Customer Reviews

Didn't hassle you, but helpful when you wanted to know anything.Thought could be a bit better on part ex price! Car in good condition when collected.

Very helpful

Been here before and came back I think that says it all

Very happy with the assistance received from Jason. To date still getting used to difference in the new Honda and my old Honda. Hope everything is positive from now on.

Very friendly staff, not pushy at all. Smooth process. Pleased with the car.

Smooth sailing brilliant staff

Not at all happy with the car sold to me. Too many faults and still finding them for repair!!!!!

Fantastic service, Jason was friendly, helpful and sorted us a great car on our budget, highly recommended, we are really pleased with our purchase,

Freindly, jack bower made me feel comfortable, will be back in 4 years time

The salesman Tom was de - not pushy but very helpful in explaining's details about the car were interested in.

Very good customer service

Served by Jason Pickles - really helpful and friendly. Very impressed with the service.

The sales person was very helpful.he went through everything in detail and was very polite.

Absolutely over the moon with the service received from Jason everything he said he would do was done with a full whole hearted effort. The recognition for the travel in which we made was also incredible. He is a very important asset to the company and I shall definitely return to purchase my next car.
Would once again like to say Thankyou for the amazing service and for sorting me a vehicle which is exactly what I was looking for.
Theo brooks

So far very impressed with the service top quality

I was Happy with the customer service and everything that was provided

Fantastic service from start to collection of my new car.

Happy with car no problems but I left 2 pair of glasses by mistake in my old car when I rang up I was told the cleaners had thrown them away I would have thought they would have been saved for me so I was very disappointed

Only faulty if you can the car didn't have any handbooks got to buy one that's the only issue for me

Such a simple process from start to finish. Great selection of vehicles and a great relaxed atmosphere. The staff couldn’t be more helpful.
Superb!

Excellent service from initial enquiry to collection,small issue with load cover but received replacement as promised within 24 hrs,thanks.

Best car dealer I've delt with hassle free brilliant

The staff were helpful, efficient and not at all pushy. My only gripe is that I arrived home to find no car mats not even carpet ones. Thought all cars came with some basic mats. Really disappointed with that.

Generally the service was good and the salesperson was friendly and helpful, although there was a delay in replying to emails and there was no knowledge about the vehicle we were there to purchase as it was their first experience of a wheelchair accessible vehicle.

Excellent approach and fantastic service

It was a pleasure no pressure and really quick !

Excellent service from Michael and Ian, very accommodating.

Id viewed Kermit online a few times, I finished work early, drove to the showroom, had a good look round the car and caught the eye of sales advisor Tom Breeze .i wasn’t hassled at all but had to find someone, I told him I was interested in buying Kermit, it all went very smoothly, there was no hard sell for finance or other products. In fact all the staff have been friendly. I’d never go anywhere else to buy a car.

Quick and friendly service great car at good price

Excellent and professional. Many thanks to Mr Ian Whiting who was very helpful.

Great hassle free buying experience.

Shaun was very helpful and answered any questions we had.Will definitely go back for future cars.

As always excellent assistance in helping find the right car, and great aftercare help. No problems no fuss, just great service.

I was greatly impressed with our sales representative Ian who made buying a new car very pleasurable. There was no hard sell and we were made to feel very relaxed. I would recommend Direct Cars to anyone.

Fantastic customer service from all concerned, particualry Shaun. Polite and helpful with a hassle free approach. Very pleased with my new car!
Thanks again

Salesman Nick excellent left us alone to wonder round the reserved cars in peace. Answered all our questions and sorted the sale swiftly.

Very friendly staff, not pushy. My daughters car was very well prepared. I will recommend direct cars to my friends and family.

A pleasure doing Business with , no pressure sale , friendly and helpful , couldn’t ask for any more , and I’m chuffed with the vehicle !!!!!!!!

Excellent customer service fantastic choice of cars quick and easy to buy will definitely go for another car from them

Apart from someone taking the Ford carpits out and I have had to buy some your staff were very helpful

Very professional salespeople who dealt with my change of vehicle in a friendly manner

Ian Whiting was thorough, committed to making sure he provided comprehensive service and advice, and has been responsive post purchase on a couple of queries, calling back exactly when he said he would. Best car salesman I've every met.

The aerial wasnt with the car when collected it, also wasn't given the new owner part of the V5 so couldn't tax it immediately. Now i have discovered a crack in the paintwork on a 3yr old car, not a good experience

Had a pleasurable car buying experience. Very swift and expertly handled by Jason. Really pleased with the purchase of our Kia Cee’d. Highly recommended

Hassle free all round from start to finish.

I recently purchased a used car from Direct Cars in Sheffield. The service received was excellent; a clear and transparent process from start to finish and the salesman was knowledgeable and informative but not at all pushy.

Such a great company to deal with. Everything went smoothly o problems at all. Very professional from start to finish. Couldn’t have asked for better service from start to finish. Thank you

I have never purchased a car and had such a smooth enjoyable experience from start to finish although still waiting for a curtesy call !

Service by both sales advisors was very good.information on some of the accessories was a bit spare but all my questions were answered.

Went to Direct Cars at Sheffield recently and purchased a Mazda 6, all I can say is the staff (Shaun) couldn't do enough to aid an easy purchase, transition over to the new car was hassle free the way it should be. Very friendly and extremely helpful, no issues in returning when I need to change cars again....

I've now purchased my last 3 cars from direct cars, each time has been stress free and relaxed. Car looked great when I collected it, and has lived up to my expectations. Thanks.

We found the salesman very helpful and not pushy. When we asked for the keys to the car he just came with us opened the car then left us to have a look around.

Why were no dust caps on any of tyre valves

Very good Shaun took care of my purchase. Good all round service.

We have dealt with Direct Cars now for some years and always find the process of buying a new car a pleasure. All the staff are very friendly, helpful and not pushy! We would have no reservation in recommending Direct Cars to anyone wanting hassle free purchasing when buying a new car.

Have purchased 3 cars from Direct Cars over the years and have been highly satisfied with the quality of service recieved

Great service

Very satisfied with your sales advisor Andy Benton and the lady who booked my car for repairs on the service reception, waiting for a phone call to have the rear bumper fitted, thank you.

Excellent service with no pressure from the salesman whilst looking. Quality vehicles at reasonable prices would definitely go back

Wonderful service, all the staff are friendly and helpful. Really happy with my purchase and wouldn’t go anywhere else

Shaun & Dave dealt with us very professionally and honestly. I'm very pleased with the car.

We felt very let down by the fact that our car was not valeted for us. As an example on what we found lacking, was where there was mud found on the interior side of the front passenger door when the car was delivered to us, which we ended up wiping off ourselves with cold water and a cloth. We have ended up going to Halfords for the necessary cleaning agents to do the job ourselves. It is not every day that you lay out over £10,000 for something and so the moment should have felt special and not spoilt by a task that was so simply to do. This is the third car we have purchased from Direct Cars and they were our first choice, but they won't be now. The trust that was there has disappeared.

Ian, the Salesman has given us excellent customer service. He quickly responds to our phone calls and puts right any car concerns

Bit mean with the trade in but excellent service made up for this

Direct Care services were very good. After discussions with the sale representative Tom Breeze they identified the car that we were looking for.
This company is well located and have a large range of cars on show review.

Overall very pleased with the service provided from start to finish. The staff are attentive and efficient.

Darren was just great. I knew the car I wanted and he helped me by not putting pressure on me. Doing the deal was easy.

Very friendly no pressure vehicle preparation excellent sales person Andy B. Very helpfull

Easy to deal with. Very relaxed. Got what I wanted, all done in a friendly manner.

Excellent customer service. Andy was fantastic as always.

I drove up from Cardiff to Sheffield to inspect a car after seeing it on the internet.Then again a week later to buy it. The car itself was immaculate and at a good price.The service I received from Andy and Ian was excellent and answered all my questions. No pressure selling,just was handed the keys and left to make my own decision. Just how buying a car should be. Well worth the 720 miles travelled !!!

Ian my sales person
Was very good hence the reason to come back two weeks later to buy my grand daughter a car
Polite friendly and very help full staff
Well done Direct Cars

I chose the car I liked - with no pressure from the sales team - I was left to wander and look and was just assured they were there if I needed them- I approached Jason to ask for his help and a test drive- Jason organised this and also sorted out things like part exchange- I was then left with the figures to decide- again no pressure. The car was also ready for me to pick up as promised with clear advice and instructions on how to pay- it was my second experience and yet again perfect

Great service this time, third time shopping with Direct cars, first time was great no issues, second time the breaks failed on the car within a week of driving off turned out they needed replacing both disks and pads, third time no problems car is great.

The first person we met was Ian Whiting and we couldn't be more pleased. A pure gentleman and nothing was too much trouble, he'd do what was necessary to keep us informed and satisfied with his service. He told us everything there was to know about the vehicle we bought nothing was left too chance. The car was perfect in every way paintwork, engine and cleanliness. Hence 5 stars.

Great friendly service and knowledgeable staff would highly recommend

The service was very friendly and attentive without being pushy. I was left to look at the cars on my own and when I needed help it was provided. The sales advisor was a pleasure to deal with.
I would highly recommend Direct Cars to anyone.

Well looked after from start of purchase to the completed process. Ian Whitting, Sales Advisor was my main contact. Have used Direct Cars before & will probably use again, good customer service!

Friendly approachable staff, really relaxed didn’t feel pressured!

Excellent dealership. Good value and service. Personnel always friendly and helpful. I dealt mostly with Darren Martin and he was great.

Everything went smoothly and courteously as always ,have bought previous cars from here

I have just purchased a Nissan Micra I was not offered the option to take it for
a Test Run If I had I would not have bought it

Great people and fantastic service. Highly recommended.
Thanks to all the Team.

Absolutely love the service from start to finish Nick was Lovely!! All the staff were great! Thank you!

Really good customer service from shaun, looked after us really well, did the work promised upon ordering the car and even few little bits that they picked up on check, we're still awaiting a button for the drivers seat which is to be sent out in the post but other than that would definitely recommend.

I purchased a car from Direct Cars about 10 years ago and was satisfied then. When I found the car I was looking for this time at Direct Cars I was very happy to deal with them

I purchased My car from direct cars a few weeks ago, I contacted them arranged to travel to view the cars I was interested in on Saturday, and was told there and then I could pick the Car up Wednesday! Everything was hassle free, no complications & made my life a lot easier. Couldn’t rate them enough!!

Good choice of cars, sales were very attentive to my requirements and very helpful with my final purchase!

It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.

Purchase and trade-in went very smoothly. Salesman (Tom) made it a painless experience.

Always get our cars from Direct Cars as good value, a friendly service and very helpful should anything go wrong.

Brilliant service, didn’t mess us around at all and excellent after purchase service

This being my third car from Direct Darren Martin was very helpfull couldn't do enough no problems

can highly recommend direct cars best experience for me buying car from here would buy from them again in future thank you :)

Excellent choice of cars. Good prices. Really helpful salesman. Felt looked after.

Overall experience really good so far. Salesman rob was very helpful but not pushy. Felt business manager condescending when we declined his up selling. Very happy with car to date, have contacted Debbie in service department to look at small problem and she was extremely helpful and knowledgeable. Hopefully after sales service will meet same high standards.

I've never had a problem with my dealings with Direct Cars, especially at this occasion when I bought my new car.

Quick, simple and extremely helpful. Great customer service especially when I received my follow up phone call.

Excellent service. No hassles and no pressure sales. Would recommend to others.

I was pleased with everything from start to finish & the car sales advisor was excellent & a week later after I purchased the car I'm as pleased as punch

Its not the first time we have dealt with Direct Cars and am happy to say it won't be the last. Very good service and choice. No hassle, no pressure, we took our time over a few weeks of popping in and out until we found the right car. I must admit we did have a look at other large companies and what a difference in the hassle free Direct Cars approach.