Customer Reviews

Wonderful service, all the staff are friendly and helpful. Really happy with my purchase and wouldn’t go anywhere else

Shaun & Dave dealt with us very professionally and honestly. I'm very pleased with the car.

We felt very let down by the fact that our car was not valeted for us. As an example on what we found lacking, was where there was mud found on the interior side of the front passenger door when the car was delivered to us, which we ended up wiping off ourselves with cold water and a cloth. We have ended up going to Halfords for the necessary cleaning agents to do the job ourselves. It is not every day that you lay out over £10,000 for something and so the moment should have felt special and not spoilt by a task that was so simply to do. This is the third car we have purchased from Direct Cars and they were our first choice, but they won't be now. The trust that was there has disappeared.

Ian, the Salesman has given us excellent customer service. He quickly responds to our phone calls and puts right any car concerns

Bit mean with the trade in but excellent service made up for this

Direct Care services were very good. After discussions with the sale representative Tom Breeze they identified the car that we were looking for.
This company is well located and have a large range of cars on show review.

Overall very pleased with the service provided from start to finish. The staff are attentive and efficient.

Darren was just great. I knew the car I wanted and he helped me by not putting pressure on me. Doing the deal was easy.

Very friendly no pressure vehicle preparation excellent sales person Andy B. Very helpfull

Easy to deal with. Very relaxed. Got what I wanted, all done in a friendly manner.

Excellent customer service. Andy was fantastic as always.

I drove up from Cardiff to Sheffield to inspect a car after seeing it on the internet.Then again a week later to buy it. The car itself was immaculate and at a good price.The service I received from Andy and Ian was excellent and answered all my questions. No pressure selling,just was handed the keys and left to make my own decision. Just how buying a car should be. Well worth the 720 miles travelled !!!

Ian my sales person
Was very good hence the reason to come back two weeks later to buy my grand daughter a car
Polite friendly and very help full staff
Well done Direct Cars

I chose the car I liked - with no pressure from the sales team - I was left to wander and look and was just assured they were there if I needed them- I approached Jason to ask for his help and a test drive- Jason organised this and also sorted out things like part exchange- I was then left with the figures to decide- again no pressure. The car was also ready for me to pick up as promised with clear advice and instructions on how to pay- it was my second experience and yet again perfect

Great service this time, third time shopping with Direct cars, first time was great no issues, second time the breaks failed on the car within a week of driving off turned out they needed replacing both disks and pads, third time no problems car is great.

The first person we met was Ian Whiting and we couldn't be more pleased. A pure gentleman and nothing was too much trouble, he'd do what was necessary to keep us informed and satisfied with his service. He told us everything there was to know about the vehicle we bought nothing was left too chance. The car was perfect in every way paintwork, engine and cleanliness. Hence 5 stars.

Great friendly service and knowledgeable staff would highly recommend

The service was very friendly and attentive without being pushy. I was left to look at the cars on my own and when I needed help it was provided. The sales advisor was a pleasure to deal with.
I would highly recommend Direct Cars to anyone.

Well looked after from start of purchase to the completed process. Ian Whitting, Sales Advisor was my main contact. Have used Direct Cars before & will probably use again, good customer service!

Friendly approachable staff, really relaxed didn’t feel pressured!

Excellent dealership. Good value and service. Personnel always friendly and helpful. I dealt mostly with Darren Martin and he was great.

Everything went smoothly and courteously as always ,have bought previous cars from here

I have just purchased a Nissan Micra I was not offered the option to take it for
a Test Run If I had I would not have bought it

Great people and fantastic service. Highly recommended.
Thanks to all the Team.

Absolutely love the service from start to finish Nick was Lovely!! All the staff were great! Thank you!

Really good customer service from shaun, looked after us really well, did the work promised upon ordering the car and even few little bits that they picked up on check, we're still awaiting a button for the drivers seat which is to be sent out in the post but other than that would definitely recommend.

I purchased a car from Direct Cars about 10 years ago and was satisfied then. When I found the car I was looking for this time at Direct Cars I was very happy to deal with them

I purchased My car from direct cars a few weeks ago, I contacted them arranged to travel to view the cars I was interested in on Saturday, and was told there and then I could pick the Car up Wednesday! Everything was hassle free, no complications & made my life a lot easier. Couldn’t rate them enough!!

Good choice of cars, sales were very attentive to my requirements and very helpful with my final purchase!

It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.

Purchase and trade-in went very smoothly. Salesman (Tom) made it a painless experience.

Always get our cars from Direct Cars as good value, a friendly service and very helpful should anything go wrong.

Brilliant service, didn’t mess us around at all and excellent after purchase service

This being my third car from Direct Darren Martin was very helpfull couldn't do enough no problems

can highly recommend direct cars best experience for me buying car from here would buy from them again in future thank you :)

Excellent choice of cars. Good prices. Really helpful salesman. Felt looked after.

Overall experience really good so far. Salesman rob was very helpful but not pushy. Felt business manager condescending when we declined his up selling. Very happy with car to date, have contacted Debbie in service department to look at small problem and she was extremely helpful and knowledgeable. Hopefully after sales service will meet same high standards.

I've never had a problem with my dealings with Direct Cars, especially at this occasion when I bought my new car.

Quick, simple and extremely helpful. Great customer service especially when I received my follow up phone call.

Excellent service. No hassles and no pressure sales. Would recommend to others.

I was pleased with everything from start to finish & the car sales advisor was excellent & a week later after I purchased the car I'm as pleased as punch

Its not the first time we have dealt with Direct Cars and am happy to say it won't be the last. Very good service and choice. No hassle, no pressure, we took our time over a few weeks of popping in and out until we found the right car. I must admit we did have a look at other large companies and what a difference in the hassle free Direct Cars approach.

Best car buying experience i have ever had the salesman was brilliant Ian whiting thanks

Excellent service from walking through the show room especially from darren only downside we didn,tget offered a drink the aftercare is brilliant aswell big big thank you 5 stars

As a first time customer of Direct Cars I am thrilled to say that the service was absolutely fantastic, the sales team were extremely friendly and helpful without being in your face. They give you your own space to browse as you please.

I'd like to give Andy in sales and Phil in finance a massive shout out for looking after me!

110% Recommend!

Cheers.

Excellent service, no nonsense, great assistance I wish buying a car could always be so easy.

Excellent service.

Professional, helpful and friendly.

Very good after sales and dealing with problems

Direct Cars make buying a pleasure. No pressure selling from the friendly staff is a one of the main reasons I chose to buy again from this dealer. Also always a good range of cars and very reasonably priced. Love my focus. Thanks guys.

Very helpful and friendly service couldn’t fault them at all.
Really pleased with the car I purchased looking forward to years of driving.

Would definitely go back to them if I was in the market for anew car

Really pleased with the service received from Ian, no pressure selling, interested in me and what I was looking for in my new car. I will be back

Fantastic service from start to finish. My sales representative, Shaun, was absolutely amazing and guided me through everything as I had never bought a car from a dealer before. The gentleman in the finance department, Garath, was also brilliant and explained everything. No pressure, and totally hassle free. Quick preparation of my vehicle, and it came out absolutely perfect mechanically and totally spotless inside. Thanks guys!

The car I finally chose was one of four, Ian the salesman explained the details of them all very well. It was also easy for payment to be finalised.

Helpful staff and speedy service.

Brilliant service, quick, efficient, knowledgeable......and no nattering! 😂. Well done Darren Martin, I bloody love my yellow Juke!!!

The process of buying the car was very straightforward. Darren, the salesman was lovely, made the whole process very easy. He was very personable, and gave us all the time we needed.

Salesman Andy was friendly and good at his job but think the Charm School was closed on the day Finance guy went!! Shook our hands when taken into his office by salesman but once we told him was paying cash because of high APR rates his demeanour changed completely and we was ushered out!!

This was my second purchase from Direct Cars, I particularly like the no hassle approach. When making the purchase the sales personnel are very helpful and friendly. My husband and I were very well looked after. I would definitely use Direct Cars for my next vehicle purchase and wouldn't hesitate to recommend them.

I have been looking for a car for when I was due to retire and found what I was looking for at Direct Cars. Darren dealt with the initial test drive etc and kept me up to date with what was happening e.g the car was re- registered from an NI plate. No problems whatsoever, no pushy sales techniques.l go there again if I decide to change cars again. Highly recommended

Professional service provided

Not impressed with the service at all, there was some marks and scratchs on the rear bumper only minor and easily solved, i was told these would be looked at and make them as good as possible, direct cars did not even attempted to sort the problem it as exactly the same no different and no attempt at all considering £17000 has just been spent on a car totally pathetic as is just a 1 month warranty which is more like a back street Arthur Daly warranty even worse as you get 3 months with most of them, i will never consider direct cars ever again and to my pleasure have managed to put off 3 potential customers already including my daughter who was 95% set on a car she had seen on your website, went to Mint cars just down the road you could learn a lot from them, goodbye.

Car is amazing, drives really well and has a brilliant spec. All of the advisors were really friendly and made sure you chose the best car for what you wanted.

No hassle, professional and personal service. Trustworthy sales techniques. This is our third car from here and foresee us returning when ready for our 4th.

Very easy to buy a car from Direct. (I didn't part exchange so cannot comment about that aspect). Friendly sales staff who explain things clearly and are not "pushy" or trying to sell you optional extras you don't want. I had to return the car I purchased twice in 12 hours as warning symbols were flashing but the staff acted quickly to remedy the faults in the workshop.

Always plenty of choice and various price ranges. Really lovely and helpful staff.

Not pushy browse at your let

Really nice staff friendly and helpful. The only issue I had was with the valeting of car very poor.

Very good communication, they are sorting out teething probs with TPS sensor etc , good to take out warranty on car which i did.

Very helpful & straightforward.

Particularly the help and friendliness of your salesman.

Friendly and helpful team! Really happy with my new car! Thanks!

Everyone who I dealt with was very friendly & helpful

Received excellent service with no pushy sales people crowding round you. Left to look at cars in peace.

Fantastic service
The whole experience was made so much easier
Darren Martin was absolutely fantastic and made sure i got the car i wanted
Excellent all round

Jack Oakley made the purchase very easy. Explained everything and answered all our questions. A very pleasant process.

Friendly helpful informative service from Shaun. Hassle free purchase with good price on trade in.

Very helpful there let you look around without been in your face, I think there should put automatic cars together it would be helpful.

Easy to deal with, great customer service. 10/10

Good communication good price on px very happy with service all round

The service we got was second to none and I would have no problem in telling friends and family about direct cars

So pleased from start to finish. The car was exactly as described, open and honest salesman, amazingly quick turnround to suit my shifts.
Would recommend with confidence to anyone wanting peace of mind and quality.

Very pleased with the Direct Cars service: friendly, helpful and hassle free. Would definitely return and recommend to others.

Very friendly staff and so helpful and true to their word this our second car and after sales very good

Very helpful. Not at all pushy,

Great no haste experience- made the whole transaction straight forward

We found the salesman Jack to be very helpful and not at all pushy, which we really appreciated as buying a new car isn't something I find particularly enjoyable. Jack made the whole process as smooth as possible. Thanks Jack

Good experience. Sean Palmer very helpful and polite. We are pleased with our purchase and would buy from Direct Cars again.

Good service overall, happy with the vehicle.

I would 100% recommend direct cars regards the vehicles and customer service. Darren was outstanding, efficient and helpful and nothing was too much trouble. We can't thank them enough for a super friendly and efficient service.
Thank you Direct Cars.

Brilliant service ,very friendly and helpful staff and good quality cars ,just bought my dream car from them and couldn't have asked for any more .Would definitely use direct cars again in the future

Brill, the gentleman that we dealt with was excellent.

Easy to deal with without the pushiness of normal car showrooms. Jack was very helpful and understood what i wanted from the start to finish. would highly recommend and reuse.

Excellent service from start to finish & a big shout out to Dave Milnes who sorted my tax out for me

We have been using Direct Cars for many years. They never disappoint. Ian, the sales advisor is absolutely brilliant and the whole transaction went smoothly from start to finish as always.
Would recommend this company to anyone.

No hassle very helpful and very obliging especially nick Wardle and Debbie Shaw service controller

From the moment we met Sean Palmer at the Sheffield site, we felt comfortable and confident he would look after us and we never felt under any pressure. It's not easy buying a another car when you have been used to the same one for 15 years, so we were out of our depth a bit. Sean was really polite and friendly and listened to what we didn't want and also that we preferred another Peugeot 308 and we got exqctly what we wanted. Sean gave us a very fair price for our trade-in Peugeot and the transaction was sorted satisfactorily and we arranged to pick our new car up at a time that was convenient for us all.

I cannot recommend Sean enough, he was really great and a credit to Direct Cars at Sheffield.

very polite salesman kepted me updated throughout the process

I am very pleased with the service from Direct Cars.The salesman,Shaun Palmer was polite and efficient and helpful in every way. Nothing was forced on to us and our questions were answered truthfully. Excellent.

Direct Cars was recommended by a friend.
*Left alone to look at the cars. *Approachable, friendly staff.
*Smooth process with the purchase of my lovely car.

Overall great service with car salesman nick, allowed me to view and test drive the car. Quick transfer to arrange all paper work and setting up payment.