. The sales person was very friendly informative and professional. At no point was I put under any pressure.
First time used these, excellent and professional service we have received it was first class.
Shaun provided us with a most pleasant and efficient service. There was no pressure, and I got what I trust will turn out to be a good deal.
Prompt, good service
Very helpful salesman in Jack Stoakley,made sure that the car was as new. Valeting staff did not let him down .clear talk through everything that was relevant.felt looked after. Thankyou.
Nice car well prices sales man not to pushy shame who ever polished it has took the paint of my rear door but by this point nothing i could do as id piad for the car but overall very happy
I found the experience very refreshing ,everything was top drawer nothing to much trouble .
Excellent service - helpful, friendly - good
product - good price!
Start to finish all good and fluent.
Tom brillant - Ian (?) when collecting car - Said car spot-on
No hassle salesman easy purchase worth a trip
Lovely service from start to finish, this was my first car. I would definitely recommend direct cars to friends and family.
Very pleased with service given. IAN was extremely helpful and I would definitely recommend direct cars
John wilson
great friendly approach by all the staff involved in helping me buy a car and i would buy from direct cars again
Excellent staff .And not in your face
No hassle, very helpful and friendly staff available when you need them. I keep coming back there to buy my cars because I love it and all the cars have been brilliant. I have and will continue to recommended it to others. I love the no pressure sales person approach. The best place I have ever bought cars from and I'll keep coming back.
service was very professional no pressure to purchase and all our requests were made
Great customer services and very friendly and helpful throughout the whole process of purchasing my Mini Cooper D.
Fabulous service as usual
Happy with all the assistance throughout the process thanks
Shaun was really helpful. The whole process was uncomplicatedandeasy to manage. The car is awesome!
I cannot fault the service I received. Very fair price given for my part exchange. Polite and knowledge sales man. Absolutely no pressure to buy. Also extremely happy with the pre collection checks. The car was fitted with two new tyres which I did not expect. I would not hesitate to return to Direct Cars and would highly recommend to family and friends.
No hassle, straight talking. Extremely helpful advice
Great customer service, jack was very helpful.
Very good except for lack of spare ign" key & official log book {both promised].
I got the car I was looking for at a good price.
Recently bought from this company, Shaun the sales advisor was fab, helped on the purchase of a Ford fiesta also pointed out local ammenties for us to go to until my car was ready. Alot of choice in cars, would definitley recommend! Buy your car from direct cars!
Bought a car recently, transaction was handled by Jack Stoakley, my wife and i were very pleased with the way he dealt with us. Car developed a fault the day I picked it up, emission sensor went faulty, no reflection on the car service as item either works or does not. Took car back to have item replaced, when they got it, impressed at the way i was dealt with.
Lots of vehicles to choose from, a good range of prices, friendly and helpful staff always on hand - but at the same time you have the freedom to browse without ever feeling pressured. At the actual buying stage the costs are clearly explained, the sales person guides you through all the documents, forms and paperwork to make it a stress free experience. I'd definitely recommend this dealership.
Overall the service was good. Was mis-informed about receiving my fiancé documents, had to phone Barclay,s head office myself and request them being sent to me . Still have not received my documents at this moment ?
We're sorry you've had problems getting your finance documents.
After investigation it looks like the email address on file had a small mistake. We've contacted Barclays to correct this, and they're sending your documents on to you now.
We're sorry for the inconvenience, and hope you're enjoying your new vehicle.
effortless
Excellent service
Not pushy, friendly and helpful throughout
Excellent choice of vehicles. A great place to purchase a second hand car. Shaun Palmer is a great Sales Advisor. His knowledge is spot on and he will do anything and everything to ensure the customer leaves Direct Cars very satisfied.
Very happy with my new purchase
Was shown the car I was interested in buying. The sales person was very helpfull, he left me to view the car in my own time ,not rushed or pressured into a sale. Took the test drive .was impressed with all aspects of this car sales company . Would recommend to anyone.
Dave has gone above and beyond either phone or in person...when you don,t quite know all about your new car. Always on hand witha smile n nothings 2 much trouble. Ever so pleased and happy. New car n fab service
Very helpful when test driving car and after service spot on. Would recommend to other people.
Really good service from Jack, no pressure from him and helped sort my private number plates also
brill service from shaun palmer
100% recommend
Great service, no sales pressure. Got the car I wanted at a great price. Highly recommend direct cars.
Excellent I have no complaints
Absolutely fantastic service, made the buying experience easy and I didn't feel stupid for asking stupid questions. Would highly recommend and I absolutely love my car! Thank you.
I am very happy with the car i have bought from Direct Cars. In the main the service was good. Robert Hendzell was very pleasant. Initially i had a problem because when i expressed interest in a car no one was returning my calls and they said i couldnt get an AA inspector to test drive the car.
I nearly backed out completely at this point.
We're sorry you had difficulties at the start of your experience.
To be clear: we welcome inspections by third parties, as we believe the quality of our stock will speak for itself.
However it is a rare request, and as a result the member of staff who you spoke with initially didn't realise we offered it. We have reminded all staff we do offer this service.
Enjoy your new vehicle!
This is our third car from Direct Cars. I must admit though on each occasion we had already seen our vehicle online and didn’t spend time browsing at the site. Each time we were dealt with promptly and professionally and not felt hassled or pushed into a sale at any point. On our recent purchase we rang to say we were interested in a car we had seen online and when we went to look it was ready and waiting for us and we’re allowed a test drive. When completing the transaction it was so quick and straightforward. When we collected our new car it was also very quick. Not like some car supermarkets that we have dealt with that made us sit and wait in a queue like system until you are called. We would highly recommend Direct Cars and will probably use them again in the future. Thank you from happy customers.
Staff always helpful andAndrew I never feel pressured. The process of having to run to a third party (financial officer), every time for valuations is tedious, but expected.
Most car dealers just try to push you in to buying cars , but not at direct car the Sevice I get from everyone is extremely high and the after sale amazing I can only say from my experience and I have had 11 cars from them so that speaks for its self or I would not go back
No hassle good deals and very friendly staff top class
all the staff where extremely helpful, nothing too much trouble for them.
Terrible experience after having issues with brakes that were supposed to have been checked with a “fine tooth comb!”
We are sorry you were not satisfied with the service you received.
After taking delivery of your new car, you came back the following Saturday by appointment complaining of a noise on the front brakes. We skimmed the front brake discs and replaced the front pads free of charge.
You then returned on Monday, complaining of a noise on the rear brakes. Despite having no appointment and our service department being fully booked, we agreed to start work on it straight away for you. We skimmed the rear brake discs and replaced the rear pads free of charge. You were invited in to the workshop whilst the work was being undertaken to see the progress.
A week later you returned, stating you'd been to Vauxhall for a health check in which they stated the rear brake discs were well below the 8mm legal limit. Even though you provided no paperwork from the Vauxhall dealer to substantiate their claims, we agreed to check them. On inspection we found the rear discs to be above the 8mm limit, despite what the Vauxhall dealer had said, and therefore there was no need to replace them. However for customer satisfaction we replaced the rear discs and fitted another set of new pads free of charge.
We consider that we've done everything we could to satisfy your requests and feel that the 1 star review is undeserved. Regardless of the poor review, we hope you are now enjoying your new vehicle.
Excellent service, did all they could to make by buying experience a positive one. I would recommend.
All the staff I encountered at Direct Cars were friendly and provided an efficient and professional service. Shaun was particularly helpful and made sure any queries I had about the car I was buying were dealt with, even helped Tax the car when I arrived to pick it up. Very happy.
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