CarGurus 2022 Top-Rated Dealer Award

Direct Cars receives Award for Excellence in Customer Experience

Wednesday 9th of March 2022 12:00 GMT

3 minute read

Direct Cars receives CarGurus 2022 Top-Rated Dealer Award for Excellence in Customer Experience.

Direct Cars - Proud to be a CarGurus 2022 Top-Rated Dealer

Direct Cars today announced that it has received the honour of being named a 2022 CarGurus Top-Rated Dealer. The prestigious annual award celebrates car dealerships that consistently deliver exceptional customer service to car shoppers. In earning the Top-Rated Dealer award, Direct Cars maintained a 4.5-star average rating or higher and collected at least five verified customer reviews through the CarGurus platform in 2021. CarGurus uses verified dealership ratings, along with other factors like pricing analytics to help shoppers search for a deal on a vehicle.

“CarGurus knows that trust and transparency are central to car buying, and we are proud to recognise the dealerships that reflect these values with our sixth annual Top-Rated Dealer awards,” said Sam Zales, President and Chief Operating Officer at CarGurus. “The winners are among the best of the best, and the Top-Rated Dealer program gives dealerships like Direct Cars the opportunity to showcase their outstanding customer service. We applaud them for maintaining their high standards, especially while navigating the ups and downs of inventory levels last year.”

“At Direct Cars, providing excellent customer service is central to our business, and we are thrilled to be recognised as a CarGurus Top-Rated Dealer in 2022,” said Rebecca Clough, Director at Direct Cars. “This award acknowledges our entire staff for meeting and exceeding our customers’ expectations day after day. We’re committed to maintaining and developing trusted relationships, and we will strive to provide this same level of excellence in the years to come.”

CarGurus invites shoppers to review and rate dealerships with whom they have interacted during their car shopping experience on the CarGurus platform. Dealer ratings and reviews are visible to the public on the site, and they are also factored in the algorithm that CarGurus uses to rank search results for shoppers.

About CarGurus

Founded in 2006 by TripAdvisor co-founder, Langley Steinert, CarGurus, Inc. (Nasdaq: CARG) is a global, online automotive marketplace that uses proprietary technology and data analytics to connect buyers and sellers of cars. The company launched CarGurus.co.uk in 2015 and acquired UK-based PistonHeads.com in 2019. CarGurus operates CarGurus UK and PistonHeads as distinct consumer brands, with combined dealership sales operations.

CarGurus is the most visited automotive shopping site in the U.S.[1] and is the fastest growing online automotive marketplace in the UK among its nearest competitors based on the quarter over quarter percent change in average unique monthly visitors[2]. PistonHeads is the largest online motoring community in the UK[3]. In addition to the United Kingdom and the United States, CarGurus also operates an online marketplace under the CarGurus brand in Canada. In the United States, CarGurus also operates the Autolist online marketplace as an independent brand. CarGurus also holds a majority stake in CarOffer, a digital wholesale marketplace based in Addison, Texas.

CarGurus® is a registered trademark of CarGurus, Inc. PistonHeads® is a registered trademark of CarGurus Ireland Limited. CarOffer® is a registered trademark of CarOffer, LLC. All product names, trademarks and registered trademarks are property of their respective owners. © 2022 CarGurus, Inc., All Rights Reserved.

References
  1. Comscore Media Metrix® Multi-Platform, Automotive – Information/Resources, Total Visits, Q3 2021, U.S.© 2022 CarGurus, Inc., All Rights Reserved.
  2. Comscore MMX Multi-Platform®, Total Unique Monthly Visitors, Custom-defined list includes: CarGurus.co.uk, Motors.co.uk, AutoTrader.co.uk, Gumtree.com, Q2 2021 to Q3 2021, UK.
  3. Comscore Media Metrix® Multi-Platform, Total Audience, Q3 2021, UK. Custom list defined by CarGurus includes: PistonHeads.com and CarThrottle.com.
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