We believe in offering great customer service before, during and after the purchase of your new car. Whilst we believe that we're doing it right, there's only one way to truly make sure - and that's to ask the customers themselves.
Great customer service, extremely pleasant environment to browse the cars in, salespeople were in the background and assisted at the right time not over pushy just right in their approach & knowledgeable when the time came to make a decision. Bought the car and picked up all as arranged really straight forward and easy - would certainly recommend
Very good services very helpful, polite and honest.
Definitely recommend.
Leading the car marketplace by example!
Direct Cars never fails to impress! from the level of customer service right down to the no pressure and relaxed environment.
Dave the assistant sales manager was extremely helpful and accommodating.
Upon collection I noticed that the car had been detailed to a high standard.
6/5 definitely would recommend!
Made purchasing a new car extremely easy, recommend.
Was really pleased once again with how I was given great customer service
The really impressed .the service was fantastic.the gentleman ,who dealt with our sale Shaun Palmer was lovely and very helpful.
Very friendly, helpful and efficient staff.
Thank you
Very pleased with the service, not at all pushy , really pleased with my new car.
Everything was easy and straightforward
Friendly, professional and amazing service!
Absolutely fantastic service and advice. Would definitely recommend to anyone wanting to purchase a new car.
Staff were very helpful with any questions I needed to ask and at no time was I put under any sort of pressure to buy
Great service
Excellent service from Shaun
Overall experience very good ,Looked around without any pushy salesmen and salesman Tom sorted everything out quickly and sufficiently. Only downside was that I was missing my parcel shelf and I'm still waiting.
Having been round other car sales outlets and getting bombarded with pushy salesmen trying to close a deal within an hour, it was refreshing to walk into Direct Cars and be dealt with like an adult by staff who were friendly and helpful but not pushy.
Very quickly identified two cars of interest and their genuine knowledge and experience helped us decide which one.
Easy to see why they've been around for over 18 years and still going strong.
Cars are in excellent condition, good mileage, well priced and mine was ready to drive away with tax, MOT, full valet and some fuel in the tank.
I would highly recommend this car sales company.
Excellent service..would recommend to anybody.. Ian was extremely helpful. He did not pressurize us in anyway and was very professional when dealing our questions and with the paperwork etc. A pleasure to do business with him. Thank you so much.
Nick was very helpful in making our decision on a new car.
Easy as can be..
Excellent, professional service. No undue pressure from polite and knowledgeable staff.
as I have purchased several cars from direct cars I have always been satisfied with your service especially with shawn
A fantastic service, Shaun was very helpful, with no pressure to buy.
The experience from the start to driving away the new car was person centred.
Friendly honest service. Ian was great. I highly recommend Direct Cars to anyone.
Professional service from beginning to end. Love my new car! Immaculate inside and out. Salesman shaun extremely helpful explained everything. Would definitely recommend Direct Cars.
Recently purchased 2 cars in a matter of weeks. Staff friendly and highly engaging. Non pressurised environment. Would recommend.
Good service good deal
Highly satisfied all way through the process of buying.
Excellent customer service
First of all, the website is extremely user friendly. Easy to navigate and very informative.
No pressure on visiting the showroom and vehicles.
The salesman Tom was very pleasant and had good vehicle knowledge.
A very good experience all round, which took the stress out of buying a new car.
This is the second car we have bought from direct cars and both sold to us by ian first class salesman very helpfull nice man dont change anything top service
Very friendly and helpful?
Sean's the man feel part of the direct car family looked after thats why we always go back mcinnes family
it was very easy and friendly place to do car shopping, i love my new car and got a good price for my old car
No hassle straight forward transaction good quality cars at realistic prices
Excellent customer service with fair prices. I travelled from South Wales to collect car. Felt the journey would be worth it after talking to Tom and Sean who were very helpful and sent me a detailed video of the car. They pulled out all stops to complete a full service for the next day so that I could collect.
Would thoroughly recommend this company
I was pleased to find a car to suit my needs at a competitive price. All members of staff that I dealt with were courteous and helpful at all times.
Had a good experience buying my new car, all the staff were helpful, and didn't rush the time, thanku!
Friendly advice and helpful salesman(Ian). After two days battery packed up. They collected car, left me a loaner, and fixed it without argument
I've bought numerous cars over the years for both myself and my son , as I'm sure your records will show , it's not difficult , I look on your website when ready to change cars I always find something suitable , nip down to see you , your staff are always helpful without being pushy , job done , I can say honestly I don't bother looking anywhere else , if it's not broken why try to mend it .
I found it very easy to buy a car and staff and sales rep very good and helpful will definitely be coming back
I've been looking for a particular car for a while and one popped up at direct cars that was perfect for our needs. From the first phone call everything was first class, told them what I wanted and the car I was part exchanging and everything was sorted within a few phone calls. My wife and I travelled around 80 miles to get there and I'm glad we did as it was exactly as described and ready to go. Just took a few signatures and we were on our way home with our prized possession. Made up with the easy no pressure purchase and would definitely recommend using this car sales in the future.
Very good service and car was just as advertised.
I can’t fault anything .
No hassle , better than expected part exchange , a beautiful car at a realistic price .
I can’t recommend Direct Cars high enough .
This is the third time I have bought a used car from Direct Cars. The staff are always really friendly and helpful and they never put pressure on you to buy.
They have a huge range of cars, at fair prices, and they give you time and space to inspect the ones you are interested in. Excellent service.
Very professional
New car was well presented and everything done as requested
Very helpful good customer service
good service and a good car 10/10
When viewed the cars the staff where helpful and pleasant, when picked it up the salesman was very quick I didn’t feel I could ask any questions. Other than that no problem.
Still waiting for the correct honda civic handbook other that this everything A1 +
Great and friendly service. I particularly liked the no hassle approached adopted by Direct Cars and I had plenty of courtesy calls prior to collecting my new car. I would highly recommend and will use them again in the future.
From the moment I phoned up direct cars They were helpful from start to finish, nick was very helpful and accommodating from the moment we met him he left us to look around the car I choose then he talked us through everything in detail and explained everything and when I was able to pick up my car. He then handed us over to Bob who tales us through the finance side of things and what we needed to do and the days that followed he kept in touch with me to give my updates on how it was all going, I’d definitely recommend direct cars to anybody who asked my for a friendly and welcome Car dealership.
Friendly sales staff and left you to browse and reasonable value for money. Sorted out a couple problems with no quibble but to soon to see what after sales service would be like.
First time I've bought a car from you and all was hassle free and staff was brilliant
Very pleasing experience
No pressure
Very relaxing throughout
If after sales service is as good as this then I will be very pleased
Thank you for your help and guidance. Really nice people would do anything for you.
I have bought my 1st car from Direct Cars and my experience has been excellent. Thank you to Shaun Palmer (the sales person) for all his help and advice.
Brilliant Service from start to finish. Car was immaculate when we came to pick it up. Completely Faultless.
Very efficient and COVID safe. Will certainly use again sometime.
The whole experience was so smooth from start to finish The staff couldn't have been more helpful particularly Ian who was so lovely
Was very impressed with Direct Cars. Felt really looked after by Ian and the car is a dream. They went above and beyond to provide me a car in tip top condition. As a first time customer I wouldn't hesitate to use them in the future. I like their easy approach. Thanks for the bonus gift !
After visiting Ford dealerships on Carlisle Street and received absolutely no help I gave Direct Cars a visit on route home within minutes I found the car I was after and with the excellent service from a member of staff I paid a deposit straight after a short test drive,All sorted within 3 days👍
Excellent price,Great excellent service👍
A very pleasant experience and a very nice car!
All the staff were helpful and professional
Received very professional treatment
Excellent service ! And great after service , staff and great and friendly ! Had a few cars over the years and will always recommend !
Thanks
Can’t fault the service. Dave was very helpful and made the process easy even during lockdown. Gentlemen who delivered the car was really professional and friendly despite having driven all the way from Sheffield and happy to go through everything. My thanks to you both. Would definitely recommend.
Always very good when we go to direct cars.
Staff friendly and helpful (not pushy)
Good practices in places throughout Covid times making it easy to look around and purchase a car
Painless Click and collect, very happy with car
Shaun Palmer was very helpful no pressure sales at all
EXCELLENT SERVICE, VERY HELPFUL AND CONSIDERATE AND EVERYTHING WAS SORTED OUT AND CAR WAS VERY CLEAN ON COLLECTION
Ian made the whole process both trouble free and an absolute pleasure
Great selection of cars .I have bought & exchanged quite a few cars you you , always very helpful & honest ...nothing too much trouble .
Will always give best possible deal for exchange & buying .
Thanks again for a great car !
great very helpful , , service from dave
Hassle free from word go, I saw the vehicle I wanted online, had a part exchange quote within half an hour.
All completed within a week including them sourcing the finance. Am very pleased - Thank you ! 😊😊
Smooth sale, fantastic car
Very easy to deal with and gave a fair part ex price, picking car up was straight forward everything was ready,
Absolutely amazing fabulous selection of cars and the staff absolutely amazing fantastic ,great service and most helpful ,I bought my Citrion C4 cactus 1.6. HDI and the Dave the salesman was spot on amazing so very prompt and helpful all the way through my purchase nothing was too much one couldn't wish for better help when required I most certainly would and do highly recommend this car dealership to anyone please do look on the website for any vehicle you need if not there speak to salesman and they will do there very best for you spot on very highly satisfied customer
The person that dealt with our sale was really friendly and helpful we haven’t had any problems with anything so would recommend to friends and family
First time buying a car without even test driving, but the whole process was very easy and professionally organised from start to finish. Michael/Dave were very helpful and we would definitely use direct cars again. 10/10
Excellent company and staff to deal with. I would definitely recommend them. Easy & straightforward to get the deal done online 10/10.
Great service, very helpful over the phone. Easy enough to purchase and great handover with the click and collect.
The phone conversations were polite and professional.
The collection and handover was smooth.
Unfortunately the car had some additional damage which wasn’t previously mentioned or supplied as photos.
The car had not been valeted to a decent standard, it smelt of dogs and was grubby inside the cup holders and glove box.
The rear parcel shelf was filthy.
The rear windscreen wiper is split and half of it is hanging off.
Mick the sales person couldn’t be more helpful and very understanding,what a top guy .
Excellent service from David Milnes. The battery failed after afew days but this was rectified immediately.I have bought several cars from Direct Cars and can definitely recommend them.
Dave was very polite and friendly and talked us through the transaction through this difficult time.
Great service using click and collect.
Very helpful staff. We bought two other cars from Direct Cars over the years and both stood the test of time.
OMG click and collect a car how easy brilliant guys at direct cars always service with a smile
Despite difficult circumstances, Direct Cars made choosing our car easy. After browsing the website, choosing the vehicle we wanted it was plain sailing. On collection the car was clean and paperwork was minimal.
What with covid restrictions it would have been nice to talk to the salesman but maybe next time but overhaul well pleased with my purchase
Was apprehensive buying a car click and collect but communication was excellent. Provided me with a video tour. Was easier than I anticipated. Dave was brilliant. Highly recommend. Really happy with car and service
Very strange buying a car in lockdown, but with the help from Michael and Dave I had my old car valued, found a car, paid a deposit, went through finance and pickd my new car up in less than a week, great service.
It’s not very often that people have to down Grade your car but I lost my daughter and have to move back to Sheffield to help my son in law with my grandkids to thanks to Dave he made my life a little more bearable many thanks for your help
Very good service as always no problem
at all
I have never bought a car with such ease. Michael was a pleasure to deal with, explained everything carefully and with the detail I needed.
Bought a car online in February 2021 was a slightly apprehensive about not being able to view the car on site due to covid 19 but went ahead with the purchase found a slight fault with it phoned them and they sorted out within a few days very pleased with the car and the service from direct car's.
Can't folt them at all fantastic customer service
5 Stars for great and easy service in these very difficult times during lockdown sales adviser
talked me through the new prodecdure regarding buying my chosen car online then using
click & collect service, once online purchase complete the pickup was straightforward reviewed 2019 car & only had to sign for car the sales adviser completed all the paperwork & log book from my trade in & new car . I have now got a fabulous car in showroom condition would recommend Direct Cars to anyone.
Very very friendly, helpful and an easy part-exchange and purchase. I’d highly recommend Direct Cars.
Great team Michael David Oliver D Lancashire TOP Class.
Very happy with my new car
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