We believe in offering great customer service before, during and after the purchase of your new car. Whilst we believe that we're doing it right, there's only one way to truly make sure - and that's to ask the customers themselves.
Really good customer care. Thomas was great. Made the whole process simple. Subsequent questions were answered quickly. Car looked beauts.whem we picked it up, well valetted inside and out
Very quick and easy process. Friendly sales person. You don't have to do anything but from my past experiences I expected a bit more discount or free something thrown in but didn't get anything.
Marvellous service. Nothing was too much trouble for Tom the salesman. Highly delighted in all aspects from first seeing the car to collection.
Fantastic experience from start to finish, was met by one of the staff called Thomas who was knowledgeable, friendly and not in the least bit pushy. He explained exactly what to expect and delivered as promised.
It’s easy to look around and keep social distance. Excellent sales people, who made us feel important. Ian was really helpful, and made the purchase uncomplicated.
Didn’t get a hard sell from the team. Quick decision agreed on part exchange value. Dealt with Lee and David and upon driving nearly 200 miles to collect our new car met reps in person. Helpful and informative. Good car purchase experience wouldn’t hesitate to buy from Direct Cars again.
Excellent experience. Staff, Ian & Lee very helpful. No pressure sales or finance pushing. Car in 1st. class state, 12 months MOT & full service. Even posted me a CD left in my old car. Thank you !
Good choice, reasonable prices
They give you the keys and just leave you alone.
No pushy salespeople which makes it a pleasure rather than a core.
Only whinge is daft sticker in boot that doesn’t come off.
Service with a smile as always many thanks 👍🏼
Excellent friendly service.
Friendly, helpful staff. A nice and easy transaction.
Not like any other car buying experience - friendly, honest, approachable and knowledgeable... Tom Breeze was fantastic to deal with - top class customer experience. Would definately recommend to all wishing to purchase a used car.
Excellent service from Thomas, many thanks.
Very good, really not pushy which I appreciate. Allowed to take keys and look fully round the vehicle. Very impressed, would use again.
Excellent service, great choice of cars, no pushy sales people,
would high recommend
Good service, Ian took care of us from first looking for a car and followed through to the purchase. Excellent service.
Plenty of selection to choose from, and pleasant overall buying experience. However, the brakes still sound rough/noisy (because the car was stationary for so long during covid lock down) when I was told that this would be remedied as part of servicing the car prior to purchase.
Very friendly service from start to finish and all hassle free.
Very good, helpfull service. Covid 19 safety measures excellent. Mr Ian Whiting who dealt with our purchase was very curtious, helpfull and provided an excellent service from Direct cars. Will recomend Direct cars to anyone looking to buy another car. No pressure put on us at any time to buy. 👍
Very helpful staff
Very happy with the response and dealings with the staff member we had.
Pleasant experience no hard sell. But very efficient.
Very helpful and despite Coronavirus I felt very safe dealing with Direct Cars.
Just purchased my new car Brilliant service from the staff from start to finish and love my new clio.
luvly car the staff were very helpful.
We bought a lovely car from direct cars, it was a smooth process, and the final checks before they release the car was very good.
Very helpful a positive experience
Very professional and knowledgeable staff. No pressure or hassle when looking at cars. Staff made themselves available as and when required.
Went to look at a car got seated straight away and talked about it and signed for it there and then. Signed every thing on the Saturday and picked up Wednesday. They did us the mot for free because it was due and a proper valet in and out couldnt be more happier
Easy car buy
Staff very helpful and pleasant could not do enough for you
Treated like royalty, excellent service
I found my experience quite a pleasure. I wasn’t pestered at all and left to mooch around looking at cars. Once I had found my choice I went to the sales reception and took it from there. All the staff are really friendly and make you feel welcome. They explain all your optional extras (delivery package / Warrenties). 4 days later I was the proud owner of my new car. They also make part exchanging easy. I will definitely use them going forward.
Bought a Ford Kuga Vignale on August 20th. Excellent service from the initial viewing, right through to collection, Ian Whiting was the Direct Cars sales representative we dealt with, Ian was kind courteous and very knowledgeable throughout, and never pushy, will definitely use Direct Cars again and hope Ian is there to help us
Brilliant and professional service and totally hassle free would highly recommend
Great service, car was as described and advice and service from Tom Breeze sales advisor was outstanding. Would thoroughly recommend.
Lee A was so lovely and welcoming to us at our first experience of getting a car on finance. Wasn’t intimidating and explained absolutely everything! Couldn’t recommend him and direct cars enough
And Tom was a great guy
Never had a problem when buying from direct cars, No pressure, straight forward, no big talk. And plenty of choice.Have my cars serviced and mot with them..
Help when needed . Not pushy.
Just purchased a new car and the salesman ian whiting was excellent....
Made the experience pleasurable... Especially in these strange times..
Experience to bye was very good ,only exception was ,no outside test drive,
Other operators do let you go on test drives ,by applying trackers to the vehicles.
No fuss, straightforward service from the sales guys. No pressure selling or incessant phone calls. Delighted with the car, first class.
Great Service, not too pushy.
Really pleased with my new car 🚙 bought from Direct Cats Sheffield.
Easy to part exchange, start forward transaction and a great car. Would definitely recommend this company😊
It is quite alien to me to purchase a vehicle from an operation such as Direct Cars. However they were selling a vehicle that very much matched my requirements. My first contact was with 'Ian'. His answers to my questions seemed genuine and without sales pressure. I made him aware of my caution and reasons. He continued follow up my queries in a professional manner, resulting in me travelling some distance to Sheffield, meeting Ian and completing the transaction. I can only state that Ian seems a very genuine person who conducted himself in a very professional manner. Thank you Ian.
The people that I saw at direct cars could not have been more helpful Even when I did things wrong they reassured me guided me through things
I am completely satisfied with your excellent service and would have no hesitation in purchasing another vehicle from you. Thank you.
Excellent service, pleasant and efficient
Tom made everything so easy (especially at a difficult time with covid).Can recommend!
Found the sales person was very abrupt and unhelpful first time have bought a car and was not a good experience
Fully understand covid-19 have restrictions but being pleasant and helpful costs nothing.
Friendly and efficient
Fabulous service despite the current situation.
Very helpful. Thank you to the whole team for all your efforts!
Staff are very friendly and helpful
Couldn't be happier with our experience at Direct Cars with Tom. We were well looked after and the whole thing was very smooth, both the new car and part exchanging our old one. And we're very happy indeed with our new car, which is everything we wanted it to be. We love how well turned out it was too, with a clean MOT and three new tyres.
I recently bought my new car from Direct Cars and everything from start to finish and driving away was easy. I highly recommend.
The experience was very very good. No hassle while looking around the cars available. Lee the sales guy was very down to earth and at no point are any sales pressured.
I would recommend Direct Cars with no hesitation.
Straight forward no hassle dealing.
Great service, very helpful and kind staff, made buying my car easy and quick.
Very professional and very quick got the car sorted on the same day
Score would have been higher if the car had been supplied with mats. Little things count. Mats were in the boot of the car initially but on collection there were no mats. When i queried it i was told that if there were no mats either inside the car or in the boot then there wern't any. When you're spending £11.5k on a car you at least expect mats front and rear.
Good friendly service
We have just purchased our 2nd vehicle from direct cars, the sales man Ian gave us the freedom without any pressure to look around the car and answered all our questions, he was really friendly while staying professional too. I would recommend direct cars to anyone without hesitation.
I like how you are not hassled when looking at cars. It was a strange situation with coronavirus happening but I was pleased with how I was dealt with
Very swift efficient service made me feel welcome .no surprises
Very helpful. Made sure I understood everything that was being spoke about. Even with Covid-19, made me feel comfortable ensuring everything was clean and sanitised.
Great service as always, this is my second car from Direct Cars and will definitely use them again.
We have been using direct cars for 16 years and don't intend to change. Its the best place for cars. We always deal with Ian Whiting. We trust his opinion and he always looks after us. We like the relaxed nature of direct cars. Nothing is too much trouble. Highly recommend.
Great priced cars with a great sales team.
Was very good would recommend them .We didn't realise had to make an appointment but they fitted us in.
Everything went fine apart from going to post office in Sheffield that was closed so could not tax car that salesman said was open on a Sunday
Found a few issues on car when we got home but not that bad
When we got there you told us you only had one key when 2 in advert
If I had not had to drive three and a half hours to pick it up I would have waited and since found out its a recall
Buying a car is not something that I enjoy doing but Direct Cars made it easy and with less fuss. Lee dealt with my part exchange and the buying of my Hyundai and he was easy going, courteous and more importantly not at all pushy unlike other car sales I have visited and been put off by. If their after sales is as good as their sales I will definitely buy all my future cars from Direct Cars.
No pushy salesmen, very helpful and easy purchase.
Very helpful staff. Very easy to deal with and would not hesitate to refer them.
I was very happy with the service I received . I would recommend them .
The sales person I dealt with was very nice. I had a budget I couldn't go over and he showed me cars that were within my budget.
Previously when buying cars I have said my budget but have still been shown cars that are more expensive.
He was also very helpful with questions I had after I had made the purchase.
Overall a great and pleasant experience
Initial contact with salesman (name unknown) very disappointing. Didn’t seem interested in making a sale so we left. Later rang to complain, as we were really interested in the car. Spoke to Dave Milnes and he couldn’t have been more helpful. It was plain sailing from then on. A pleasure to do business with him.
Excellent service under covid conditions. Very pleased with the car we purchased.
Very friendly service always helpful car clean and ready on time really impressed would highly recommend direct Cars to anyone
I bought my last 3 cars over the years from you always been satisfied&no problems with the cars
Very good no messing about in and out second car I have bought , still waiting on hand book posting though .
I have always bought my cars from direct cars and always satisfied thank you.
My family have had quite a number of vehicles from Direct Cars over the years. However, this time has been the worse experience I have had with them. I understand things are strange and not normal practice at the moment but the representative showed absolutely no interest in us at all. He came across blunt when we asked questions about the vehicle. Not the best service I’m afraid.
Front to back, no hassle. Straight forward process, supported with excellent service. Thank you Lee. 👍
Amazing service every time I go for a nice fresh car . . . Staff are brilliant, service team are always happy to help. I will be buying cars from them for a long time :)
I had decided to change my car earlier this year but when lockdown started, I thought I'd have to wait. Direct Cars were very good, opening as soon as they could with all necessary precautions. I found a suitable car online and arranged to view it. At the time I was due, it was sanitised and ready; I was able to drive it round the car park. The staff were friendly and receptive to questions, the whole process was easy, straightforward and value for money, there was no haggling about the value of my trade in, just a quick HPI check, which they showed us and deal done. Great experience.
Excellent choice of cars, fantastic service from the sales staff.
Keep up what you are doing
Sales team very good and helpful no pressure just happy to help
Quick and efficient service. Would highly recommend.
Changed my opinion of car salesmen, which I have to say was pretty poor.
Dave Milnes was polite and courteous, not pushy, we had a good car buying experience.
Good vivid practice
Brilliant from start to finish under very unusual circumstances
We were dealt with very friendly staff and had no problem with the purchase of our 3rd vehicle that we have bought from Direct cars
Great customer service, always kepted me informed of the process of my car, very professional and friendly service, this was my first time buying from Direct Cars, will definitely be buying from them again and recommending to my friends and family. Thanks Direct Cars Sheffield.
This is the 3rd car I've purchased from direct. You always feel welcomed by colleagues there, Tom was a great help throught the sale with David being is cheery self and its always great to talk to Zed even though under the circumstances this had to be over the phone. All top blokes
Great service and great experience
Very happy with Car purchased, good deal i think, and they did what they could to provide test drive all be it short during these strange times, also made sure car would clear my awkward drive way by sending driver to my home to test this.
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