We believe in offering great customer service before, during and after the purchase of your new car. Whilst we believe that we're doing it right, there's only one way to truly make sure - and that's to ask the customers themselves.
Fabulous service.....absolutely spot on....very friendly and sorted everything so I didn’t have any agro
Great service I was seen by a man called Dave he was more than helpful and if I want a car I would be more then happy to ask for Dave
Such friendly, down to earth and helpful staff. My new car was beautifully prepared, serviced and MOT’d ready for hassle free click and collection.
First class. 👍
Despite current restrictions the whole process was simple and easy. Really appreciate David's time and help through it all. Very happy with the car and service provided.
We have used Direct cars before, so we knew we would get great service.
Very friendly and helpful. No pressure. It was all very easy. Would highly recommend direct cars.
Bought a Vauxhall Insignia for a reasonable price, could probably have haggled better as the car had been in stock for sometime but hindsight is a wonderful thing. Presentation of vehicle when collected was excellent, everything done as expected. Disappointments, I thought I had been told that 20 litres of fuel would be put in - they weren't - probably 10 were. Perhaps I misheard Nick the sales man? The tyres are down on tread but only an MOT advisory at 3.0mm. Tyre pressures are all over the place so need to get them sorted and all 3 wiper blades badly smear the windows when on so I need to get a new set. I think it has been 'serviced' hurriedly and a few corners cut.
We are sorry our service did not live up to your expectations. It is our goal to ensure every customer receives a great experience.
As discussed, if you return the vehicle to our premises we will investigate the issues you have described and put them right.
Excellent service , very helpful , polite staff , would recommend
We had previously bought a car from here a few years ago and they were still the same friendly , helpful people . No rushing or pressure selling just at your own pace viewing. Will definitely come back in the future.
Brilliant no hassle service, I arrived at the showroom and let them know i was there to just have a look. Was informed of how things work and left to my own devises to look around. Any information about the cars was in the windscreens and there was no staff members wondering around trying to catch your eye or anything. The gentleman i dealt with for the sale of my car was down to earth, straight talking and declared everything to us we needed to know, we didn't feel anything was hidden and no pressure for a sale. A great experience and I would certainly consider returning for future 2nd hand cars.
Gave one a lot of help, and nothing was too much trouble for Mick, Senior Sales Manager and the Sales Manager, Dave. - both are very pleasant, constructive and constructive people. I bought my car without even seeing it, and altHough it is, nearly 4 years old, I bought it on tHe Trusting of Mick and Dave. I had it trailered To my home in Bristol. When it arrived, I was staggered at how superbly it had been prepared - amazing.
I have bought many, many cars in my 76 years on the planet, but no garage, car emporium etc have ever reached the heights obtained by Mick, Dave and staff at Direct Cars, Sheffield.
A million thanks to all.
PS The car was delivered witHout an Instruction Manual, which I have only just discovered 10 days after getting the car, but I will bet anyone that the chaps in Sheffield will find me one yesterday !!!!! Dr J R, Bristol
Dr J R,
Thank you for your good review!
The missing handbook has been ordered and is on its way to you.
Excellent experience from the first call to collecting my car a few days later its was an easy and quick the was cleaned to a high standard as was the whole of the prep work carried out
Due to the Covid Virus viewing was a little restricted but the whole situation was exellently handled by the staff, so we were able to make a good decision. The web site was very usefull as we could make inital judgments and narrow down our choices. A few more photos of the cars -interiors etc. would have been useful.
Good service and never felt any pressure. Easy purchase process also.
I'm very satisfied with the vehicle I purchased up to now. The salesman was excellent no pressure applied and everything promised happened. The vehicle was ready bang on time. The whole procedings were covid saf
I was very pleased with my purchase of the ford fiesta diesel I bought
Great experience. Very helpful. Highly recommend direct cars
Couldn’t fault the salesman but need help setting up the phone and sat nav system
Friendly and helpful staff who were clear about what they could and couldn't do in these difficult times.
Excellent customer service from direct cars. Very happy with my new car, no hassle from staff from reserving, to purchasing my car. Thank you to Dave for keeping me updated throughout lock down. Would definitely recommend
Efficient and friendly service
Excellent Service all round from booking the appointment to picking up my new car. Never felt under any pressure at all. Special mention to Ian, nice to see him again, he sold us our last car. Would recommend!
I was really pleased to buy from Direct Cars . Dave Milnes was brilliant and supportive as buying a new car is really out of my comfort zone . Good communication and efficient
We were very pleased with how fast and easy things went but there was one minor thing that took the 5th star away... we drove our car off the lot and home Friday, on Saturday it wouldn’t start, we had to pay Rac to get it started which cost us 180, then Sunday it wouldn’t start again to which Rac said it was a bad battery and they would tow us on Monday to have it fixed so we were out 180 pounds and left without a car all weekend due to direct cars mechanics only being in shop Monday-Friday to replace the battery when the car was supposed to have been checked over before we picked it up we couldn’t understand how the battery being in such bad condition was overlooked during the inspection.
Second purchase from Direct Cars. Fantastic customer service from Shaun. Answered all our questions, never felt under any pressure to buy.
Drove away very happy with our new car.
Very pleased with our purchase. Good service, no pressure and our salesman Ian was more than helpful.
I bought my new car and traded in my old one and I am very happy. the service was all it promised. no hard sell just someone there when needed and very courteous from start to finish.
Living a long distance from Sheffield I felt apprehensive about buying from Direct Cars. Nick made everything as simple as possible and could not have done more to help. He guided me through the whole process of buying the car and I felt I could trust him. I was not disappointed. I am very grateful to him.
I recently brought my new to me car received great advice which was greatly appreciated. No pressure sales just great customer service . Everything was so smooth would recommend and will definitely come here again
Excellent service car was nice n clean very friendly salesman .The only thing wrong is that the car I purchased only had 1 key with car so salesman would sent spare key. to me through post if and when turns up many thanks .A .m Fieldhouse
Ian whiting and the manager could not have been more helpful and accommodating .It was a very relaxed atmosphere unlike other car sales. Showrooms who are still bothering me with calls much to may annoyance
We had been to direct cars on several occasions looking what was on offer, we like the fact that we were left to look around and nobody bothered us. On the day we saw the car that took our fancy we spoke to our sales man we were given the key so we could have a good look at the car get the feel of it this lead to us booking in for a test drive the next day and this was all done without any problems and we felt safe throughout our experience.
Reliable trustworthy salesperson, thorough, efficient
Great service start to finish! No haggling, no messing around and efficient organised processes. Can’t fault them!
Good service. This is the second car I have bought from here.
Polite safe no hassle. Bought great looking car at what I thought great price. Great information given online.
No pressure from salesman
My 4th car I've had from direct cars down to earth not pushy professionally dealt with Ian took all the hassle out of the sale and xplained everything in detail
All staff friendly & very helpful, really happy with my new car, felt very reassured by all the measures being taken by staff to keep everyone safe
Really friendly staff, were very efficient and helpful and did all they could to make sure I went away with the car I wanted.
Happy when I bought the car and Dave was very helpful but the issues I’ve had have not been rectified by the service department A key battery was changed to “sort” the key light problem; this has done nothing. The dash light turned up to sort the fact that the light was not coming on automatically The lady on the service desk was extremely rude
Great experience purchasing our second car. Everything explained to us well and would definitely recommend to family and friends
This is the second time that I have bought a car from Direct Cars and have, on both occasions, been entirely satisfied with my dealings with you. The vehicle and price of same satisfied my criteria completely and the staff could not have been more helpful and kind. Many thanks, until I visit you again on my next hunt for that perfect deal. Tom Travis.
I have refrained from making an early comment in relation to Direct Cars. I now have had time to reflect, on collecting the car I was disappointed with the standard of cleanliness both inside and out, and presentation. I seemed that it was too much trouble to clean everything properly. My wife and felt the need to use a packet of hand wiped to clean the best we could inside the car before we travelled back to York.
I was promised that the log book would be taken to the local Post Office and the car ownership be notified to DVLA, it transpired no one could be bothered to do this either in the fortnight up to me collecting the car or on the day of collection. I travelled from York and had to go and find the local Post Office before I could start my return journey.
I was subsequently contacted by email to say the car needed servicing, I replied that I understood it had already been serviced at the point of sale. I have received no response from yourself except a text message still stating the service was due on the car????
I expected that as a car purchaser I would be treated a little better, as a consequence I have to report the service as poor.
We are sorry you are not satisfied with the level of service you received.
It is disappointing to read you were unhappy with the cleanliness of the vehicle. Had you raised this before leaving the site we would have rectified this to your satisfaction immediately.
Regarding taxing your vehicle, most of the time customers can simply tax their vehicle online using the reference number from the V5C/2. However, for any vehicles that have previously been tax exempt (like ex-Motability vehicles) they need to be done at the Post Office. We are not currently doing any trips to the Post Office due to COVID-19, which was explained at point of sale.
The car service reminder was due to an incorrect date being generated. The vehicle was serviced before collection at the service date has now been corrected.
Your feedback has been taken on board for the future and we hope you are enjoying your new vehicle.
We would like to thank all the staff at Direct Cars for the excellent service we had when buying our car. All the staff were very friendly and very knowledgeable and made the whole experience very relaxed and pleasant, we left saying to each other....."that was good". In these difficult times it is important to be comfortable with the systems and procedures in place to protect the customer and staff from the risk of catching the virus......we were impressed with the attention to detail shown and totally at ease. Thank you. Mr. and Mrs. Mears.
Very good staff and helpful to help your enquiries.
Good service , no pushy salesmen.
Quickest and easiest transaction I have ever had with regard to a used car.
On reflection I think the trade in price could have been better and your inclusive warrenty for a 3 year old car was a bit mean at only 30 days.
Kind polite speech very clear totally understandable answered so my questions Sarah who spoke to was excellent at Customer services
Despite the COVID situation, the sales rep Dave Milnes was very helpful with the sale and made sure the car was ready within a matter of days which meant a lot to us as we were going on holiday a few days later. The handbook was missing but a new copy was ordered and was ready 2-3 days after the sale. Roof rails had been ordered and put on by the time we picked the car up. Dave was not pushy at all about trying to get us to purchase extras though we did take out a 2yr extended warranty
Friendly staff very helpful helped me at a very difficult time to get back on the road thank you all so much
Hadn’t bought a car of these since 2001. Have to say I was happy with my purchase with a small exception of a promise of a handbook/ service book package that was supplied later but from a much older model. I ended up purchasing one myself.
Really good customer care. Thomas was great. Made the whole process simple. Subsequent questions were answered quickly. Car looked beauts.whem we picked it up, well valetted inside and out
Very quick and easy process. Friendly sales person. You don't have to do anything but from my past experiences I expected a bit more discount or free something thrown in but didn't get anything.
Marvellous service. Nothing was too much trouble for Tom the salesman. Highly delighted in all aspects from first seeing the car to collection.
Fantastic experience from start to finish, was met by one of the staff called Thomas who was knowledgeable, friendly and not in the least bit pushy. He explained exactly what to expect and delivered as promised.
It’s easy to look around and keep social distance. Excellent sales people, who made us feel important. Ian was really helpful, and made the purchase uncomplicated.
Didn’t get a hard sell from the team. Quick decision agreed on part exchange value. Dealt with Lee and David and upon driving nearly 200 miles to collect our new car met reps in person. Helpful and informative. Good car purchase experience wouldn’t hesitate to buy from Direct Cars again.
Excellent experience. Staff, Ian & Lee very helpful. No pressure sales or finance pushing. Car in 1st. class state, 12 months MOT & full service. Even posted me a CD left in my old car. Thank you !
Good choice, reasonable prices
They give you the keys and just leave you alone.
No pushy salespeople which makes it a pleasure rather than a core.
Only whinge is daft sticker in boot that doesn’t come off.
Service with a smile as always many thanks 👍🏼
Excellent friendly service.
Friendly, helpful staff. A nice and easy transaction.
Not like any other car buying experience - friendly, honest, approachable and knowledgeable... Tom Breeze was fantastic to deal with - top class customer experience. Would definately recommend to all wishing to purchase a used car.
Excellent service from Thomas, many thanks.
Very good, really not pushy which I appreciate. Allowed to take keys and look fully round the vehicle. Very impressed, would use again.
Excellent service, great choice of cars, no pushy sales people,
would high recommend
Good service, Ian took care of us from first looking for a car and followed through to the purchase. Excellent service.
Plenty of selection to choose from, and pleasant overall buying experience. However, the brakes still sound rough/noisy (because the car was stationary for so long during covid lock down) when I was told that this would be remedied as part of servicing the car prior to purchase.
Very friendly service from start to finish and all hassle free.
Very good, helpfull service. Covid 19 safety measures excellent. Mr Ian Whiting who dealt with our purchase was very curtious, helpfull and provided an excellent service from Direct cars. Will recomend Direct cars to anyone looking to buy another car. No pressure put on us at any time to buy. 👍
Very helpful staff
Very happy with the response and dealings with the staff member we had.
Pleasant experience no hard sell. But very efficient.
Very helpful and despite Coronavirus I felt very safe dealing with Direct Cars.
Just purchased my new car Brilliant service from the staff from start to finish and love my new clio.
luvly car the staff were very helpful.
We bought a lovely car from direct cars, it was a smooth process, and the final checks before they release the car was very good.
Very helpful a positive experience
Very professional and knowledgeable staff. No pressure or hassle when looking at cars. Staff made themselves available as and when required.
Went to look at a car got seated straight away and talked about it and signed for it there and then. Signed every thing on the Saturday and picked up Wednesday. They did us the mot for free because it was due and a proper valet in and out couldnt be more happier
Easy car buy
Staff very helpful and pleasant could not do enough for you
Treated like royalty, excellent service
I found my experience quite a pleasure. I wasn’t pestered at all and left to mooch around looking at cars. Once I had found my choice I went to the sales reception and took it from there. All the staff are really friendly and make you feel welcome. They explain all your optional extras (delivery package / Warrenties). 4 days later I was the proud owner of my new car. They also make part exchanging easy. I will definitely use them going forward.
Bought a Ford Kuga Vignale on August 20th. Excellent service from the initial viewing, right through to collection, Ian Whiting was the Direct Cars sales representative we dealt with, Ian was kind courteous and very knowledgeable throughout, and never pushy, will definitely use Direct Cars again and hope Ian is there to help us
Brilliant and professional service and totally hassle free would highly recommend
Great service, car was as described and advice and service from Tom Breeze sales advisor was outstanding. Would thoroughly recommend.
Lee A was so lovely and welcoming to us at our first experience of getting a car on finance. Wasn’t intimidating and explained absolutely everything! Couldn’t recommend him and direct cars enough
And Tom was a great guy
Never had a problem when buying from direct cars, No pressure, straight forward, no big talk. And plenty of choice.Have my cars serviced and mot with them..
Help when needed . Not pushy.
Just purchased a new car and the salesman ian whiting was excellent....
Made the experience pleasurable... Especially in these strange times..
Experience to bye was very good ,only exception was ,no outside test drive,
Other operators do let you go on test drives ,by applying trackers to the vehicles.
No fuss, straightforward service from the sales guys. No pressure selling or incessant phone calls. Delighted with the car, first class.
Great Service, not too pushy.
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