Customer Reviews

Excellent customer service all round! From car sales to car servicing etc ! Adam the car sales man was very knowledgable about cars in fact the whole process and not forgetting his patience! Thanks Sarah n family!

Excellent service all the staff are lovely and efficient, from initial viewing to collection everything went smoothly.

Sales people were very helpful and answered all my question about various cars. Then arranged for the service and availability of the car I chose promptly and efficiently.

No hassle. No pushy sales man a brilliant way to buy a car

Very helpful, no pushy sales just welcoming and let you make your own decisions.
Everything went very smooth from viewing on Friday and collected on Tuesday.
Good team.

Very pleasant and professional.

I have bought cars from Direct Cars for over 20 years and use them to service the car too. I was initially disappointed with the valuation of my part exchange, but further investigation proved the valuation to be accurate. The handover of the vehicles went smoothly. I did go back the day after the purchase with a problem and the staff resolved the issue instantly.

Very helpfull.

Fantastic experience from start to finish. Thank you.

Overall great experience and hassle free process. The staff were all nice and friendly, they leave you too it and if you have questions then they are happy answer and are knowledgeable. They gave me a good price for my trade in value and the car I have bought is night quality and great value for money.

This is the first time I have purchased a from Direct Cars, and I would definitely buy again! From my first visit to collecting the car , the whole process was made easy and worry free. All the team members I dealt with were helpful and friendly, making it a very good experience. Many thanks to everyone. I am very pleased with the car too 👍

What a great place to buy a car from.Tom who was the sales representative was so easy to talk too and made everything so easy.by the way Tom.happy birthday.cannot praise direct cars enough.would not buy a car from any other dealer.well done all.

Excellent service from stepping into the show room to driving away in my new car

Perfect company to buy a used car -no pressure sales, just good solid advice from people who really listen and take time to understand your requirements. I would highly recommend this company. Thanks to Ian and Richard I have the perfect used car that actually feels brand new!

Very pleased with service given by Ian and Shaun and all the people we dealt with.

Great service from Tom, very friendly and helpful. Would definitely choose Direct Cars for my daughters next car and recommend them to others

Very professional and happy to help nothing was to much trouble

Great range of vehicles available, staff were very happy to either help or give you space to look for yourself.

Sales man was helpful ， friendly and polite. He wasn’t pushy which is really important to me as I just do need time to make up my mind.
The car is just what I wanted and I am very pleased with it.
My only problem is that I haven’t yet got the new log book back from DVLA. I think that is because there was a mistake in the address - 20 instead of 2. Moorthorpe View. I don’t know quite how to sort this out as 20 Moorthorpe view doesn’t exist.

Very professional and polite, gave me time have a look around no rush or pressure

Very impressed with my overall experience with Direct Cars . Prompt response to any question asked and a very smooth financial transaction . Well done all involved . See you in the future for our cars .

I spoke to various members of staff and all were polite and knowledgeable. Nick dealt with my purchase, he had many years experience and made me feel comfortable and at ease straight away. The car I bought was well presented and the price was rated ‘good’ by auto trader.
When I picked up the car all items on the work sheet had been carried out and I was very pleased overall. I have bought from Direct cars before and would definitely recommend them.

From beginning to end no pushy salesmen left to view the car had 2 drives on forecourt and 1 road test which made my mind up and found Shaun very helpful indeed what a smashing guy highly recommended great to do business with many thanks

Fantastic service. My first choice to go to. The salesperson Ian was great. Very knowledgeable and genuine

Great service thank you

Excellent service when we bought our new car ,Shaun our salesman nothing was to much trouble for him when deciding which car to buy

as usual no hassle from salesmen just leave customers alone to ,look,at car/cars
just polite and considerate thats why i came again
thankyou

Good all round service. Polite salesperson who I felt went over and above by attending on his day off to complete the sale. Car was presented in a clean condition but quite a few areas were polish had not been removed.

Very nice experience from start to finish. All the staff that I came into contact with were pleasant & professional.

Friendly, helpful and nothing was too much to ask!

Great selection of cars and Shaun made the purchase easy from start to finish, never felt pressured into anything, would return again

No pressure. The sales guy was excellent and extremely friendly. I got a fantastic car at a very reasonable price. I would highly recommend DIRECTCARS to any of my friends or relatives.

Excellent service thank you will use you again

Bit of a mixed one this. Looking at a ford galaxy Ian was the salesman, very friendly knew what he was talking about not at all pushy.
Looking at the car having reserved it 1st it was well presented until I looked in the back & the rear seats were covered in piles of soil/compost, obviously someone had used the car to transport it but had not cleaned up afterwards.
Anyway it was the car I wanted purchased after doing a decent deal on my px.
Picked up a week later a couple of problems occured which Ian sorted no problem.
After a couple of weeks I lifted the rearmost headrests for compost to drop out of them all over the floor, the cleaners need to take more care.
Log book arrived with my name wrong can't change it or it will put another owner on the car.
So really it was a mixed back pleased with the car & the deal I got, Ian very good helped me with all aspects of the deal no pressure at all (nice bloke) let down with silly things that shouldn't really happen.

Avery long process to sort it out

It’s our 3rd car! No pressure, excellent range of cars to suit all budgets. Excellent service both from the sales team and the reception & service areas.

I picked my car up Friday. wot a fabulous car thank you Sean .

Got just the car I wanted. Good part exchange deal. Staff very good.

Ian Whiting was an excellent sales advisor. Knowledgeable and very helpful with my endless questions, very patient with the amount of cars i wanted to look at. Not pushy.

Company lost a mark - on the final valet. Car was clean inside and out but cobwebs on outside and small stones inside let it down as it obviously hadnt really been checked even though valet had been ticked on check list. Small detail but noticeable.

Excellent service and support throughout the process.

This is the second time we have bought a car from Direct Cars. There is no hard sell, just help when you need it. We found the staff courteous and approachable.

Excellent service from Tom

Very polite, knowledgeable about their cars, test drive. Good range of cars, got the one we needed at a reasonable price and a good price for our old car.

Very helpful

Brilliant.!! Very smooth and flawless process

Brilliant service very friendly helpful

Very good service,no pushy salesmen we dealt with Tom who 2 weeks prior helped my dad purchase a car and again was very helpful and was recommended to us as he was very helpful and nothing is too much trouble made it all a plesent experience.

Very friendly knowledgable staff. Would be my first port of call next time

Great customer service from start to finish. The staff were so helpful and we never felt pressured to buy. We loved being given the freedom to look around the car and test it out on our own.

Booked a test drive via messenger on the Friday morning, Direct Cars put the keys to one side for me until I arrived that evening. I noticed the car on arrival and as I was giving it a quick look over, Tom came out with the keys and told me to have a proper look round and left me to it. Tom was really friendly and put zero pressure on me at all. Overall buying from Direct Cars and dealing with Tom and Phil was an absolute pleasure, so happy with my new car and the service I received. Will definitely use again!

Very good service no problems

Great service! No pressure and helpful team .
Well done

Was a very good experience, Nick was very helpful but not pushy. I came to view the car & was left entirely alone to have a good look. Came back on a second visit to test drive & again Nick was very helpful. My part exchange valuation was fair ( we always want a bit more!!). On the day of pick up all went smoothly and the balance owed to me was paid into the bank the same day.

Cash sale so no problem with things. Test drove different car to the one I purchased . Cannot believe they have not changed a tyre for sake of £50 n sent me home with a cracking rear tyre photo below. But I know it will punish them more by this review.

Great service , very helpful & accommodating.very good customer care friendly & helpful . Bought most of my cars from here as well as family members & been more than happy .

After purchasing a vehicle advertised as AWD 180bhp version I discovered that I had actually bought a 2wd 120bhp.I only found this out by looking through the mobility paperwork which showed this,I only had to do this because the service book and entire book pack was missing along with red trimmed carpet mats and tourneo cover.I collected the car three weeks later only to discover the replacement carpet mats had not arrived and had to be delivered to my home address be a member of staff a further week later at my convenience along with a revised invoice stating vehicle was mis-sold!.Final point boot light did not work and upon investigation I found the feed wire had been left disconnected and tucked up inside trim presumably when tow bar had been installed by previous owner and still haven’t found 12v socket feed yet!.

Had a great experience with Direct Cars. I saw a car I was interested in and spoke with them on their chat function. They responded instantly and we sorted out a test drive quickly. What I particularly liked about them is that they weren't pushy with trying to sell me the car at all. They left me to it to have a look by myself and were on hand for any questions I had.
I would highly recommend them. They have a great selection of cars, that are not overpriced. They are personable and knowledgeable.
I love my new car! So thank you Direct cars team, in particular Nick who sold me my new car!

Excellent non-pushy sales staff, service kindly fixed an issue I raised under a no quibble warranty.

Very helpful no pressure sales couldn't collect for a few weeks but kept car for me

It’s our third car from Direct Cars, found the service excellent both in sales, servicing & reception. No hard sell and realistic part exchange deal available

Booked a test drive via messenger on the Friday morning, Direct Cars put the keys to one side for me until I arrived that evening. I noticed the car on arrival and as I was giving it a quick look over, Tom came out with the keys and told me to have a proper look round and left me to it. Tom was really friendly and put zero pressure on me at all. Overall buying from Direct Cars and dealing with Tom and Phil was an absolute pleasure, so happy with my new car and the service I received. Will definitely use again!

Nick was very helpful and informative when I bought my car. On returning to the store when I was unsure of something about the car it was sorted out quickly and pleasantly

Ian Whiting was very good and helpful in dealing with me knowing about the car I had just brought.
He was very good.

Great service as usual very welcoming and a quick sale thankyou to all the staff yet again definitely highly recommend to everyone

Lovely salesman, helpful and not too pushy, which can be annoying. Service was good and a fair deal on other car.

From start to finish in purchasing my new car ask for Sean he's the man we'll looked after no hard sell fair price for your trade in don't forget ask for Sean

Nick was very helpful and friendly the car is amazing and with his help i understood everything for a first time driver

Great service very happy with our purchase.

Excellent service sorted out with no problems. You can just wander around at your own pace. No pressure selling. Amazing place

Very efficient salesman who listened to my criteria for a car and then selected those possible for me to look at. I was then able to sit in each car before making a decision. After deciding on one particular car I was then able to test drive it around the complex.

Sales man fantastic, extremely disappointed with the finance team not knowing policy with GAP insurance waisting my time, where I was waiting for nearly 3 hrs to drive my new car away. However salesman fantastic.

Excellent service highly impressed with the whole experience over the moon with out new car.

Being nearly 200 miles away from dealership I had to do the deal before viewing vehicle over the phone and told had no body damage with mobility service history.
Day of collection and finance in place, was noticed car had scuff on bottom passenger side front bumper and rear door had a bad smart repair. Offered a full tank of fuel which I agreed because i was a long way from home and as said finance sorted. Also empty service book plus no history until they chased it up for me and posted a print out.
Salesperson very friendly and do love the car and mechanically great but can only give 3/5 as now booked in for bodywork repair at my expense.
If travelling, make sure they 100% fully look over car for you and put something in place if not as described.

Very impressed, without any hassle. Adam was professional, answered all my questions and completed the deal to the satisfaction of both parties. I will be back, but it will be about 6 or 7 years!!

Very friendly and helpful no stress feel comfortable to go about and browse around the stock at your leisure.

No pressure from sales.plenty of choice.
Knowledgeable staff.good experience.

It was a ver easy process, the sales staff were great

Thank you Direct cars, Thank you Ian Whiting for your no hassle buying experience, loving my new ford edge!
Service, moted, prepaired to a very high standard. Highly recommended, thanks again.

Very good service trouble free

Terrific company to deal with.

No hassle. Plenty of time to look round with plenty of information displayed on vehicles. Helpful sales team and helpful finance team. Excellent service. Friendly, professional staff.

Brilliant showhome with a great selection of cars. Adam was fantastic and made my purchase simple and easy. One thing I did flag up with the car on my test drive was it needed a new rear windscreen wiper blade. Adam assured me that my car would go through a thorough spot check before I would pick it up, and assured me it would be replaced. Unfortunately, it was not, so it concerns me to think if it ever undertook the promised checks.

See attached pictures showing provided wiper blade compared to a new one that I purchased.

Very helpful staff.no pressure from sales.
Plenty of good quality cars on offer

Recently got a new car through direct cars, was a great experience from start to finish, everything was easy and dealt with really well, Sean who dealt with us was absolutely fab and made us feel very at ease throughout the process it was nice not to feel pressured into anything like you can sometimes with these things, he was a pleasure to deal with.

The staff at the Sheffield Direct Cars site were more than helpful throughout all the stages of purchasing my car.
I have a garage and I will be recommending my customers to contact them the next time that they need a different car 10/10 , 5*
Wells done and many thanks for a great car👍👍👍

Friendly staff, didnt get pressured at all.Went back a couple of times to see a car i was interested in buying.Finally made my decision and Thomas sorted everything out..Very happy with my choice of car.. Thankyou.

Brilliant salesperson Mr.Shaun. Very straightforward and great place for test drive.

I didn’t think I could get credit. Couldn’t prove income, too old yack yack….
Not only did they get me credit, but at a cracking rate as well.
These guys are the best. What a lovely bunch to deal with. Oh, and the car. It is like new, really it is.
I am so happy. I’ve bought many cars in my time that’s both brand new and secondhand. This was the most pleasure I have had in getting a car. Give them a try, you might be pleasantly surprised, as I was.

First class service from Shaun Palmer. The experience was really amazing very well done! My citron c3 is lovely to drive

The service I received from the staff was very good and, unlike some large car stores, was not high pressure. Agreeing a price for my trade- in was not as easy as it should have been.
The range of cars available was good, prices and car preparation were fair. The test drive route was totally inadequate.

Recently purchased a used car from Direct cars . Great people to deal with , got the deal I was happy with . No pressure salesman . Would recommend to anyone.

Brilliant very happy 😊

Direct cars were courteous, informative and very helpful. When buying my car they did everything they promised, and more, to ensure the car I bought was absolutely perfect. Items that were advised on the MOT were rectified straight away.

Direct cars at Holbrook Sheffield were fantastic to deal with. The sales executive, Nic was an absolute pleasure to do business with. He made me feel very welcome and nothing was too much trouble. He found me the perfect car and negotiated a wonderful deal. All in all a fantastic experience. 5 stars from me !!!!

Great choice of vehicles, professional and customer service driven company. My particular thanks to Adam for patience and kindness shown as my left knee makes my mobility difficult. Love my new (to me)Kia Vanga automatic. Thanks again to the whole team.

Excellent service, friendly staff

Excellent friendly service

All the staff were friendly and approachable, but no pressure sales. we were left to look around the cars until we needed advice and then the sales person (Nick) was very helpful.

Absolutely fabulous. Great customer service and wonderful car

Quite a few of our friends have dealt with you over the years & always been satisfied with your service We were very happy with your friendly service & very happy with our purchase