Customer Reviews

excellent service, makes buying a second hand car easy. No hard sell

Had Adam help me out with buying a car.
Although he's new he was very good and knowledgeable.
Bought cars off you for years and will continue to do so.

Adam made the experience extremely easy from start to finish. He was very polite and professional and gave us as much time as we needed to look around the cars without any pressure. An excellent service. Thank you

Not happy call me

Excellent selection of cars, none pushy sailsmen, all round quality. Will definitely use Direct again

Always been put off going to car show rooms because of pushy sales people but this was different. I felt so comfortable. I was able to look round the cars and in them with no pressure at all and when i was speaking to the sales man he was very friendly and very helpful. Would highly recommend direct cars to anyone.

Makes buying a secondhand car easy. No hard sell, straight forward down the line, that's why they are successful at what they do

Overall I was left feeling disappointed and underwhelmed. I was not offered car mats which was a shame. However this is very minor.
I am disappointed as I paid the deposit a week before collecting the car, I called ahead the morning of collection to ensure everything was okay and I was told the car was on the line up ready to be cleaned. I was handed the keys, and took a look inside the car. I immediately saw that the car cleanliness was mediocre at best, with sand in corners, dirty vents, splash water marks etc. I then noticed bird poo on the front grill and asked for this to be cleaned off. This was done with a bottle of spray and a wipe and I was never offered for this to be washed down properly nor was there a small apology.
Having collected the car on my break at work I didn’t have heaps of time so then decided to leave.
After spending some time cleaning the car after purchase, I took a look at a video taken late august - which was when I first looked at the car - and noticed that the bird poo mentioned earlier was already there. Unfortunately it seems my car had not been cleaned at all between first looking at the car, coming back to test drive it, and then finally collecting it.
This leaves me feeling that it was merely a run of the mill purchase and not the service I would expect.

I’ve used direct cars a few times now and always been happy. The staff are always very helpful and never pushy which is important to me.

This is our second purchase and once again excellent customer service no pressure good trade in value offered and picked the car up in 2 days. Thanks Adam who did a great job!

Very helpful and informative.

My partner and I recently bought a 4 Series Gran Coupe from Direct Cars. Had the pleasant experience of being sold the car by Nick who was friendly, approachable and great throughout. No pressure and felt very different to the usual car dealerships who try to take you for a ride. Part exchanged my own car without any fuss or hassle too which was great. Would definitely recommend.

Excellent experience with Direct Cars. Have already recommended to others. Would not hesitate to buy future cars from them. Great customer experience. Great new car.

Good selection of vehicles at reasonable prices, helpful sales staff.
The vehicle I bought was serviced and very well presented.
My only disappointment was that I could only “test drive” in the rear car parking area, fortunately when I got it out on the road I was very pleased with the drive, not sure where I would have stood if I didn’t though!?

No pressure selling , relaxed friendly atmosphere , happy with trade in price given Sales Advisor Ian Whiting helpful and friendly and a credit to Direct Cars

Great description of the car which is perfect in every way - simply no complaints. Ian, thank you for making the transaction simple and accurately describing the vehicle. I am very happy and would purchase again from you.

Great range of car stock, paired with amazing service from initial inquiry to collection. I would highly recommend.

Hidden fee. Includes token petrol and wipe round with shiny sticky sponge.

Excellent service from the initial enquiry right thru to driving the car off the forecourt. The sales staff were great not pushy and answered questions honestly and provided evidence to support the history of the vehicle as requested. Would highly recommend Direct Cars and would certainly use them again myself.

Ian Stirling was very efficient and friendly. We were extremely pleased with the service given.

Nick the salesman was very nice and attentive. The only gripe is paying for a valet that was not up to scratch, with marks on the seats

What brilliant service

From start to finish no problems and always willing to help.

Very good service. Mr Thomas breeze was excellent to deal with overall very happy and very satisfied with his customer service.

I can recommend this company for their future car purchase. Helpful sales staff , workshops and valeting.

I was apprehensive to buy a car remotely online but was very pleasantly surprised to have an excellent experience. Nick was very friendly and helpful in helping us purchase a Nissan Leaf ev which turned out better than expected. I have no hesitation in recommending Direct Cars or buying any car we may need in the future. Thanks Nick!!

Great service and everything went well and so easy, great guys and my motor I purchase is fantastic and great price, thank you again Direct Cars

Great car sales showroom with friendly helpful staff.
All the cars in stock were very well presented. Shaun who looked after us was patient, accommodating and wasn’t pushy in the slightest. We felt very comfortable at the showroom. Everything went through with the sale as arranged and we’re completely satisfied with our purchase. Thanks to Shaun and the rest of the team at Direct Cars.

Once you get used to the salesperson seeming not to want to sell you a car the process was straightforward and they did what they said they would. Pleased with my purchase so far and would use them again.

Good service all round.

Very pleased with everything, cannot fault.sales personnel very friendly.Car was in excellent condition. Thank you very much.

Was friendly and happy to help. Made the process quick and simple.

Good service

I feel that I was dealt with very well by the staff from Ian Whiting on the first visit through to the handover . The car had been prepared in an excellent manner.

Was the least hassle I've ever had purchasing a car, I walked out of this showroom 5 years ago because of how they spoken to me, but they have clearly improved massively I have gone from a hatter to an advocate of direct cars well done

Shaun was very helpful no pushy sales quick and efficient and friendly. After sales good as well would definately recommend yourselves thankyou

Excellent service provided by hugely professional people who were polite knowledgeable and very helpful. Process from start to finish was simple and without being pressured and prices are very competitive.

Would highly recommend Direct Cars and I would most definitely use their services again.

Direct Cars were really helpful they put no pressure on us at all.
We visited numerous times looking at the same cars.
The buying process was easy to follow and collection the same
Definitely recommend them.
A special thank you to Shaun for you patience

Direct cars Sheffield
I would like to thank the team at direct cars the service team and sales team were fantastic helpful and understanding to my needs . The aftersales the team give is so important and direct cars didn’t disappoint.. thanks dean Castle

No hassle, No pressure selling, professional staff. Overall excellent service.

Couldn't believe how easy it was. Left us to look around with no hassle, chose a car we liked and then the staff couldn't have been more helpful. Would highly recommend. Special thanks to Ian, Shaun & Phil

WE ARE VERY PLEASED WITH THE SERVIC AND THE SALESMAN IAN WHITING WAS VERY PLEASANT AND POLITE AND WAS O/K WITH OUR NEEDS FOR THE CAR AND UNDERSTOOD WHY WE WANTED TO CHANGE IT

As always fully satisfied with the service I received from Ian selling me my 5th mercedes keep up the good work .

Hassle free

Staff very friendly and efficient all explained thoroughly so was easy to understand all in all a good experience.

Very happy with Dircect Cars excellent service from Ian

Very good service and excellent service from the staff. Very polite. Not pushy .I would recommend and deal again if needed

Very good service this my 3rd car got from Direct cars would highly recommend nothing is to much trouble very helpful

Fantastic selection of cars at good prices, the sales representative Ian who dealt with me from start to finish was spot on, friendly, informative and good advice. Couldn't recommend highly enough

Excellent

Staff were very friendly and helpful. Not at all pushy and very knowledgeable.

Efficient
Helpful
Professional
I would recommend them highly
I dealt with Ian who was all of the above 😁😎👍

Excellent customer car no pressure at all kept me well informed of progress of my bit of finance. Tom was brilliant
Will definitely buy from this company again so happy with my new car feel like I have had her forever :)

Upon collecting the vehicle the sales man queried that we hadn’t told him about the roof not working! We assured him we had. This made me feel very uncomfortable however he did accept it but it did take the edge off what should of been an exciting day collecting my new car.

Excellent friendly service have used for my last few cars & will most definitely use again.

Easy and felt safe whilst buying car

Excellent service with good range of cars and no hassle approach

No pressure sales approach, very professional. Would go back!

Helpful staff, but don’t like the fact you can’t have a proper test drive and no one to show you how the various things work on the dashboard , obviously that’s a problem with buying a car at the moment

Our experience purchasing a car from Direct cars couldn't have been better, Tom (salesman)is extremely knowledgeable about the car I bought ,i can confidently say we will be returning to Direct cars for future car purchases and highly recommend them to anyone in the market for a new vehicle.

Great car. Good service. Happy customer

Amazingly helpful throughout the process and so easy, I part exchanged my vehicle and that was easy also. Massive thanks to all the staff especially Ian who dealt with my case. Extremely happy with my new car, Would definitely recommend!

They had what I wanted did a good deal with my PX came away happy !

No pressure, allowed to view the card without being . Good range of stock. Sean helped us with any questions we had, and the collection of new car went without a hitch

Excellent choice of cars.

Found the car I was looking for and was able to look without being rushed, but knew assistance was there if needed.

A good price and great service. I would certainly recommend Direct Cars

Great team and happy to help. Not pushy like other places, they leave you to look round in peace until you require their help.

Not available

Hi my name is Ian.
I had a run over to Direct Cars just to show my wife a car I was thinking of for towing a caravan at some point , the car I was looking for was an Hyundai i40 but I wanted a estate unit and no less than 140bhp Diesel unit , that being a turbo . Drove down the drive
my wife said there was a car I was looking for on the left didn’t think much of it , sure enough there it was all the kit and more the right engine , full leather 25 thousand on the clock , picked up the keys from
from Shaun we both had a drive put some cash on it to keep it for us picked it up on 11 June never looked back what a motor just coved 700 miles down the south cost never missed a beat .
Thanks to Shaun and team keep those cars coming always a good place to take a look round . 👍

No hassle,no pressure but there if needed advice.
Best car buying experience I've had by far.

Very good got good value for the car I was trading in

A first class service, no hassle .
I saw the car that I wanted asked for the keys and checked it out.
I went to see Ian the sales rep and he sorted everything out with no fuss . I wasn't pressured into buying things that I didn't want this is the second car I have bought from Direct Cars and I would recommend them to everyone.
Many thanks to Ian

Good service no pressure. given keys to view car shaun was very good helped in every way he could. car was very clean inside and out a nice experience big thankyou direct cars and (shaun )very happy

Excellent service, Shaun dealt with me, what a great guy.

As always the service was second to none and nice to catch up with zed and the sales team

Lovely staff. Had to return car as it had a problem. It was sorted straight away. No pressure to buy very relaxing atmosphere. Was able to get the car I wanted that suited me. Very happy highly recommend.

Painless purchase with good Comms throughout

A big thank you to all the staff for their help in buying our car .
No pushy sales people , a fair price for my part exchange and the car was ready for collection with all the small jobs completed as promised by the collection day.

We dealt with Tom who was helpful in every respect. We asked detailed questions about the price to be paid for our Trade in Vehicle. We were encouraged to look at several possible purchases and given every opportunity to examine and ask questions about the car we chose.

We were always told the truth and given assurances about how their Garage would service and correct any discovered signicant faults. They did as promised and I was fully informed about the timetable.

They are a credit to the trade.

I picked up a Vw Tiguan. Lovely car. Dealt with Sean who was very helpful and made everything straight forward. Thanks Mike from nr Edinburgh

Easy and pleasant way to buy a car, you're given time to browse, no pushy salesman, lots of choice and good value

Great selection of high quality cars. Great prices. Genuinely helpful sales staff, not pushy at all. Didn't waste any time. An absolute delight to deal with Street having been messed around by numerous other dealers. Highly recommend!!

Excellent service from Shaun. Very professional.

Both my husband and I were thrilled to bits with our experience of Direct Cars. We would both recommend the experience.

Excellent service. Would recommend Direct Cars to anyone who wants to buy a quality car.

Very happy with the service.and prompt outcome.true ssleman Dave,was very helpful
And was not too pushy.
And very proffesional

I dealt with Iain who was absolutely lovely and super helpful, I would highly recommend the direct cars team :-)

Excellent service from Ian, this is the 4th car my family have bought from Ian. Always polite and professional, never pushy and always delivers on what he says he is going to do.

I found the staff extremely helpful the car just what I wanted

Brilliant service from Dave Milnes and Nick . Both very helpful staff .

We viewed the car having just arrived and not being cleaned. The salesman advised that the car would be cleaned, MOT and serviced and a couple of scratches / alloys sorted, which they were. We were allowed to test drive the car and left alone to look around for as long as we wanted.

Excellent service.

The option to pay by debit card needs reviewing...it caused great concern to us as we don't have online banking and work commitments wasn't able to visit a branch.
The sales experience upto that point was exceptional..
We would be cautious in telling friends if they don't have online banking..
Most of our friends and family don't have this..
Great customer service ..Great Car.

Covid friendly, the whole experience stress free and easy .definitely recommend.

Very helpful n friendly very excellent customer service.

Really enjoyed the experience of the purchase of my car your staff as always are professional. Your sales manager Ian made it all happen and we are delighted with the Ford Focus,thank you 10/10 would have no hesitation in recommending your company 👍

This is a really relaxing way of buying a car. Just wander around and look for what you are after. When you see something you like, you approach a member of staff who will give you the keys to take a look inside. Next stage is to try it out. Sales staff are laid back and there is no pressure whatsoever. I bought my ‘new’ car last week and just had to return today as there was a light on the panel that needed re setting. No problem and done within two minutes of us getting there. This is the second time I have bought from Direct Cars, Sheffield, and would recommend using the company 100%

Excellent customer service from browsing to been able to test drive the car on the premises. Then followed up after purchasing the car. The car was ready for collection on time.

Fab service 😁Ian our sales rep was fantastic

Went for a quick look round and came back with a car!!
No fuss, no hassle. I’ve bought my last four cars from here and never had a problem. Great service, very straightforward. Will no doubt get the next car from here.

It was a very pleasant experience, Ian was brilliant professional polite and friendly. The car is perfect.
We have already recommended direct cars to other people.