We believe in offering great customer service before, during and after the purchase of your new car. Whilst we believe that we're doing it right, there's only one way to truly make sure - and that's to ask the customers themselves.
Very happy with our car even more so of the service from Shaun , talk about bend over backwards for us nothing was too much trouble , lovely guy .
This was our first buy from direct cars and now I'm asking myself why ?
we found the salesmen very good, not pushy or in your face so you could make your choice and then ask the questions you needed to know. The salesman (Ian) did everything to help us changing private plates and was very knowledgable would recommend Direct Cars to anyone.
Very straight forward part exchange and purchase. Very little paperwork, friendly sales staff and very good communications. Collected car and really happy with purchase over the first few days of ownership.
Great service, nice and quick despite lots of forms to complete and Darren couldn't have been more helpful, even though I was buying something at the cheaper end of the market I still felt important.
Staff very knowledgeable and helpful. Went the extra mile to help. Efficient service and good communication. Completely happy and when my husband replaces his car we will definitely come back. Thank you
I was very pleased with the service from Direct Cars and Andy in particular. They contacted me timeously and were always helpful. Even after I bought a car, I was phoned the next day to check everything was ok!
It was worth the 50 min drive for us to go and have a look at some cars at direct cars.. We had got a car in mind from the website.. We saw the car and Ian the sales man came and zapped it open and then left us with the keys to look around the car and start it up etc...we liked the car so we went into the building to talk about it Ian was waiting for us and in a friendly relaxed atmosphere with no hard sell on extras you could purchase if you wanted.. (we choose not to) we purchased the car... We picked the car up the following week with once again a relaxed atmosphere while sorting tax etc out... We had previously walked out at a main dealer due to them trying to push extras etc on us... I would definatally recommend direct cars
Great service, no hassle, no push to buy. Mr Milnes was very professional and supportive throughout the sale. Mr Phil from finance department was also very helpful. It was a smooth journey. Would highly recommend. Thanks Dave
Great experience allowed to take time with each car I chose to look at and never once felt pressured to buy anything all the staff were courteous and Rob who l dealt with was top notch very pleasant guy to meet and made you feel at ease thank you
This is the second car I have purchased from Direct Cars. I went back to them for my new car as I was highly satisfied with the excellent service I received the first time. They provide a highly professional service. I would not hesitate to recommend them.
Overall was good but not willing to negotiate on trade in or price paid for new car. Then i was charged £50 for new number plates with direct cars logo on.The original plates would have been fine. Thought it was a bit cheeky to charge me for your advertising. Also no mats supplied with car. Penny pinching mentality. The sales adviser was very good and helpfull.
We had a great experience with Direct Cars. Shaun was just right, he gave us space to make our decisions but was still attentive. We made a fair deal and we are delighted with our new car.
I have bought several cars and Shaune has been as helpful as always thanks
My daughter has now got the car of her dreams she's delighted with it
Nobody hassling you and very professional salesman.
Good experience from the first phone call to collecting the car
Nice atmosphere, very good and helpful sales rep Jack, I was quite impressed. Initially 5 stars.
Also happy with the car now.
There is a big but!! See my initial email below.
Well after all of that and considerable inconvinience and cost which has not been completely covered. I have been reimbursted for the 12v battery which was the main cost. It is such a shame that I was unhappy, not sure what went wrong. I would recomend direct cars again with obvious reservations.
Jack,
After picking up my car and driving it to my caravan in Staffordshire, I am very annoyed by a couple of things, both battery related. These should have been rectified before I picked up the car from you!!!
1. Key batteries.
On my test drive I pointed out that a fault was showing relating to keys.
When I picked up the car I mentioned this and you said they had been changed.
Today my wife was stuck in cold pouring rain outside Tescos because the key she had did not work.
I went in and purchased new battery, replaced it and it worked fine. It was obvious the old battery was worn out.
Just as well that I knew what battery was needed and that I knew how to change it, if not it would have been an even bigger issue.
2. Car 12v battery.
As you are well aware, on and before test drive the battery was well below voltage and showing warning to that effect.
You said it would be OK once the car had been run for a while.
After a long drive to caravan, the battery is still giving low voltage warnings. This also means that the function of the car is sub standard. i.e. radio don’t work without engine running, stop start does not work, keep getting warnings. I also suspect this is having an adverse effect on MPG.
Why was this not rectified as part pre delivery check?
I suspect it needs a new battery, why was this not done!
It is shame that your really good overall service has been ruined by the above. I will give you a call tomorrow.
We're sorry you were not satisfied with the level of service you received.
After you raised your issues with us, we reimbursed you for the car battery.
The batteries in the remote keys were definitley replaced before delivery, but it appears the new battery in one of the keys was faulty.
We hope that all the issues are resolved, and that you are now enjoying your new vehicle. If you have any further issues however, please do not hesitate to contact us.
friendly staff,no pressure at all to buy
will recommend
Really relaxed experience as always.
No hassle from salesman, finance put together a package which worked for us & very happy with our purchase.
4th car bought from here & when it's time to buy number 5 we'll be back again no doubt.
The staff members Jack and Ian were exceptionally pleasant to deal with (10/10) but I am disappointed with my purchase as I have discovered a bodywork issue which I didn't spot when I bought the car - there has previously been a poor repair done on the n/s/f wing (which I'm sure Jack wouldn't have been aware of)….. but at certain angles it spoils the car and will affect the resale price when I come to trade it back in with you so I have to say I have gone from highly delighted as I drove away to less than delighted now I have spotted the fault. I was sooo impressed with the car and with Jack that I obviously didn't scrutinise the car (didn't think I needed to to be honest as Direct Cars are known for superlative quality cars)(father in law had three from you).
We are sorry you are not fully satisfied with your purchase.
Jack has received your message about this issue and has attempted to contact you twice, but has been unsuccessful.
Could you please arrange to visit us so we can inspect the vehicle?
Good selection or cars, Shaun was very polite and efficient answered all questions professionally,would buy from again
Had a helpful salesman called Shaun- felt like he did as much as he could to accommodate. Plenty of choice with 100’s of cars although I knew which car I was viewing. Would recommend.
The whole experience of buying a car from direct cars was easy from start to finish. Shaun was really helpful and pleasant and not at all pushy (which I have experienced most other times I have bought a new car!). I would highly recommend chosing direct cars for your new car purchase.
Very helpful staff would recommend to friends and family
Very pleased with service & ease of purchasing my new car
Helpful. Fantastic, friendly service. We always use Direct Cars.
What a smooth and simple purchase- I love my new car! Shaun was brilliant and really put me at ease when I tried my new car. Would definitely recommend Direct Cars and will be going back for my next car.
Absolute pleasure to deal with, from start to finish. I viewed the car online as I live a three and half hour drive away from Direct Cars. I was assured that the car was as good as the photos showed online. It was. The whole experience from first contact to collection of the car was excellent. For the whole process I dealt with their sales representative, Ian Whitting, who could not have done anything more for me, thank you Ian. Highly recommend this company, if you are in the market for a new car.
Only went for a look and ended up buying a car. Car salesmen appear to have come a long way since last time I bought a car.
Fantastic service as always Dave was as good and efficient has he has bee with
all my purchases from Direct Cars.
Can't thank Tom enough for his help with the purchase of my new car. I didn't encounter one single issue, it was a seamless and timely process. No expense was spared to ensure the car was of a very high standard for when I collected it.
Thank you
Really happy with service Andy Benton sales advisor was a lovely pleasant man. Happy with car and cost.
The staff were extremely helpfull,especially Jack who dealt with me,good customer satisfaction from me and my husband,will definitely recommend to other potential car buyers.
This is our fourth vehicle purchased from Direct Cars. On each occasion the service has been truly first class; very courteous staff, and excellent trade in deals. We would not purchase a vehicle anywhere else.
The man who helped me was absolutely lovely, it was my first time buying a car from a dealership but he made me feel really comfortable, he wasn’t too pushy but still let me know about everything I needed. I left very happy and I just want to say a massive thank you to nick for all his help!
A very happy and pleasant experience. No high pressure salesmen. Having made my mind up the sale was completed with no fuss or stress. Thank you Direct Cars
No pressure agents and accountent fine would highly recomend car fine 10 out of 10 well done to your team
Hi this is my 3rd car from direct cars aboustly magic to do business with salesman a one thanks
Love my new car picked it up 21/1/19
Found the staff very helpful and professional and very friendly would definitely recommend Direct Cars
As a returning customer we had, yet again a great experience. Staff were friendly without being too pushy. The service was excellent. Everything ran smoothly, everything was explained clearly and all promises made were kept. Staff took the time to welcome you everytime you entered the building, even the staff who weren’t directly attending to you. One of the staff even remembered serving us with the car we were trading in from 5 years ago.
As a customer service manager myself, these would be the qualities I would expect from my staff.
If I was to add one comment, my wife recently bought a new car from a Hyundai garage. They had coffee and fresh water available at all times to customers, free of charge. This was a great touch, and one to think about for Direct Cars. Nothing makes people more comfortable than offering a drink. We did buy a drink from your machine while we waited for a test drive and 50p doesn’t break the bank, but when you’re spending the amount of money we were a free drink would be a great bonus.
Thanks again for another great experience.
Very efficient
Very good and friendly customer service
Car PDI’d before pick up, found out the next day there was a crack in the windscreen. Also car had to be returned to replace shock absorbers as the ride was terrible but the car passed PDI with no mention of faults? Repairs were carried out with minimal fuss though, still has crack in screen.
Really good experience, sales person really helpful - small problem with a slight dent in the car which I am assured will be resolved at my convenience - will certainly recommend
Excellent service, no pushy sales and great part exchange for my previous car. Left alone to make my own decision, would highly recommend.
Great service, very friendly, everything ready on time. Thank you.
Jackpot, Finally dealing with Mature Professionals and none of those juvenile cowboys! Excellent choice of cars which are priced well.
Great service. Very friendly and helpful staff. Would use again.
Excellent service. Knowledgeable selling staff. Quick and efficient
My first experience of dealing with direct cars was excellent. I was left alone to make my decision, and a price match with another major car provider was achieved without any difficulty at all. The salesman. Andy Benton, treat us with care and professionalism and met our requests with positivity and nothing was too much trouble for him. All the staff we spoke to were very friendly and knowledgeable and I would have no hesitation in recommending this supplier to others and will certainly use Direct Cars again in the future.
Great services and l would buy another car from them
Great service from Sean! Would highly recommend!
Highly recommend, great choice of cars are great prices! No pushes sales people but they are there if you do have an questions! Made my car buying experience a pleasure to do!
I’ve had 2 cars from Direct Cars and my cars have been extremely reliable. The staff there are friendly and helpful. Not the ‘pushy salesman’ type at all. I got a fair price part exchanging my old car. Will be going back when it’s time for my next car.
the salesman who sold us our car was very good and two days after rang to ask if we were happy with the car so we were very happy with the efficiency and service that we got from buying a car from you
We have just purchased our third car from Direct Cars and are absolutely delighted with it. The customer service experience is excellent, efficient and professional, yet friendly and approachable too. Each time we have been served by Ian Whiting who is an absolute pleasure to do business with. We will most definitely purchase from Direct Cars again. I cannot fault them.
All great so far
Top Quality Car dealer - very happy experience.
Saw the car I was looking for at a good price but we live 140 miles away. Spoke to Sean who put our mind at rest that if we reserved the car and found it unsuitable then we would be refunded.
Drove up and immediately offered hot drinks and car keys to examine the car ourselves without any pressure whatsoever. No problems with test driving it later so bought it.
Throughout the day we were treated like honoured friends. Offered optional policies and given a good deal on 3 year mechanical insurance so took that.
As we drove away I had a tyre pressure warning light which they immediately attended to and explained how it had appeared (not reset earlier when tyres were inflated).
I am writing this review several days later and the car is a dream.
Very happy customer - many thanks to Sean for his patience and hospitality to us. Would have no hesitation recommending Direct Cars and when my son and daughter require a car we will definitely be checking out Direct Cars.
I liked the setup at your show area. Being able to walk around and view all the cars and see the details clearly displayed in tbe windows. Only when we were ready to speak to one of your sales people did they get involved. Tom Breeze was our contact and he handled all of our questions and the test drive very well. We were very happy to buy the car from Direct Cars. Ken
Great friendly professional service quality car great service highly recommended
Absolutely no complaints, your Sales Advisor, Jack Stoakley, was extremely helpful and dealt with all my queries efficiently and promptly.
Regarding recommendations, this is the first time that I have purchased a car from you,
but twice in the past I have assisted my son, a solicitor in London, in selecting a car from your stock whilst in Sheffield.
Shaun helped me so much on the purchase! Would highly recommend him to any first time buyer!
Friendly service
Very friendly staff. Go out of there eau to help you get a good deal.
An excellent selection of vehicles available at a good range of prices. Staff were very helpful, with good knowledge of the vehicles. We would consider visiting Direct Cars in the future.
I was well attended to. The sales person Robert was very friendly, he explined everything to me and also answered all my questions as this is my first car in the UK.
i practically bought the car over the phone, the next day the salesman ( Ian Whiting) was waiting for me with all the paper work completed.
he was polite, friendly and helpful.
i went to collect the car on the arranged date, (Ian Whiting was on holiday) dispite the fact i had rung the the day before nothing was ready and no one seemed to know who was now dealing with it.
after a long delay a salesman called Jack came to help us, the process of paying for the car and doing all the paper work took much longer than i would have liked, however Jack did his best to speed things along once the relavant folder had been found.
He even kindly connected the bluetooth to my phone for me.
I would like to offer my thanks for the impeccable service provided by Shaun Palmer at Direct Cars in Sheffield. He made the purchase and all other arrangements as smooth as possible and offered clear and concise advice. After not buying a car for 11 years I was at first apprehensive at what I needed to do. I need not have worried as Shaun sorted everything. Please send my regards to Shaun and wish him all the best for the future.
Kind Regards, Patrick.
Very straightforward I hassle
I'h bough cars before and recently bought new one ,very pleased with service .
2nd car from direct.great service.
nick was very helpful in explaining everything about the paperwork and the car a good experience no complaints from me
A pleasant and relaxing environment in which to buy a car. The staff were friendly and helpful, especially Andy Benton who made everything go through without any problems.
Had three cars from Direct cars and I can't fault them,after care service is second to none,and the sales and service staff are absolutely brilliant,can't recomend them highly enough.will definitely use them again when I'm ready for another car. %100.
Andy Benton was a great help seeing us through the process. It was good to be left to assess the car we were interested in by ourselves with no hard sell. We were very impressed with Andy and the advice and information he provided us with. He was very professional and friendly.
Friendly approachable sales staff but not pushy in any way at all. Great selection of cars at very competitive prices.
Pleasant experience and I have been well impressed.
Will see you next time I need a car 🚙
Saw the car advertised on autotrader. Emailed to see if available on the Saturday evening, Shaun contacted me at 945am Sunday, kept car whilst I drove there. Gave me a reasonable quote for my part exchange, so made the deal. collected car on the Tuesday, it was serviced valeted and immaculate. Thanks to the Garage especially Shaun.
Stephen Bowler
A very simple and straight forward transaction with no pressure.
My first viset to Direct Cars and i have to say i was impressed,got the car i wanted by looking at the website very happy with the car and Nick Wardle salesman.
Lovely staff and easy to talk to. Good advice and really appreciate the help. Sean was amazing and very helpful. Would recommend to anyone. Thanks again.
Just purchased our 4th car from direct cars and there’s a reason we keep coming back. The price of the cars is competitive and the service given is fantastic.
I would like to give a special mention to Andy Benton who has sold us 3 cars now and the customer service he gives is a testament to your organisation.
Direct cars are so relaxed,you tell them what car you’re interested in and they take you to the car,give you the keys. No pressure at selling the car ,First class. Great
I am very pleased with my new vehicle, the only thing i was disappointed with was the admin charge of £60.00, when you are spending so much money on a car with yourselves I don't think an admin charge should be charged, all other car dealers i have dealt with did not charge an admin fee, it would make me think twice in the future which is a shame.
Kathryn,
We're sorry you feel that way. To be clear - we don't have a compulsory admin fee. What you purchased for £59.99 is our optional Pre-Delivery Package which includes: 10 ltrs of fuel, re-valeting, membership of our loyalty card scheme, HPI check, multi point mechanical inspection inc. lubrication service and a set of new registration plates.
Most car supermarkets and main dealers have adopted policies similar to ours, but for many it's compulsory. With us it's entirely optional and you could have still purchased the vehicle without this package. With this in mind we hope you would consider us again in the future.
Hopefully this clears things up, and you are enjoying your new vehicle.
Sales assistant s were very helpful give me all the information I needed explained all the necessary specific about the car
Excellent service, hassel free car buying. Exceeded my expectations!
Nice to go into a car sales and not be pestered. Salesmen very helpful and willing to allow you plenty of time to veiw a car unaccompanied..
Cant ask for more
I always go to Direct Cars for my vehicles. They always listen to what you want and help you in any way they can. They don't pressure you to buy anything or more than what you want. This time I dealt with Jack and he was so helpful, explaining the features of the cars. Nothing was too much trouble. I know I can always call back in if I need any help with the car. The after sales is as good as the sales.
Bought our car in April, our fourth from direct cars and six months later we are still highly delighted with our purchase.
Purchased 3 cars in 4 years from here,alwaysmy first choice.always ask for Rob Hasland.
Everything runs smoothly and quick!
Very pleased about most of the service but I did not get the hand book to my car as it was missing. So I have a new car that talks to me but don’t have a clue what to push pull our turn on . Tom has ordered me one I Hope. Cars should NOT be sold with out the hand book. .
Quick and easy phone call -car reserved in few minutes. Perfect condition of the car.. there was no need to think twice. Deposit paid in, paperwork signed and car was ready for pick up in few days after the final checkes.
realy nice customer service and you can say -you guys now what you are doing!
I have had my last 5 cars from Direct Cars and the service has been excellent on all occaisions and was pleased again this time with Shaun Palmer thanks again Shaun
A warm and friendly welcome by all staff, which is not pushy or overattentive. Just right as you do not feel pressurised into buying. Help is always available, with questions answered fairly.
The choice of vehicles is wide and sensible, with something for everyone.
All aspects of choosing and buying your dream car is well explained and made simple. A joy to visit.
We are loyal customers of direct cars and our recent purchase is our 5th car. There is a reason we keep coming back! Your sales team are fantastic. In particular Ian whiting!! What an amazing bloke. He's an absolute credit to your company. Direct cars to me is such a friendly welcoming company and Ian lives and breaths those values. I wouldn't buy from anyone else! I hope you do appreciate what fantastic staff you have. I would highly recommend to anyone and I often do !
Always there to help great service ask you what you want
excellent service no pressure good price. i got exactly what i wanted.
quick,polite,efficient,informative.good all round experience,would use them again.thankyou.
The car we bought is all that we hoped for and the sale was made easy with the help of Jason.
Good but Matt was missing
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