Customer Reviews

Excellent, we did have a problem with a vehicle bought from them, not in any way their fault and it was resolved properly. This was also a long distance sale. Would not hesitate to use them again. Special shout to Debbie at services, absolutely brilliant.

Excellent from start to finish could not have done anymore Nick Wardle really looked after us.

Great experience at Direct Cars. No hard sell and the purchase of my new car went through perfectly.
I usually dread dealing with car salesmen but this time I had an enjoyable experience with nice staff

Very good service, from start to finish, they leave you alone to look at cars and give you keys to look at cars by yourself.

Very helpful staff made buying a pleasure and the car was exactly as described and then delivered by a very nice professional driver great business

I have bought my last 3 cars from Direct Cars. Which really speaks for itself. They have a large choice, you can view online and then come and have a look when yoi see something you are interested in. They are not at all pushy you are free to have a look on your own, and make yoir own mind up. Which as a woman matters as this is not always the case. They offer a fast and efficient service and are very easy to deal with. I also take my cars for them for servicing and MOT and have found them to be fair and efficient.

Great selection of vehicles on display. No pushy sales persons following you about which is great. My second car bought from here and both occasions have been simple and straight forward. Shaun Palmer the sales advisor we dealt with was fantastic.! He took the time to get to know us and sorted the minor issues quickly you couldn't fault his customer service skills, he is a credit to your company. My only problem was the postcode of the site, it takes you to the back of the store where you are unable to gain entry no real issue as such as the guy on the gate helped us out. Maybe "what three words" would help.

Start to finish very compatant sales people. Mr Thomas breeze excellent choice of vehicles.

Without prejudice Fine lot. No nonsense Our 3rd car therefrom Recommended

Excellent dealer. Unfortunately I had a problem with a car that I'd purchased, but Direct sorted very fast and very helpful.

Brilliant customer service from all staff, Shaun was really lovely, friendly and professional.

Sales people and service excellent. Purchased cars previously from Direct Cars.They were all reliable and good value.
After sales services have also been first class.

Very pleased with the service I received when buying my car last week. Tom Breeze was very helpful, friendly and patient when answering all my questions! This is the third car I have bought from Direct Cars and have always been satisfied. Would highly recommend.

Tom, nice and polite and friendly, ashame we wasn't offered a coffee.

Excellent service. Pleased with car presented in immaculate condition. No hassle. Buying a pleasure.

The thing we liked was the fact that no one pestered you when arriving there, but when we needed help it was there.

Very good experience.Was left to look around then given good advice from the sales representative. Pleased with the purchase so far.Thankyou

Very good choice of cars their staff are very helpful and friendly The whole process from start to finish was easy to understand and follow

Great service and the car was well prepared when I picked it up

Staff were very friendly and helpful. Found the perfect small car in exchange for my old car. The overall process was made straight forward. Had a few small issues with the car after purchase and this was soon dealt with whilst covered under warranty.Would be better if a 3 month warranty came as standard rather than the one month. Overall very pleased with the whole sale and exchange.

I got a lot of help finding the car that I wanted, then everything progressed very smoothly. Altogether a very pleasant experience.

Great service ,no pressure. My only negative would be ,having to look in every car to see which was manual or automatic.
A large A on the windscreen would have been enough to give a 5* review.

Shaun very friendly and nice seller. The car meets expectations. We are so happy. Recommend 1000%

Thank you Direct Cars!!!!

Found a car online at this dealership and Shaun took on the whole sales procedure. From the moment I was in contact to the moment I had the keys in my hand Shaun was very friendly, honest and helpful. From start to finish took just 3 days and in that time the car was given a full MOT with no advisories and a full service along with a complete valet.
Upon arriving at the dealership Shaun welcomed me, got all the paperwork sorted, checked my part exchange (which they gave a great price for) and walked me to my new car to inspect. Once I confirmed I was happy with it, Shaun had the paperwork signed, road tax applied and I was heading back home in my new car in no time at all.
The dealership has a huge range of vehicles and at very competitive prices. Add to that the fantastic service and I can easily say I will return there for my next purchase. Great experience and great service!!!

I have now had 5 cars from Direct Cars and every time I have received excellent service from them.
I would highly recommend them to everyone.

All of the staff we dealt with were very helpful and friendly

Excellent service. Brilliant staff.

Loved that I could browse all cars without a sales person following me round
I had 2 hours asking for keys to different cars till I found the one I liked
Sean my salesman was brilliant
The only downside which marked it down
There were a few faults when I drove away this wasn't a problem. The lady had a patronising manner and shut me down and did you give me confidence. After leaving the car and not hearing anything after several hours I was told she would ring when there was something to tell me

Ideally having bought a car and only driving 3 miles for the clutch to go I would expect a curtesy call and not to chase and be fobbed off

Again Sean was fantastic the car apart from a hiccup fabulous
It won't put me off buying again as I have bought two new cars from you in the past

Excellent and easy from start to finish

Very good interface with sales rep given keys to the cars that I wanted to view left alone to take stock of the cars I was interested in
Sales rep really helpful and obliging very receptive to my request and questions made the process very easy all in all sales rep very good ambassador of your company

This was my first encounter with Direct Cars and up to now has proved to be a very positive experience.
Nick dealt with the sale and was very helpful both with the sale and documentation (the car required a change in taxation class). Nick also supplied a rear number plate for my caravan.
The only downside from my point of view was the distance I had to drive to view and subsequently purchase the car (170 miles) but other than that I was well pleased with the experience.

Very friendly and helpful sales people. The no sales pressure makes a refreshing change from the usual pushiness at other car sales. I would highly recommend you.

From start to finish, everything ran smoothly.
Ian looked after me and informed me of everything I needed to know.

Had three cars off them in the past. No problem s. Relaxed easy going, no pressure. Good to deal with.

Very good and very helpful very satisfying experience thanks.

My third vehicle from Direct Cars
Really pleased with the car and the service given

Top marks for great customer service from Shaun & Gareth. Came in with lots of questions which were sorted instantly. Found a car we liked, did the deal on the spot. That is the way to sell a car. Well done fella’s.
Regards from Kev & Ray

Friendly efficient service. When we needed help it was instant.

Brilliant from start to finish special thanks to Tom and Phil

Found the ideal car after 6 weeks of non stop searching.

Nothing was too much for Ian and Debbie! - Customer service second to none!

Sorted me out! 100 miles drive to pick it up was more than worth it.

Recommended to my mates ect!

Cheers guys! My family are on your site as we speak!

Absolutely fantastic service, no pushy sales men no insults given regarding as to what they offered for my vehicle as a trade in, listened to me as a customer and fulfill my needs. 100% happy with the deal would highly recommend Direct cars to family and friends.
Also Ian was such a gentleman and made the whole experience a pleasure from start to finish.

Brilliant service with the second salesperson. Fast and very pleasant and helpful

Excellent purchase process and went the extra mile with the pre delivery service items.

After one week of using the new car, I am happy.

When I first looked around on my own i was really pleased to not feel pressurised at all. I took photos of a few vehicles to discuss with a friend, who subsequently visited with me to explore further.
On making my decision I returned with my partner and dealt with Luke. I was able to take a short test drive on the premises. Luke explained everything and had a friendly but professional manner. I did purchase some additional products and I was confirmed of collection date. It was useful to have the information in the purchase folder as to when to tax and bank transfer the balance. On pick up Luke took us out to view the vehicle to ensure our satisfaction. It is the first time I have used Direct Cars and on my experience so far would recommend them.

Superb company, with very professional people, that I did business with. Mr Ian Whiting even set my sat nav in the new car to get me home. Many thanks ☺️

Wasn't sure what car I wanted until arriving at Direct cars. The staff where very helpful and friendly. Anyway within an hour I'd seen the car I liked, the part exchange of my old car and collection of the new car was seamless, all completed within a few days. Straightforward and simple.

The salesperson and the whole process was easy and straightforward, however, on collection the car was cleaned to a very basic standard, It was dirty throughout and required a full valet at an additional cost, the driver's seat was visibly dirty as was the steering wheel and all interior trim.

excellent service friendly staff and no fuss when looking round

No hassle from viewing cars to pickup and when they said it would be ready it was this is our second qashai from here would definitely go back

Overall experience good salesman nice guy no pressure left to look in peace they have very good choice of vehicles as well after deciding on a vehicle easy transition to purchase
Vehicle Dacia Duster was well presented on collection and so far no issues had it nearly 2 months it would have been 5 stars but day after purchase when i came to use screen washer whilst away for a few days passenger side not functioning i was able to clear it after 30mins of fiddling and use of compressed air at my friends house it was obvious someone had had a go at sorting it as pipes where unattached from clips so a little disappointed it was not working minor issue and i am sure they would have sorted had i been at home but maybe buyer just take a few minutes to check everything before you drive away after purchase
Overall i was satisfied with the experience of buying from Direct cars and would recommend them

Excellent, efficient service and very helpful.

Luke was so very helpful and Jodie whilst l sorted out my finance.

Great experience through the whole process. Special thanks to Luke who helped us when we came to collect the car! Nothing was too much trouble.

Very helpful. Took time to resolve my query

Very helpful and great advice but still waiting to hear back about my parcel shelf .

We recently bought our new car from your company. The staff were friendly, helpful and there were no pushy sales people. They explained everything and were reassuring when the money was transferred. The replays to emails were quick and personal. I couldn't fault the overall experience.

Very friendly staff and good service. Got my first car within a few days, had no problems.

Bought a Citroen C1 from Ian. Great experience from start to finish. Polite, efficient and nothing was too much trouble. Everyone was very friendly and the car is immaculate. Can’t fault them and would highly recommend them.

Very pleased with my car and the service received, however I have no Jack or wheel brace in my car, so can you supply these for me as they should have been in the car when collected. Happy to collect ring me on 07490 330444.
Apart from that everything good so far.

Friendly and helpful, no-hassle staff. Nick & Jodie were a joy to deal with.

Great company to deal with. Very helpful and informative regarding car details. All details of the car exchange on the day were perfectly handled. Very friendly and knowledgeable staff. A pleasure to do business with.

Great experience for me at Direct Cars. the only dealership I've been in where there not harassing you as soon as you work through the gates ..... your left to your own devices to view the cars. they are also happy for you to collect the keys at reception and have a better look at the car you choose (still with no hovering salesman )

Very consise in their approach, great selection of cars and an overall good experience

Great service by an expert friendly team of people, no pressure, just great advice and good quality customer service!!

The complete service from start to finish was first class as was the car.
Special thanks to Ian Whiting Sales Adviser what a genuine person.
Paul W

Quick and easy purchase, helpful sale staff, nothing to complain about!

Excellent service excellent response would recommend you to everyone friendly atmosphere no pushy sales pitch

We have purchased several cars from Direct Cars and have always been more than satisfied with the service throughout the process.

Very helpful staff. Loving my car . Thank you 😊

Hi.thankyou for dealing with the car i wanted.excellent service from shaun constant phone calls to keep me updated on my car i was buying.absolutely love the car mint to drive lokks mint excellent inside and out.would deffinently recommend direct cars to my friends or anyone reading my review if you want a new car direct cars is the place to be 💯 thankyou once again

Amazing service.
Ian is a top man
Thank you

My husband and I have both bought several cars over the years from Direct Cars, and also had their regular servicing done there. We've always been impressed with their helpfulness and professionalism, and are very happy to continue using them in the future.

Friendly no pressure sales, whole transaction was easy

Left alone to browse around the cars on show. Great not to be pestered. Had a trade in valuation within 10 minutes.
Could not be mire helpfull.

Great service, I love my car!! And the price was very reasonable.

Third car we’ve bought from Direct Cars , very pleased with easy relaxed way of doing business no pressure or hard sell

Brilliant service, relaxed atmosphere, not pushy sales people unlike previous experiences, would definitely recommend, will be going again if i need another car, thankyou!

No hassle can just walk around and ask for keys for any car interested in to look around. No pressure sales either. Was a bit disappointing can only test drive cars on the land at back as can't really get a good feel of the car as can really get no further than 2nd gear.

Also disappointed not to have received the user manual with the car I purchased as I do like to look through these and get myself acquainted with everything.

Sales rep was very friendly and knowledgeable I wasn’t sure which car I really wanted and he didn’t rush me into making a decision nothing was too much trouble

Very good experience of buying my car.

Having previoulsy purchased four of my last vehicles from Direct Cars, I knew that I was in good hands. As expected, another excellent experience from start to finish with a dedicated and professional team.

Time to leisurely browse and view all vehicles with keys available on request. No hassle or pushy sales. Professional, experienced and knowledgeable staff who are very approachable when you are ready.

Shaun was superb and informative on every level. Making sure that my purchase was very easy and pleasurable. Detailed information was relayed about my purchase options with full documented information where required.

Aftersales & service were also superb due to a couple of minor issues & niggles that were dealt with immediately.

Overall an absolute 5 star service again.
Thank you.

This is my second purchase from direct cars.
I highly recommend - the process was easy and fast.
Chose my car online which had great photos and was able to test drive the vehicle that afternoon.

Love my new car! Thank you 😊

Service is very good mr shaun is nice man.He expaind every thing clearly

The service at Direct Cars was excellent, from the really helpful salesman Shaun and the finance advisor Jodie who made our purchase quick and easy and in a relaxed and friendly atmosphere. This is the second time we have bought from Direct Cars and have found them to be excellent.

Efficient and friendly. Left to look around with no pressure, for a new car for my wife

Made our recent purchase very easy!

Excellent service by Luke. Have bought previously in the past from DIRECT CARS. Happy so far with our purchase....

Sales assistant need to be more enthusiastic with the customer thanks

Great customer service. Tom breeze was fantastic would always shop there

Excellent customer service

We find Direct Cars professional and helpful in every aspect of car buying. Nick who sold us our car was polite and professional all the way through, explaining every aspect of car buying.

Excellent service with zero hassle, i would highly recommend to others

After our car was written off by an Arsonist we were out looking for another car we tried other big car retailers in the area but were disappointed in their range quality and customer service. then my son-in-law suggested we tried Direct Cars and WoW we are glad we did not only did we find a Quality car at a great price we found several we were left alone to look and decide with no input from Direct unless we required it after choosing the car we wanted we went inside to sort out the details etc where we had the pleasure of Ian Whitting dealing with us and I have to say the customer service professionalism and care we received was second to none & it was the same from Iam when we picked up our new car the week after. all we can say is if we are in the hunt for another car in the future it will be Direct Cars we go to again and will definitely be recommending them to friends and family too thanks for a lovely car and service guys xXx

very good

Very welcoming on arrival helped all way through my finance deal and settlement on my old car and on collection of my new car was more then happy with how it turned up like a1

They create a good environment in which to buy/part exchange your vehicle.

Brilliant made it so easy to buy my new car relaxed and very friendly

Very good from start to finish very friendly sales people.

I found everything very good and staff very helpful and soon got everything sorted