We believe in offering great customer service before, during and after the purchase of your new car. Whilst we believe that we're doing it right, there's only one way to truly make sure - and that's to ask the customers themselves.
I had decided to change my car earlier this year but when lockdown started, I thought I'd have to wait. Direct Cars were very good, opening as soon as they could with all necessary precautions. I found a suitable car online and arranged to view it. At the time I was due, it was sanitised and ready; I was able to drive it round the car park. The staff were friendly and receptive to questions, the whole process was easy, straightforward and value for money, there was no haggling about the value of my trade in, just a quick HPI check, which they showed us and deal done. Great experience.
Excellent choice of cars, fantastic service from the sales staff.
Keep up what you are doing
Sales team very good and helpful no pressure just happy to help
Quick and efficient service. Would highly recommend.
Changed my opinion of car salesmen, which I have to say was pretty poor.
Dave Milnes was polite and courteous, not pushy, we had a good car buying experience.
Good vivid practice
Brilliant from start to finish under very unusual circumstances
We were dealt with very friendly staff and had no problem with the purchase of our 3rd vehicle that we have bought from Direct cars
Great customer service, always kepted me informed of the process of my car, very professional and friendly service, this was my first time buying from Direct Cars, will definitely be buying from them again and recommending to my friends and family. Thanks Direct Cars Sheffield.
This is the 3rd car I've purchased from direct. You always feel welcomed by colleagues there, Tom was a great help throught the sale with David being is cheery self and its always great to talk to Zed even though under the circumstances this had to be over the phone. All top blokes
Great service and great experience
Very happy with Car purchased, good deal i think, and they did what they could to provide test drive all be it short during these strange times, also made sure car would clear my awkward drive way by sending driver to my home to test this.
Quick, efficient service, good range of vehicles, friendly staff, excellent!
Very good experience all round. Although the valet of the car wasn’t up to much in my opinion. I’ve had to clean it all again myself. But other than that all good. Would 100% recommend.
We bought a car from direct cars just as they were opening again. We found them to be very professional and extremely well prepared for the social distancing regulations. The whole experience was exemplary and we would definitely use them again. Also the car we bought is fabulous!
Even though we are in lockdown, I was still able to pick up my new car, which I needed for work. Great service, amazing staff and felt very safe picking my car up as it had been fully sanitised and cleaned. The office was immaculate and had masks and gloves waiting if need be.
Also I was able to get information and pictures on a few cars so was really helpful.
I have bought 2 cars from direct cars and both times the service has been fantastic and down to earth no hidden costs
This is the 4th car I have bought from Direct cars over about 10 years.
Customer service is friendly and easy to understand, there is no waffle.
Tom who dealt with us was excellent.
Cars are always in perfect condition and have never let me down.
Always great value for money and p/x is fair.
Will go back next time.
Under the present circumstances I don’t see how you can improve things.
I was treat with politeness and respect, all involved deserve a big pat on the back
Wow . Viewed ,Bought Taxed and Insured a Ford Mondeo Vignale in under 15 minutes .
Sales team had everything prepared for me , observed social distancing guidelines and had the car sanitised in readiness for my viewing. .
Could not fault the way the sale went through under difficult times with covid 19! The car was in showroom condition when I picked it up.
This is the third car we have bought from Direct cars, and would highly recommend. They are always helpful, friendly and fair. We will use them again.
I found the whole experience with Direct Cars to be excellent. These are difficult times to be buying a car (corvid 19), however the sale staff kept in touch and everything from payment to delivery went really well. My thanks to Mike and Lee.
the guys in Sheffield were amazing1
A big thank you to the guts I dealt with, from making the initial enquiry to actually driving out of the gate with the car could not have been easier.
Big thanks to Lee and Tom for helping me part exchange, view and test drive my new car. Excellent service. I highly reccomend.
Excellent service ,very helpful considering what going on with corvid ,this is my 3 rd car from them
Had the car I wanted at a price that I could afford
The customer service was excellent, The dealer communicated well and financial agreements were made before we reserved the vehicle. The dealer ensured all safety measures had been put in place and we felt safe throughout the process. The car was excellent and the financial agreements made were as agreed. We are very satisfied with the whole process
I’ve bought 5 cars from Direct Cars and it’s not the cheapest place but not the most expensive place to buy a car. I had dealings with Zed and Dave and they were first class and so professional. Would always shop at Direct Cars when I need a new car.
Very happy with my car, the whole process was easy and there was absolutely no pressure to buy. Andy was great and made the whole process straight forward.
Very friendly and kind... amazing team and thanks to tom breeze he made use feel welcome. Will be back again
Very happy purchase the car and been customer last 12 year ago and changed it. Good staffs helpful
A good selection of cars for all taste's.
Well laid out and no pressure from staff.
We love our new car and pleased with the service we received from Nick.
Very friendly, professional service the car was beautifully prepared and on time for collection. We would recommend them and their sales team.No pressure sales and made to feel at ease. Thanks for such good service.
I’ve bought all my cars from direct cars and have highly rated my experience every time. This time however, we dealt with Tom Breeze and the experience was the easiest and most pleasant to date. This was midst the pandemic and everyone was excellent. Thanks again
Andy Burnham give us excellent service and was very polite and this is the 2nd car we have had from him .we will be happy to deal with him again.
As this was our first purchase from Direct Cars we were unsure of what to expect. From start to finish the whole experience was trouble free and the number of cars to choose from was exceptional. The prices were surprisingly good , they really are a supermarket. We would have no hesitation in recommending Direct cars as the standard of service was superb. Due to self isolating because of CV19 and our age we were hesitant about going out to collect our new car , not a problem for the DC team, they delivered it to our door. Well done for your great service and Thank you.
We have bought 2 cars in the last 6 months even though we have had to travel from Manchester .No pushy salesman so didn’t feel pressurised . I am very pleased with the service received and I have already recommended you to family and friends Would definitely look here again when ready to change vehicle Thank you
I’d been looking for a car for a few months. Been all over the country to be fair when I’d almost given up hope. One last check on your website and spotted the one I bought. Everything was quick and easy, extremely friendly and helpful staff no one made me feel like ‘a woman that doesn’t know what she’s doing’. Salesman Andy was very accommodating and couldn’t do enough. I did have to bring car back for wing mirror to be fixed but even this wasn’t too much trouble. Will return again.
They was very helpful and I was very satisfied
No nonsense sales, friendly and knowledgeable staff, second time I've bought a car from them, would highly recommend.
Very Welcoming and very efficient.
Good service, no hassle. Will recommend.
Ian was lovely and made the whole process very easy. Great car, great price, great service
Andy was great to deal with, no hard sell, left me to look round the car and go where i wanted on the test drive
Thort they was very tight and no movement on prices on ours and there’s also never said when did the deal that there was an infrastructure charge and didn’t budge on it
a really good experience ,with no sales pressure the staff were excellent I will go again.
We have had cars from 4 different car dealers car shop perry's and one other direct cars are 100% better then the rest from start too finish
Andy was super and made buying a car very straight forward and , he was helpful and polite
Had a problem with car not yet sorted
We bought me new car through Nick at direct cars sheffield he was extremely helpfull from the start booking the test drive right up to the end where he helped us tax the car at hand over, i was overall impressed with the price they offered for my old car and the competative price my new car was sold for. Overall very happy with the whole sale.
Amazing place, amazing people! We dealt with Sean and he was brill, a proper smooth operator and he gave us a great deal! Very happy with our new car!
Great sales service and aftercare. Would highly recommend buying a car from Direct Cars
All was well but the car was sold saying it had a full service history but it could not be proved I should have been told it may not have a full service history
And last I was offered a year's warranty and I could pay the rest of the two year plan but then I was told I would have to pay more It should have stayed the same not told the day after I had to pay 75 pounds more
Fantastic selection of cars. Brilliant service with no pressure to buy. Everything went very smoothly, very happy with my purchase.
friendly and efficient service
I would highly recommend Direct Cars. The sales reps who looked after us were extremely pleasant, and helpful without the pushy sales. It’s was very relaxed and the whole process was easy and straight forward. I love my new car it’s amazing, it drives like a dream. Thank you to you all for helping me to choose the perfect car for me
Overall we were completely satisfied with our dealings with Direct Cars, the people were helpful and friendly throughout and we are delighted with our purchase.
Thank you very much Dave Milner at Sheffield
From first contact to taking your car away the service is first class, no pushy salesman just people who listen and help
Good service , no hassle. We were able to look round without any pressure and were left to discuss our options. Salesman was helpful without any sales pitch.
This has been my second purchase from Direct Cars, and I must say the customer service here is fantastic from start to end.
Massive thank you to Assistant Sales Manager Dave and Gaz from finance for the quick and smooth transition into my new vehicle! Very relaxed and not pushy whatsoever! Brilliant.
first class sales person no rush or push
Amazing and quick service from start to finish x
Excellent service,no pushy sales people,nothing too much trouble,a great service from start to finish thanks to Nick Wardle.Love my new car.
Great customer service, very non pressuring salesman, with a very straight forward purchase procedure. All around great.
It’s lovely to walk around Direct Cars looking at the cars and not be pestered by a sales person and when or if you decide you want more information on a car the sales people are more then helpful and never pushy.
I would not hesitate in recommending them to anyone, I’m a very happy customer.
Sales man spot onwill definitely go back again
Excellent customer service I couldn't fault the service I received
Keep up the good work
Great staff,very helpful and friendly.Would recommend.
The process was really easy and the Tom Breeze was really helpful. Very happy with the time spent in store and my car is amazing. Tom did everything he could to make my car to it’s best standards and I couldn’t be happier.
My experience was quick and easy. No problems or hassle
This is not the first time we have bought a car from Direct Cars and I would not hesitate in going back to them when and if I wish to exchange my car and will recommend other members of my family do the same.
Helpful, Easy & Reliable place to buy a car😁
Great experience from start to finish no pressure from salesmen, we dealt with Ian Whiting and can't rate him high enough he was brilliant
Good selection of cars. No pushy salesmen. Let you browse in peace. Purchasing a car was easy and stress free. Would recommend them.
I found Ian to be very helpful from start to finish. I would definitely recommend Direct Cars.
Excellent service provided by Dave Milnes and Phil Heathcote. They both made the process easy and I would definately recommend Direct Cars.
Straightforward process. No problems.
Not pushy which is great, could walk round at own leisure with out been pestered.
The car itself is very nice but unfortunately the information about the car was misleading the tax was wrong the information said it was £145 in fact it was £465 and the mpg stated 56 when it's doing 33 so feeling a bit let down
Thank you Direct Cars...fantastic car and service.
Courteous and helpful service - no pressure applied by the saleperson who was very knowledgeable and well informed and gave impartial advice. Overall, a very good experience. Will certainly recommend Direct Cars.
Tom was very helpful. We felt under no pressure to buy our i10. When the car lacked an owners manual he managed to track one down and send it to us. We thought buying another car would be stressful but it was effortless. Picking up the car a few days later ran smoothly and at the planned time
Great service from Shaun. He helped us through the viewing and buying process admirably.
Good service. No hassle or pushy salesman. Good selection of cars.
Best buying experience I have had in buying a car.
Great experience.. Ian the sales rep was a pleasure to deal with and the process was smooth and efficient. Very helpful and friendly bunch and a very professionally run operation. Car was in great shape too.
From start to finish everything was spot on and handled very promptly and proffesional
Bought our shiny new Renault Cultur from Direct Cars last week. The sale was simple and stress free, mostly down to Darren the salesman who was excellent and his colleague Tom
There was no hard sell and the atmosphere in the showroom was very relaxed.
Have bought from Direct Cars before and will definitely return when buying our next car!
Very good service, no pressure, friendly salesman, overall could not have been easier to buy my new car.
Fantastic service. I love my new car
We were well dealt with by a knowledgable salesman but very upset by the financial guy when we said we were paying cash, taking no credit or insurance and his attitude deteriorated even more when we asked if we could pay on a credit card. He was very brusque as if he could not get rid of us quickly enough. We have cash for the car but wanted to pay on a Tesco credit card to get Tesco points as well as getting the extra protection one gets when you pay by visa or master card. If we had known this prior to going to pay we would have walked away and gone to a company who operate in the 21st century and are pleasant to all customers. In all honesty I will not recommend you to any of my friends who want to buy a car in the future and I will tell them you do not accept payment by credit card in this day and age.
We're sorry you have had a poor experience.
The Business Manager you dealt with did not intend to come across in the way you describe.
It is company policy not to accept credit cards, along with cash and business debit cards, for amounts over £500. This has been the case for a number of years and should have been explained to you prior to ordering, as well as being on the customer documentation folders. With cards it is due to the high transaction fees on the aforementioned types. With cash it is due to money laundering risk and our insurance.
We apologise this was an inconvenience for you, and hope you are enjoying your new vehicle.
I was highly satisfied with the purchase of my resent purchase of my car, the salesman was extremely friendly
Dealt with quickly , efficiently. Given information about waiting times. Kept well informed of progress and service staff were pleasant and friendly. Pleased with experience
Brilliant service very helpful explain everything you need to know this was second time been got a car from them would highly recommend
Having found a suitable replacement car, Darren your your Sales Advisor made the purchase very straight forward for us. It was pleasure not having to deal with any sales gimmicks just a easy purchase.
Everything was ok till I had to pay £60 for car to be checked over if you pay all that money plus £500 for deposit you shouldn't have to pay the extra £60 a bit disappointed with that.
Thanks for such great service. Delighted with my car. No pressure sales from Shaun who gave great advice and lots of time. Because of the great stock of cars, Direct Cars allowed me to look at all the suitable SUV"s that matched my price range in one place by walking around and discssing my requirements with me. Shaun returned calls, remembered who I was when I was on the phone and arranged everything for the collection day. The sales area is very comfortable and welcoming and the ladies on reception are cheerful and reliable with message taking.
My car was well prepared along with the all the paperwork.
Glad I made the 90 mile trip to choose the right car for me at a fair price. All in all, highly recommended. Thank you!
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