Help and FAQs

Here at Direct Cars we like to keep things simple and straightforward. Over the years we have listened to our customers and try, wherever possible, to make their new vehicle buying experience a pleasurable one.

For those who are first-time visitors to us, don't worry, our aim is to inform you of the options and let you, the buyer, make the decisions for yourself. Obviously there may be questions you would like to ask, or perhaps some details you need clarifying. Hopefully this section will accommodate your queries and leave you fully informed.

General

We generally aim to have the car ready within three working days from order to collection, but we can be flexible if you need your new car urgently.

Our website stock updates every hour and even more often for special offers, latest cars and other important news.

Vehicles require an MOT annually when they reach three years old. All cars sold that have less than 6 months remaining on their MOT certificate will automatically get an MOT before collection.

Part Exchange

Part exchanges are very welcome, and it only takes a quick check to give an accurate valuation once we have seen your vehicle. Alternatively, you could use our online calculation system.

Warranty

Generally, most of our stock is still covered under the relevant manufacturer warranty. However, for extra peace of mind we can supply a choice of extended schemes to suit your requirements. Please see our Warranty Page for more information.

No, due to changes in European law, the outstanding warranty will not be affected by your car being serviced by an independent dealer.

Test Drives

Certainly, our team of test drive assistants are on hand to help. Please contact us if you require a test drive appointment or alternatively use our test drive booking form.
REMEMBER - You must produce your current driving licence in order to test drive a vehicle.

Yes. We'll need to see your driving licence, and a proof of identity with your photograph on (passport, photocard driving licence).

Finance

Finance rates do vary depending on the amount borrowed and over what period, if you require an idea for your budget calculations just click on to our Finance Calculator.

We cannot guarantee you will be accepted for finance. But with our experience and access to a variety of lenders (that all have different acceptance criteria) we are confident we can get you on the road as soon as possible.

You do not require a deposit to have a car on finance.

All you need to do is let us value your current car, get a settlement figure from your finance company and let us take care of it all for you.

No. In most cases all we need is your driving licence and your debit card as proof of ID.

I have a question that's not listed

No Problem! Just get in touch with us and we'll be happy to help. Go to our contact us page for more information.

Help and FAQs

General

How quickly can I have my new car?

How often do you update your website?

Will my new car have an MOT?

Part Exchange

Can we part exchange our car?

Warranty

Are your cars supplied with a warranty?

Is my manufacturer warranty invalidated if my car is not serviced by the dealer network?

Test Drives

Can I have a test drive before buying?

Do I need to bring any documents with me before I am allowed a test drive?

Finance

What will I expect to be charged for finance?

Am I guaranteed to be able to get finance?

How much deposit do I need to have a car on finance?

I have finance outstanding on my old car, what can I do?

Do I need lots of ID, bills and payslips to get finance?

I have a question that's not listed