We believe in offering great customer service before, during and after the purchase of your new car. Whilst we believe that we're doing it right, there's only one way to truly make sure - and that's to ask the customers themselves.
Very good communication, they are sorting out teething probs with TPS sensor etc , good to take out warranty on car which i did.
Very helpful & straightforward.
Particularly the help and friendliness of your salesman.
Friendly and helpful team! Really happy with my new car! Thanks!
Everyone who I dealt with was very friendly & helpful
Received excellent service with no pushy sales people crowding round you. Left to look at cars in peace.
Fantastic service
The whole experience was made so much easier
Darren Martin was absolutely fantastic and made sure i got the car i wanted
Excellent all round
Jack Oakley made the purchase very easy. Explained everything and answered all our questions. A very pleasant process.
Friendly helpful informative service from Shaun. Hassle free purchase with good price on trade in.
Very helpful there let you look around without been in your face, I think there should put automatic cars together it would be helpful.
Easy to deal with, great customer service. 10/10
Good communication good price on px very happy with service all round
The service we got was second to none and I would have no problem in telling friends and family about direct cars
So pleased from start to finish. The car was exactly as described, open and honest salesman, amazingly quick turnround to suit my shifts.
Would recommend with confidence to anyone wanting peace of mind and quality.
Very pleased with the Direct Cars service: friendly, helpful and hassle free. Would definitely return and recommend to others.
Very friendly staff and so helpful and true to their word this our second car and after sales very good
Very helpful. Not at all pushy,
Great no haste experience- made the whole transaction straight forward
We found the salesman Jack to be very helpful and not at all pushy, which we really appreciated as buying a new car isn't something I find particularly enjoyable. Jack made the whole process as smooth as possible. Thanks Jack
Good experience. Sean Palmer very helpful and polite. We are pleased with our purchase and would buy from Direct Cars again.
Good service overall, happy with the vehicle.
I would 100% recommend direct cars regards the vehicles and customer service. Darren was outstanding, efficient and helpful and nothing was too much trouble. We can't thank them enough for a super friendly and efficient service.
Thank you Direct Cars.
Brilliant service ,very friendly and helpful staff and good quality cars ,just bought my dream car from them and couldn't have asked for any more .Would definitely use direct cars again in the future
Brill, the gentleman that we dealt with was excellent.
Easy to deal with without the pushiness of normal car showrooms. Jack was very helpful and understood what i wanted from the start to finish. would highly recommend and reuse.
Excellent service from start to finish & a big shout out to Dave Milnes who sorted my tax out for me
We have been using Direct Cars for many years. They never disappoint. Ian, the sales advisor is absolutely brilliant and the whole transaction went smoothly from start to finish as always.
Would recommend this company to anyone.
No hassle very helpful and very obliging especially nick Wardle and Debbie Shaw service controller
From the moment we met Sean Palmer at the Sheffield site, we felt comfortable and confident he would look after us and we never felt under any pressure. It's not easy buying a another car when you have been used to the same one for 15 years, so we were out of our depth a bit. Sean was really polite and friendly and listened to what we didn't want and also that we preferred another Peugeot 308 and we got exqctly what we wanted. Sean gave us a very fair price for our trade-in Peugeot and the transaction was sorted satisfactorily and we arranged to pick our new car up at a time that was convenient for us all.
I cannot recommend Sean enough, he was really great and a credit to Direct Cars at Sheffield.
very polite salesman kepted me updated throughout the process
I am very pleased with the service from Direct Cars.The salesman,Shaun Palmer was polite and efficient and helpful in every way. Nothing was forced on to us and our questions were answered truthfully. Excellent.
Direct Cars was recommended by a friend.
*Left alone to look at the cars. *Approachable, friendly staff.
*Smooth process with the purchase of my lovely car.
Overall great service with car salesman nick, allowed me to view and test drive the car. Quick transfer to arrange all paper work and setting up payment.
Cant fault them, friendly helpful sales staff and purchased car beautifully prepared on time which we are really pleased with
In my opinion, straightforward and pleasant experience. No pushy salesmen, no pressure to buy and no haggling over price. Process is very transparent and makes car buying a pleasure.
Very happy with our car even more so of the service from Shaun , talk about bend over backwards for us nothing was too much trouble , lovely guy .
This was our first buy from direct cars and now I'm asking myself why ?
we found the salesmen very good, not pushy or in your face so you could make your choice and then ask the questions you needed to know. The salesman (Ian) did everything to help us changing private plates and was very knowledgable would recommend Direct Cars to anyone.
Very straight forward part exchange and purchase. Very little paperwork, friendly sales staff and very good communications. Collected car and really happy with purchase over the first few days of ownership.
Great service, nice and quick despite lots of forms to complete and Darren couldn't have been more helpful, even though I was buying something at the cheaper end of the market I still felt important.
Staff very knowledgeable and helpful. Went the extra mile to help. Efficient service and good communication. Completely happy and when my husband replaces his car we will definitely come back. Thank you
I was very pleased with the service from Direct Cars and Andy in particular. They contacted me timeously and were always helpful. Even after I bought a car, I was phoned the next day to check everything was ok!
It was worth the 50 min drive for us to go and have a look at some cars at direct cars.. We had got a car in mind from the website.. We saw the car and Ian the sales man came and zapped it open and then left us with the keys to look around the car and start it up etc...we liked the car so we went into the building to talk about it Ian was waiting for us and in a friendly relaxed atmosphere with no hard sell on extras you could purchase if you wanted.. (we choose not to) we purchased the car... We picked the car up the following week with once again a relaxed atmosphere while sorting tax etc out... We had previously walked out at a main dealer due to them trying to push extras etc on us... I would definatally recommend direct cars
Great service, no hassle, no push to buy. Mr Milnes was very professional and supportive throughout the sale. Mr Phil from finance department was also very helpful. It was a smooth journey. Would highly recommend. Thanks Dave
Great experience allowed to take time with each car I chose to look at and never once felt pressured to buy anything all the staff were courteous and Rob who l dealt with was top notch very pleasant guy to meet and made you feel at ease thank you
This is the second car I have purchased from Direct Cars. I went back to them for my new car as I was highly satisfied with the excellent service I received the first time. They provide a highly professional service. I would not hesitate to recommend them.
Overall was good but not willing to negotiate on trade in or price paid for new car. Then i was charged £50 for new number plates with direct cars logo on.The original plates would have been fine. Thought it was a bit cheeky to charge me for your advertising. Also no mats supplied with car. Penny pinching mentality. The sales adviser was very good and helpfull.
We had a great experience with Direct Cars. Shaun was just right, he gave us space to make our decisions but was still attentive. We made a fair deal and we are delighted with our new car.
I have bought several cars and Shaune has been as helpful as always thanks
My daughter has now got the car of her dreams she's delighted with it
Nobody hassling you and very professional salesman.
Good experience from the first phone call to collecting the car
Nice atmosphere, very good and helpful sales rep Jack, I was quite impressed. Initially 5 stars.
Also happy with the car now.
There is a big but!! See my initial email below.
Well after all of that and considerable inconvinience and cost which has not been completely covered. I have been reimbursted for the 12v battery which was the main cost. It is such a shame that I was unhappy, not sure what went wrong. I would recomend direct cars again with obvious reservations.
Jack,
After picking up my car and driving it to my caravan in Staffordshire, I am very annoyed by a couple of things, both battery related. These should have been rectified before I picked up the car from you!!!
1. Key batteries.
On my test drive I pointed out that a fault was showing relating to keys.
When I picked up the car I mentioned this and you said they had been changed.
Today my wife was stuck in cold pouring rain outside Tescos because the key she had did not work.
I went in and purchased new battery, replaced it and it worked fine. It was obvious the old battery was worn out.
Just as well that I knew what battery was needed and that I knew how to change it, if not it would have been an even bigger issue.
2. Car 12v battery.
As you are well aware, on and before test drive the battery was well below voltage and showing warning to that effect.
You said it would be OK once the car had been run for a while.
After a long drive to caravan, the battery is still giving low voltage warnings. This also means that the function of the car is sub standard. i.e. radio don’t work without engine running, stop start does not work, keep getting warnings. I also suspect this is having an adverse effect on MPG.
Why was this not rectified as part pre delivery check?
I suspect it needs a new battery, why was this not done!
It is shame that your really good overall service has been ruined by the above. I will give you a call tomorrow.
We're sorry you were not satisfied with the level of service you received.
After you raised your issues with us, we reimbursed you for the car battery.
The batteries in the remote keys were definitley replaced before delivery, but it appears the new battery in one of the keys was faulty.
We hope that all the issues are resolved, and that you are now enjoying your new vehicle. If you have any further issues however, please do not hesitate to contact us.
friendly staff,no pressure at all to buy
will recommend
Really relaxed experience as always.
No hassle from salesman, finance put together a package which worked for us & very happy with our purchase.
4th car bought from here & when it's time to buy number 5 we'll be back again no doubt.
The staff members Jack and Ian were exceptionally pleasant to deal with (10/10) but I am disappointed with my purchase as I have discovered a bodywork issue which I didn't spot when I bought the car - there has previously been a poor repair done on the n/s/f wing (which I'm sure Jack wouldn't have been aware of)….. but at certain angles it spoils the car and will affect the resale price when I come to trade it back in with you so I have to say I have gone from highly delighted as I drove away to less than delighted now I have spotted the fault. I was sooo impressed with the car and with Jack that I obviously didn't scrutinise the car (didn't think I needed to to be honest as Direct Cars are known for superlative quality cars)(father in law had three from you).
We are sorry you are not fully satisfied with your purchase.
Jack has received your message about this issue and has attempted to contact you twice, but has been unsuccessful.
Could you please arrange to visit us so we can inspect the vehicle?
Good selection or cars, Shaun was very polite and efficient answered all questions professionally,would buy from again
Had a helpful salesman called Shaun- felt like he did as much as he could to accommodate. Plenty of choice with 100’s of cars although I knew which car I was viewing. Would recommend.
The whole experience of buying a car from direct cars was easy from start to finish. Shaun was really helpful and pleasant and not at all pushy (which I have experienced most other times I have bought a new car!). I would highly recommend chosing direct cars for your new car purchase.
Very helpful staff would recommend to friends and family
Very pleased with service & ease of purchasing my new car
Helpful. Fantastic, friendly service. We always use Direct Cars.
What a smooth and simple purchase- I love my new car! Shaun was brilliant and really put me at ease when I tried my new car. Would definitely recommend Direct Cars and will be going back for my next car.
Absolute pleasure to deal with, from start to finish. I viewed the car online as I live a three and half hour drive away from Direct Cars. I was assured that the car was as good as the photos showed online. It was. The whole experience from first contact to collection of the car was excellent. For the whole process I dealt with their sales representative, Ian Whitting, who could not have done anything more for me, thank you Ian. Highly recommend this company, if you are in the market for a new car.
Only went for a look and ended up buying a car. Car salesmen appear to have come a long way since last time I bought a car.
Fantastic service as always Dave was as good and efficient has he has bee with
all my purchases from Direct Cars.
Can't thank Tom enough for his help with the purchase of my new car. I didn't encounter one single issue, it was a seamless and timely process. No expense was spared to ensure the car was of a very high standard for when I collected it.
Thank you
Really happy with service Andy Benton sales advisor was a lovely pleasant man. Happy with car and cost.
The staff were extremely helpfull,especially Jack who dealt with me,good customer satisfaction from me and my husband,will definitely recommend to other potential car buyers.
This is our fourth vehicle purchased from Direct Cars. On each occasion the service has been truly first class; very courteous staff, and excellent trade in deals. We would not purchase a vehicle anywhere else.
The man who helped me was absolutely lovely, it was my first time buying a car from a dealership but he made me feel really comfortable, he wasn’t too pushy but still let me know about everything I needed. I left very happy and I just want to say a massive thank you to nick for all his help!
A very happy and pleasant experience. No high pressure salesmen. Having made my mind up the sale was completed with no fuss or stress. Thank you Direct Cars
No pressure agents and accountent fine would highly recomend car fine 10 out of 10 well done to your team
Hi this is my 3rd car from direct cars aboustly magic to do business with salesman a one thanks
Love my new car picked it up 21/1/19
Found the staff very helpful and professional and very friendly would definitely recommend Direct Cars
As a returning customer we had, yet again a great experience. Staff were friendly without being too pushy. The service was excellent. Everything ran smoothly, everything was explained clearly and all promises made were kept. Staff took the time to welcome you everytime you entered the building, even the staff who weren’t directly attending to you. One of the staff even remembered serving us with the car we were trading in from 5 years ago.
As a customer service manager myself, these would be the qualities I would expect from my staff.
If I was to add one comment, my wife recently bought a new car from a Hyundai garage. They had coffee and fresh water available at all times to customers, free of charge. This was a great touch, and one to think about for Direct Cars. Nothing makes people more comfortable than offering a drink. We did buy a drink from your machine while we waited for a test drive and 50p doesn’t break the bank, but when you’re spending the amount of money we were a free drink would be a great bonus.
Thanks again for another great experience.
Very efficient
Very good and friendly customer service
Car PDI’d before pick up, found out the next day there was a crack in the windscreen. Also car had to be returned to replace shock absorbers as the ride was terrible but the car passed PDI with no mention of faults? Repairs were carried out with minimal fuss though, still has crack in screen.
Really good experience, sales person really helpful - small problem with a slight dent in the car which I am assured will be resolved at my convenience - will certainly recommend
Excellent service, no pushy sales and great part exchange for my previous car. Left alone to make my own decision, would highly recommend.
Great service, very friendly, everything ready on time. Thank you.
Jackpot, Finally dealing with Mature Professionals and none of those juvenile cowboys! Excellent choice of cars which are priced well.
Great service. Very friendly and helpful staff. Would use again.
Excellent service. Knowledgeable selling staff. Quick and efficient
My first experience of dealing with direct cars was excellent. I was left alone to make my decision, and a price match with another major car provider was achieved without any difficulty at all. The salesman. Andy Benton, treat us with care and professionalism and met our requests with positivity and nothing was too much trouble for him. All the staff we spoke to were very friendly and knowledgeable and I would have no hesitation in recommending this supplier to others and will certainly use Direct Cars again in the future.
Great services and l would buy another car from them
Great service from Sean! Would highly recommend!
Highly recommend, great choice of cars are great prices! No pushes sales people but they are there if you do have an questions! Made my car buying experience a pleasure to do!
I’ve had 2 cars from Direct Cars and my cars have been extremely reliable. The staff there are friendly and helpful. Not the ‘pushy salesman’ type at all. I got a fair price part exchanging my old car. Will be going back when it’s time for my next car.
the salesman who sold us our car was very good and two days after rang to ask if we were happy with the car so we were very happy with the efficiency and service that we got from buying a car from you
We have just purchased our third car from Direct Cars and are absolutely delighted with it. The customer service experience is excellent, efficient and professional, yet friendly and approachable too. Each time we have been served by Ian Whiting who is an absolute pleasure to do business with. We will most definitely purchase from Direct Cars again. I cannot fault them.
All great so far
Top Quality Car dealer - very happy experience.
Saw the car I was looking for at a good price but we live 140 miles away. Spoke to Sean who put our mind at rest that if we reserved the car and found it unsuitable then we would be refunded.
Drove up and immediately offered hot drinks and car keys to examine the car ourselves without any pressure whatsoever. No problems with test driving it later so bought it.
Throughout the day we were treated like honoured friends. Offered optional policies and given a good deal on 3 year mechanical insurance so took that.
As we drove away I had a tyre pressure warning light which they immediately attended to and explained how it had appeared (not reset earlier when tyres were inflated).
I am writing this review several days later and the car is a dream.
Very happy customer - many thanks to Sean for his patience and hospitality to us. Would have no hesitation recommending Direct Cars and when my son and daughter require a car we will definitely be checking out Direct Cars.
I liked the setup at your show area. Being able to walk around and view all the cars and see the details clearly displayed in tbe windows. Only when we were ready to speak to one of your sales people did they get involved. Tom Breeze was our contact and he handled all of our questions and the test drive very well. We were very happy to buy the car from Direct Cars. Ken
Great friendly professional service quality car great service highly recommended
Absolutely no complaints, your Sales Advisor, Jack Stoakley, was extremely helpful and dealt with all my queries efficiently and promptly.
Regarding recommendations, this is the first time that I have purchased a car from you,
but twice in the past I have assisted my son, a solicitor in London, in selecting a car from your stock whilst in Sheffield.
Shaun helped me so much on the purchase! Would highly recommend him to any first time buyer!
Friendly service
Very friendly staff. Go out of there eau to help you get a good deal.
An excellent selection of vehicles available at a good range of prices. Staff were very helpful, with good knowledge of the vehicles. We would consider visiting Direct Cars in the future.
I was well attended to. The sales person Robert was very friendly, he explined everything to me and also answered all my questions as this is my first car in the UK.
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